Subway is one of the most popular and well-known fast-food chains in the nation. However, with well over 23,000 Subways in the US, there are bound to be problems at times with food quality.
So, if you have been curious about the process of filing complaints with Subway, or if you have other questions about the most common complaints at Subway, keep reading!
How to Make a Complaint at Subway In 2023?
Customers with complaints about the customer service or food quality at Subway can call 1- (833) 778-2929 in 2023. Of course, to complain directly to your local Subway, another option is to speak directly to a manager. Alternatively, there is a customer feedback form on Subway’s website. It is easy to locate under the contact link.
For more information about filing a complaint about Subway, or other common questions about Subway, keep reading for more facts!
How Do I Contact Subway to Complain?
To communicate with Subway, there are a few different avenues, which are as follows:
- Call Customer Care on 1 (800) 888-4848
- Call Headquarters on 203 877 4281
- Use the Subway Customer Care Feedback Form
- Follow Subway on Twitter
- Follow Subway on Facebook
Are Complaints Taken Seriously at Subway?
When it comes to being taken seriously, Subway has a mixed record. On one hand, they make it convenient and simple to reach out via their feedback form on the website or via phone.
However, on the other hand, some very serious complaints and allegations were ignored in the not so distant past.
For instance, complaints about Subway’s former spokesperson, Jared Fogle, were ignored at first back in 2011.
While that example is an extreme one, other less serious complaints, such as issues with employees at Subway, are still not always the best.
When it comes to employees themselves, the perception of Subway and how it treats employees is somewhat negative.
Although many employees report a great experience and a positive work environment, others report that the environment is less than ideal.
According to a website called Comparably, Subway earned a “D” for the overall work culture.
This would indicate that many complaints are not taken seriously from Subway employees.
What Are the Most Common Complaints That People Make About Subway?
Some of the most common complaints from customers have to do with the quality of the food.
Some have mentioned sub sandwiches not having as much meat or toppings as they expected.
Other customers mention unprofessional or rude customer service from store managers or employees.
These complaints range from discriminatory treatment to ignoring food requests to more.
However, some of the more serious complaints come from employees of Subway.
For example, a common complaint is that, often at closing time, only one person is working.
Some have also noted that they were not paid past closing time, yet expected to complete jobs.
Other employees have complained that they were not trained properly, yet we’re expected to do all tasks anyway.
At least one female worker complained that she was expected to take the trash outside at night alone.
Overall, the complaints range from very minor, such as a customer wanting more tuna on a sub, to very serious, such as a customer or employee experiencing outright discriminatory treatment.
While Subway most certainly does not tolerate such behavior, in theory, the fact is, Subway does receive many such complaints.
How Do I Complain About a Manager at Subway?
If a Subway manager is being rude or in any way problematic to a customer or a store employee, there are a few ways to handle the issue.
Some may be easier than others, so it is up to you which to choose.
First, anyone with a complaint about a manager or other issue can send it via regular mail.
Subway’s corporate office address is 325 Sub Way, Milford, CT 06461, U.S.A. This may take a few days, but might be a good option for some.
Second, if desired, a customer or store employee with a complaint about a manager may call Subway’s corporate office at 1 (833) 778-2929.
It might take several minutes on hold, but eventually, you should get through.
Third, Subway also has an email address, which may be used for these types of complaints: firstname.lastname@example.org.
Alternatively, there is the feedback form on Subway’s website as well.
When stating a complaint about a manager, it’s a good idea to be professional and concise.
Avoiding profanity, keeping the facts straight, the story short, and including dates are all good tips.
Can I Sue Subway?
It is possible to sue Subway, although it’s highly recommended to make sure you have facts straight and good legal representation to avoid a drawn-out legal battle.
In the past, customers have sued Subway over claims that their tuna was fake, subs were not accurate lengths, among other things.
While some of these lawsuits have been thrown out, others are still pending.
One lawsuit of significance has alleged that Subway exploits immigrants and franchisees. It remains to be seen how the lawsuit will end, but it is worth following.
All in all, most complaints about Subway certainly don’t progress to this level.
However, if you believe you have a case that might warrant a lawsuit, take time to research the best course of action.
Subway is no stranger to complaints from customers and store employees alike, having handled countless complaints about the decades, ranging from benign to scandalous.
Complaints can be handled at the store level or at the corporate level, depending on the extent of the problem. Anyone with a complaint should present their problem thoughtfully, and with the expectation that Subway will listen and take appropriate action.