Uber Eats Order Never Arrived (Why, What To Do + Other FAQs)

Placing an order from a food delivery service like Uber Eats seems straightforward enough: you find something you like, request delivery, pay, and have it brought to you.

Sometimes, however, the process falls apart at the last step when you don’t get your food. Here’s what it means when your Uber Eats order never arrives!

Why Didn’t My Uber Eats Order Arrive In [currentyear]?

If your Uber Eats order never arrived, it might be because someone stole it or the restaurant forgot about the order as of [currentyear]. When your Uber Eats delivery gets stolen, it’s not always the driver; sometimes, it might be someone that grabbed it after it got dropped off at your door. Uber Eats addresses cases of orders never arriving depending on where the blame is strongest.

Keep reading to learn everything you need to know about an Uber Eats order never arriving, including how to deal with it, what happens when you report it, and more!

What Happens If My Uber Eats Never Arrived?

If your Uber Eats order never arrived, and you report it, Uber will send a warning to the driver responsible for delivery.

Then, if this happens again with the same driver, Uber Eats will deactivate their account, and they won’t be able to work for Uber Eats ever again.

Does Uber Eats Refund If You Don’t Get Your Food?

Yes, Uber Eats will refund you if you don’t get your food but not in every case.

That said, you will need to contact customer support and explain what happened, and they will decide whether you’re eligible for a refund.

Further, when you report that your food never arrived, Uber Eats will review the circumstances and determine where the blame lies.

Then, if the company finds the blame is with someone other than you, i.e., the driver, restaurant, or platform, you could get a refund or a comped meal.

However, if Uber Eats determines that you’re to blame for the order not being fulfilled, you won’t get a refund.

Moreover, one of the reasons Uber Eats will refuse to give you a refund when you don’t get your food is when the driver attempted to contact you repeatedly but couldn’t reach you.

With that, reasonable attempts at contact could be in the form of calling and texting on top of knocking on your door several times when they finally got to your address.

How Do I Contact Uber Eats About Missing Food?

How Do I Contact Uber Eats About Missing Food?

You can contact Uber Eats about missing food via phone at 800-253-9377 to speak to customer service.

Also, calling support on the phone is one of the fastest ways to get your issue addressed.

Additionally, you can contact Uber Eats directly from the app using the dedicated help section accessible from nearly anywhere on the platform.

Moreover, you can reach Uber Eats customer service via email at eats@uber.com, but this method might take longer to yield a response.

Finally, Uber Eats has official accounts on all major social media platforms, including Twitter, Facebook, Instagram, and Tiktok, on @UberEats.

Usually, social media will get you the fastest response times.

If your request is urgent, you could avoid sending DMs and instead tag Uber Eats in a post or reply to one of the company’s.

Further, this strategy works best on Twitter and Facebook because companies try to avoid the negative press that could develop.

Why Is Uber Eats Taking So Long?

Sometimes your Uber Eats order might be delayed but will arrive eventually, and you should give it some time before considering it a failure. Moreover, some of the reasons for this include:

  1. Bad weather that’s straining transport
  2. You ordered from a restaurant that’s swamped
  3. You placed a large or complex order that takes time to prepare
  4. There aren’t many drivers working at the time
  5. You offered a low tip or none at all

Why Is No One Picking Up My Uber Eats?

If no one picks up your Uber Eats, the order might get canceled, and you’ll get a refund, but you’ll never get your food.

Moreover, one of the main reasons this happens is that drivers don’t see the offer as worth it when you give a low tip or don’t give one.

Even if you’re planning to tip in cash, the drivers still need a solid guarantee that they will get something out of making the trip, meaning your order will still get ignored.

To know more, you can also read our posts on what time do Uber Eats stops delivering, Uber Eats order canceled, and is Uber Eats safe.


If your Uber Eats order never arrived, it’s usually because someone stole it. Sometimes, it could be someone that took it after it was dropped off, but it might also be the driver.

Therefore, when you report that your food from Uber Eats never arrived, the driver will get a warning, and their account will be deactivated if it happens again.

Further, you can report that your Uber Eats order never arrived via phone, email, social media, or directly from the app.

After you do this, customer service will review the case, and if they find you’re not to blame, you’ll get a refund.

Photo of author

Marques Thomas

Marques Thomas graduated with a MBA in 2011. Since then, Marques has worked in the retail and consumer service industry as a manager, advisor, and marketer. Marques is also the head writer and founder of QuerySprout.com.

Leave a Comment