Costco Mattress Return Policy (All You Need To Know)

Costco sells a surprisingly and inexpensive large range of furniture products from couches, tables, and mattresses.

So whether you are looking to purchase a mattress from Costco, or you are looking to return one, you might be wondering about the Costco mattress return policy. Here is everything you need to know!

Costco Mattress Return Policy 2022

Costco will accept returns of mattresses, memory foam, and air mattresses with or without a receipt as of 2022. As Costco has a 100% satisfaction guarantee, customers can return their mattresses to Costco if they are unsatisfied with the product or have changed their mind.

If you want to know more about Costco’s return policy for mattresses, keep on reading!

What Is Costco’s Return Policy For Mattresses? 

Costco has one of the most lenient return policies of big-box stores, and mattresses are no exception.

You can return your Costco mattress anytime after purchase, so if the new bed just isn’t working out (due to comfort, size, quality, etc.), you can return it without hesitation!

Simply take the mattress back to your local Costco warehouse store, bring your Costco membership card, and the returns counter will handle the rest. 

If you need help with your mattress return, including issues with vehicle size constraints, you can call your local warehouse for assistance and they can schedule removal assistance.

Can You Return An Opened Mattress To Costco? 

Though many companies have stricter rules for unpackaged mattresses (like the IKEA and Walmart policies), you can return an opened mattress to Costco without issue.

Because customers often need to try out the mattress and see if it functions properly for their needs, Costco accepts mattresses being returned without worrying about the original packaging.  

How Long Do You Have To Return A Mattress To Costco?

How Long Do You Have To Return A Mattress To Costco? 

Instead of other stores’ common 9-month time limit, Costco does not police mattress returns.

Mattresses fall under Costco’s satisfaction policy, so there are no set time restrictions on how long after purchasing the item that you can return it.

However, if the mattress is clearly used and was purchased a while ago, the employees at the returns counter might raise an eyebrow.

If this is the case, it may be up to the discretion of the store manager to accept the mattress return.

Additionally, if you have purchased a memory foam or shape-conforming mattress, it might take longer to realize the material isn’t comfortable or working for you as these types of mattresses take longer to settle when laid on.

In this case, Costco’s open return policy is especially useful as many customers have been able to complete a return months after purchase, with no issues. 

Will You Be Refunded For Your Mattress Return?

Absolutely! Costco’s returns department will process your refund as quickly as possible.

If you have returned the mattress to the store, there will be minimal delays to the refund, and it will be processed back to the card originally used for purchase.

Alternatively, you can have your refund in cash, or processed into Costco cash cards for the same value that is usable by members or non-members.  

If you are returning your mattress online, some items will need additional processing time before the refund is issued.

Additionally, your refund process won’t be able to start until a Costco carrier picks up the mattress at your house and drops it off at the depot.

But in general, refunds should appear on your purchasing card within 30 days of the request. 

Can You Return A Mattress To Costco Online? 

You can easily process a mattress return on Costco’s website. If you don’t like the mattress you ordered from Costco.com, simply request a return or replacement online.

To do this, log into your account at Costco.com and select the Orders & Returns portal, following the prompts to receive a return label and schedule a pickup from your house.  

For extra-large or difficult items, Costco will send you an email with additional instructions. Your refund will be processed, including all shipping and handling fees—so returning items won’t cost you anything extra. 

Can You Return A Mattress To Costco Without A Receipt? 

Yes, you can return any products to Costco without the original receipt, including mattresses. Make sure to bring your membership card with you, as the returns desk will need your member number to look up your purchase history and process your refund.

You also don’t need the original packaging to return your mattress to Costco, although all parts and included accessories do need to be present. 

Can Someone Else Return Your Mattress To Costco For You? 

No, other people cannot return mattresses for you, unless they are listed as household members on your membership.

Like other returns to Costco, the membership cardholder who originally purchased the mattress must be the one to return it.  

An exception to returns by other people is if the mattress was purchased by the membership cardholder as a gift.

In that case, the recipient can bring back the mattress as a gift return, but they will need the purchaser’s membership card number.

The refund will then be issued in the form of Costco cash cards.

To learn more, you can see our other guides on things to know before buying a Costco mattress, the Costco furniture warranty, and if Costco delivers mattresses.

Conclusion

You can easily return a mattress to Costco, either in-store or online depending on how you purchased it. Refunds are processed quickly, and there is no time period governing when you can return mattresses.

You don’t even need the receipt—just take your Costco membership card when you bring back the mattress, and the returns desk will sort out your refund.

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Marques Thomas

Marques Thomas graduated with a MBA in 2011. Since then, Marques has worked in the retail and consumer service industry as a manager, advisor, and marketer. Marques is also the head writer and founder of QuerySprout.com.

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