Did you recently purchase a phone from T-Mobile but have realized that it’s defective, and you want to know the details regarding the T-Mobile return policy for defective phones?
If so, keep reading as we’ll tell you all you need to know about the T-Mobile return policy for a defective phone below!
T-Mobile Return Policy Defective Phone In 2023
T-Mobile’s return policy states that you can exchange a device or return it within 14 days from the time of purchase if you made the purchase in-store as of 2023. If the device was damaged, you need to contact T-Mobile immediately so T-Mobile doesn’t think you caused the damage and deny the refund or exchange.
Do you want to know even more about the T-Mobile return policy for a defective phone, such as if you made the purchase online? Well, don’t stop reading because we’ve got even more to share!
Does T-Mobile Have A Specific Return Policy For Defective Phones?
There is no specific return policy for defective phones at T-Mobile, so you have to go by the basic T-Mobile return policy, meaning if it’s defective, you should contact T-Mobile immediately.
How Long Can You Return A Defective Phone To T-Mobile?
The basic T-Mobile return policy states that you have 14 days from the time of purchase to return or exchange the device or accessory if you purchased it in a T-Mobile store.
Additionally, you will need to return the defective phone with its original packaging, a receipt, all of the contents found in the box, and no alterations to the hardware.
However, the policy states the phone has to be in good working condition, so contacting T-Mobile immediately when you find it defective is important.
What Is The T-Mobile Return Policy For A Defective Phone Purchased Online?
If you purchased your T-Mobile phone online or over the phone, you have 20 days from the time the phone was shipped to return it, but there’s no specific policy for defective phones.
Additionally, you can return the phone to a local T-Mobile store or ship the device back to T-Mobile using a prepaid shipping label that’s emailed when you go through the return process.
Regardless, you will need to have the receipt, the phone, the original packaging and box, and all of the contents that came with the device, and the phone cannot be altered.
Does T-Mobile’s Return Policy For Defective Phones Include A Restocking Fee?
You still may be charged the restocking fee even if your phone is defective, although you can try to get T-Mobile to waive the fee if you notice the defect right after leaving the store.
That said, T-Mobile restocking fees can be expensive and are based on the retail price of the device, so it’ll be $20 if the phone is worth less than $300.
Further, if the device was worth $300 to $599, you may have to pay $40 and $70 for devices worth $600 or higher.
T-Mobile does not have a specific return policy for defective phones, which means you have to follow the regular return policy, and you could be charged up to $70 for a restocking fee.
Furthermore, if you purchased the phone in-store, you have 14 days to return it, but if you purchased it online or over the phone, you have 20 days from the time it ships.
In addition, you will need to contact T-Mobile about a defective phone immediately so that you’re not charged for damage you didn’t cause and ask about a replacement device.