T-Mobile Stolen & Lost Phone Policy (Full Guide)

If you recently lost your phone, you’re probably wondering what the T-Mobile stolen and lost phone policy is. Would you like to know how soon you have to report your phone lost or stolen?

Well, I have been looking into this topic and will tell you all you need to know about T-Mobile’s stolen and lost phone policy, so keep reading to learn more!

What Is T-Mobile’s Stolen & Lost Phone Policy?

T-Mobile’s stolen and lost phone policy states that you should call T-Mobile at 1-800-937-8997 once you’ve noticed your device is lost or stolen to lock your service and your device. Additionally, you can go online and select “Report a lost or stolen device” or visit a T-Mobile store as soon as possible, and also suspend your service in 2022.

Would you like to know more about T-Mobile’s stolen and lost phone policy, like how you can suspend your line? If so, keep reading as I dive further into the details!

What Happens If I Lost My T-Mobile Phone?

If you’ve lost your T-Mobile phone, the first step would be to use one of the Find My services to try to locate your device, including:

  1. Find My Device for Android
  2. Lookout Mobile Security
  3. Find My for the iPhone, Apple Watch, or iPad
  4. Find My Mobile for Samsung devices
  5. BlackBerry Protect for BlackBerry devices

However, if you can’t find your device, then you should immediately contact T-Mobile to report your device as lost and suspend your service so that your device and account are locked.

Also, if you happen to find your device, you can contact T-Mobile to have the device unblocked so you can continue using it as normal.

How Do I Report My T-Mobile Phone as Lost or Stolen?

To report your T-Mobile device as lost or stolen from the T-Mobile app, just follow the steps below:

  1. Go to the T-Mobile app
  2. Choose “Account”
  3. Select the line
  4. Select “Report a Lost or Stolen Device”
  5. Select whether to keep the phone active
  6. Select “Continue”
  7. Select “Accept and Continue”
  8. Follow all the instructions on the screen

Does Reporting a T-Mobile Phone as Lost or Stolen Block It Internationally?

If you report your T-Mobile device as lost or stolen, it will block the device from working on almost any network internationally, so it won’t work worldwide, regardless of location. 

How Do I Suspend My T-Mobile Line?

How Do I Suspend My T-Mobile Line?

You can easily suspend your T-Mobile line if your phone has been reported as lost or stolen by following the guide below:

  1. Go to your T-Mobile app
  2. Choose “Account”
  3. Select the line you want to suspend
  4. Select “Temporary Suspension”
  5. Select “Continue”
  6. Select the start date for the suspension
  7. Select the end date for the suspension
  8. Choose “Continue”
  9. Select “Accept and Continue”
  10. Follow the instructions for the device to be suspended

Do I Still Have to Pay My T-Mobile Bill If My Phone Is Lost or Stolen?

You’ll still need to pay your T-Mobile bill as scheduled, even if your phone is lost or stolen, and that includes any phone insurance or device payments you may have.

Do T-Mobile Promotions Run If My Device Is Lost or Stolen?

Regardless of whether your phone is lost or stolen, your T-Mobile promotions will still be running, which means that the promotions could run out before you find your device.

Furthermore, there is no way to stop the promotions from being billed while your device is lost or stolen, since the bills will continue regularly.

How Many Times Can I Report a Device Lost or Stolen With T-Mobile?

There is no clear policy on how many times you can report your device lost or stolen with T-Mobile, so it’s best to call and ask specifically about the plan you have for more details.

Does T-Mobile Charge a Fee for Suspending a Line?

T-Mobile doesn’t charge a fee for you to suspend your line if your device was lost or stolen.

To know more, you can also read our posts on T-Mobile unlock policy, T-Mobile phone records, and why isn’t T-Mobile’s LTE working.

Conclusion

The T-Mobile stolen and lost phone policy is that you should report your phone lost or stolen immediately to prevent unauthorized use or charges, and suspend your line of service.

Furthermore, once the device has been locked, the device can’t be used on any T-Mobile network worldwide or other carrier networks, even if a new SIM was inserted.

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Marques Thomas

Marques Thomas graduated with a MBA in 2011. Since then, Marques has worked in the retail and consumer service industry as a manager, advisor, and marketer. Marques is also the head writer and founder of QuerySprout.com.

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