TJ Maxx Complaints (How to Make One, Common Types of Complaints + More)

Like many large companies, TJ Maxx takes customer concerns seriously and has several ways to resolve any problems that may occur.

If you’ve encountered a problem at TJ Maxx stores or while shopping online, you probably want to know how to make complaints. If you’d like to find out, keep reading!

How Do I File a Complaint to TJ Maxx In 2024?

If you have a problem at a TJ Maxx store that can’t be resolved by the supervisor on the spot, you can contact customer service by phone or by using the online contact form in 2024. For in-store issues, you can call 1-800-926-6299 and for problems with online orders, the number is 1-833-888-0776.

For more information on TJ Maxx complaints and how to get help for your problems, read on for all the details below!

How Do I Make a Complaint to TJ Maxx?

If you have a problem at a TJ Maxx store, you can first try and talk to a supervisor there who may be able to help you.

If that doesn’t work, the next step is for you to contact TJ Maxx Customer Service, and there are a few different ways to do this.

You can use the online contact form on the TJ Maxx website, or you can call the company customer service line.

However, note that there are different numbers for customer service for in-store issues and online shopping.

Calling the correct number about your problem can help to make sure that it gets addressed faster.

Further, if your problem concerns your TJ Maxx credit cards, you should also make sure that you’re calling the correct number for your card.

Before calling, you can check out the online FAQ and help section, because you may just find the information you need on the website.

What Is the TJ Maxx Number?

Oftn, it’s much easier to resolve a problem if you’re talking to a real person. If you prefer to speak directly to Customer Service, you can call TJ Maxx.

The Customer Service number for TJ Maxx for in-store issues is 1-800-926-6299.

Customer Service representatives are available to talk to you Monday to Friday, from 9 a.m to 6 p.m Eastern time.

If you have any problems with an online order, you can call 1-833-888-0776.

 For problems or questions regarding TJ Maxx credit cards, you can call 1-800-952-6133 for the TJX Rewards Credit Card.

You can also call 1-877-890-3150 for the TJX Rewards Platinum Mastercard.

Additionally, you can contact TJ Maxx for any complaints or questions on social media:

Can You Return Something From TJ Maxx to Marshalls?

Can You Return Something From TJ Maxx to Marshalls?

TJ Maxx and Marshalls are both owned by the TJX group of companies.

However, you cannot return any merchandise that you bought at TJ Maxx to Marshalls. This is also true of all online purchases.

 Likewise, you can’t return any merchandise from Marshalls to TJ Maxx. This actually applies to all other stores owned by the TJX group of companies as well.

Therefore, you cannot return something from TJ Maxx at stores like HomeGoods and Sierra Trading Post.

What Are Some Common Types of Complaints at TJ Maxx?

The kinds of problems that customers might encounter when shopping at TJ Maxx stores and online fall into some typical categories.

Typical complaints that shoppers have include the following:

  • Returns
  • In-store problems including rudeness
  • Online shopping
  • Product quality and availability
  • Credit cards
  • Order tracking and delivery
  • Rewards
  • Gift cards

How Do I Contact T.J. Maxx Corporate?

If customer service is unable to resolve your problem, or if you have any feedback about the stores and company, you can contact the TJ Maxx corporate offices.

The phone number for the TJ Maxx corporate offices is 1 (800) 926-6299. The current CEO and President of TJ Maxx is Ernie Herrman.

To find out more, you can also read our posts on whether or not TJ Maxx sells suits, TJ Maxx’s return policy, and if TJ Maxx sells fake brands.


TJ Maxx relies on customer satisfaction for its success, so the company will take any complaints very seriously.

If you talk to a supervisor at the store about your problems, they may be able to help you.

Further, customers who encounter problems at TJ Maxx stores or shopping online can contact Customer Service to resolve the issues.

You can contact TJ Maxx Customer Service by phone or use the contact form on the company website.

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Marques Thomas

Marques Thomas graduated with a MBA in 2011. Since then, Marques has worked in the retail and consumer service industry as a manager, advisor, and marketer. Marques is also the head writer and founder of

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