Sam’s Club Mattress Return Policy (No Receipt, Used + More!)

Sam’s Club sells a variety of pillow-top and memory foam mattresses both in-store and online from top brands such as Zinus, Member’s Mark, Sealy, and many more.

However, if you’ve purchased a mattress from Sam’s Club that does not feel comfortable to you, can you return it back for a refund? Here is everything I’ve found out about Sam’s Club’s mattress return policy!

Sam’s Club Mattress Return Policy

Sam’s Club accepts returns on all types of mattresses they sell in-store and online within 30 days of the original purchase date. Customers can return a bed without a receipt, and if it is used. Although Sam’s Club accepts returns, the store does not take the physical mattress back.

If you want to learn more about how to return mattresses bought in-store and online to Sam’s Club, whether you can return mattresses without a receipt, and much more, keep on reading!

What Is Sam’s Club’s Mattress Return Policy?

Overall, Sam’s Club offers its members access to a very lenient return policy for all of its products, but mattresses may be the one exception to this rule.

Sam’s Club has a 100% Satisfaction Guarantee for all of the products and services sold. So, if you are not satisfied with your mattress from Sam’s Club, make sure to let the store know.

Sam’s Club offers both replacements and refunds for purchased mattresses within 30 days after the original purchase. However, the warehouse does not physically take the mattress back.

Finding a new location for the unwanted mattress is the responsibility of the customer (see more instructions down below).

Even though there is a short window of time to make a mattress return at Sam’s Club, store managers still have the right to refuse returns.

If a store manager feels like a customer is abusing the mattress return policy, they may deny a return or replacement.

To receive a Sam’s Club mattress refund, you will need to remove the ‘Do Not Remove’ tags from the mattress.

When you return the mattress, you will need to bring in the tags from the mattress along with your receipt from the original purchase.

Can You Return A Mattress Without A Receipt?

When returning a mattress at Sam’s Club, the process goes much quicker if you bring your receipt with you. However, Sam’s Club understands that losing receipts happens every so often.

A Sam’s Club employee may be able to look up your receipt when you return a mattress. Make sure you bring your member card with you while returning your mattress.

The refund amount will be placed on a Sam’s Club shopping card for mattress returns without a receipt.

If you are returning your mattress from Sam’s Club online, you will be able to look up a copy of your receipt and other purchase information.

To look up your receipt online, sign in to your online account on Sam’s Club’s website.

Can You Return A Used Mattress To Sam’s Club?

Under the Sam’s Club 100% satisfaction guarantee, you are allowed to return used mattresses to Sam’s Club for a full refund if you are not satisfied with the product.

Note that you do not actually need to bring the used mattress in-store for the return, or ship it back if you purchased it online.

Instead, simply bring the “Do not remove” tags from the mattress with the original receipt in-store within 30 days of purchase, and you will be able to get a refund.

Can You Get A Mattress Refund Online At Sam’s Club?

If you purchase a mattress online at Sam’s Club, you can return it online for a full refund. However, if you are buying your mattress in-store, you cannot return it online.

Additionally, Sam’s Club mattress return policy states that you can return your mattress in-store whether you purchase it online or in-store.

How Do You Return A Mattress From Sam’s Club Online?

How Do You Return A Mattress From Sam’s Club Online?

After you buy a mattress from Sam’s Club online, they will give you prepaid return labels so that you can initiate your return.

Although you do not ship the actual mattress back to Sam’s Club, they request specific documents and receipts as proof of purchase.

Another important note about returning mattresses online at Sam’s Club is that your shipping and delivery charges will not be refunded.

The only way you will receive a refund for delivery and shipping charges is if the mattress was damaged during shipping or if a Sam’s Club employee made an error.

When Do You Get A Refund On Your Mattress?

If you are looking to return a mattress to Sam’s Club, you may be wondering when your money will be refunded back onto your card.

When you complete a mattress return in-store, your money is refunded immediately onto the card you used for the original purchase.

Make sure you bring your credit or debit card that you used for the original purchase when making a mattress return at Sam’s Club.

On the other hand, online mattress returns require up to 7 days to process and refund your money.

Once processed, Sam’s Club will refund your money back onto the debit or credit card you used to buy the mattress.

How Long Do You Have To Return A Mattress At Sam’s Club?

If you are not 100% satisfied with your mattress, Sam’s Club gives you 30 days to make a return for a full refund or free replacement.

However, a Sam’s Club store manager has the ultimate decision as to whether or not a customer receives a full refund or free replacement.

For example, if a customer attempts to return multiple mattresses within a short period, a store manager may deny another return.

Store managers want to ensure that customers are not abusing the mattress return policy.

Are Shipping And Delivery Charges Refunded At Sam’s Club?

Unfortunately, if you order a mattress online and wish to return it, Sam’s Club does not refund the shipping and delivery charges.

The only instance where shipping and delivery charges are refunded is if a Sam’s Club employee made an error or damaged the mattress during shipping.

What Kind Of Mattresses Does Sam’s Club Sell?

Sam’s Club offers a wide array of pillow tops and memory foam mattresses to their members for a very low price.

Some of the mattress brands available in-store and online at Sam’s Club include:

  • Serta
  • Zinus
  • Member’s Mark
  • Sealy
  • Tempur-Pedic
  • Beautyrest

To learn more, you can also see our related posts on the Costco mattress returns policy, the Walmart mattress return policy, and the IKEA mattress return policy.


Sam’s Club offers their customers 30 days to return a mattress for a full refund or replacement.

Even though you get your money refunded for the mattress, you do not give the actual mattress back to Sam’s Club.

If a customer is frequently returning mattresses and other products at Sam’s Club, the store manager does have the authority to deny any return when they feel it is necessary.

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Marques Thomas

Marques Thomas graduated with a MBA in 2011. Since then, Marques has worked in the retail and consumer service industry as a manager, advisor, and marketer. Marques is also the head writer and founder of

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