Uber Eats Refund Policy (Bad Food, Late Delivery, Bad Driver + More)

People who use Uber Eats do so because it provides convenience by letting them get food from their favorite restaurant delivered to their location.

Sometimes, something in the process falls apart, and the customer might want their money back. In these situations, it’s essential to be aware of the Uber Eats refund policy which I look at below!

Uber Eats Refund Policy In 2024

Uber Eats’ refund policy is stringent, and there are very few instances where you can successfully get your money back in 2024. In many cases, Uber Eats rejects your request for a refund for any issue if more than 48 hours have passed since you placed the order. Uber Eats often issues discounts for many disputes.

Continue reading to find out everything you need to know about Uber Eats’ refund policy, including how to request a refund, where you could get one, and more!

How Long Does It Take Uber Eats To Refund?

How long it takes to get a refund from Uber Eats varies between cases because it could be instantaneous, but it could also take several weeks.

Additionally, I’ve found cases where the company extends the timeframe the refund is supposed to be issued and others where a previously approved refund is later rejected.

How To Get A Refund From Uber Eats

To get a refund from Uber Eats, you must contact customer support and explain why you want your money back.

Currently, the best way to contact Uber Eats customer support is to do it via the app because the email and phone number don’t work.

However, if these avenues don’t pan out for you, you could try contacting your card company and disputing the charge.

Does Uber Eats Have A Limit On Refunds?

Uber Eats has a limit on refunds, and if you request more than you’re allowed to, you could lose your account.

Based on our research, Uber Eats limits the number of times you can get a refund to two per month.

Aside from this, there’s a lifetime limit (20) on how many refunds you can get from Uber Eats.

When you cross these limits, you’ll be denied refunds and have to bear the cost of anything wrong with your order.

Moreover, if Uber Eats decides you’ve requested too many refunds, your account could get deactivated for suspicion of fraud.

Does Uber Eats Give Full Refunds?

Uber Eats gives out full refunds but not always.

For example, in cases where you received an incomplete order or some items were missing, Uber Eats might only refund the value of the missing items.

Therefore, you’re more likely to receive a full refund if you didn’t get anything, such as canceling the order immediately after placing it.

Does Uber Eats Give Refunds For Bad Food?

Does Uber Eats Give Refunds For Bad Food?

Uber Eats doesn’t give refunds for bad food in most cases. That said, you can only report the restaurant to the company, and it will decide what to do.

Further, if several people have reported the restaurant for having bad food, Uber Eats might issue the business a warning or delist it from the platform.

Does Uber Eats Refund For A Bad Driver?

Uber Eats doesn’t refund for a bad driver; you can only give a negative rating in the form of a thumbs down.

With that, Uber Eats drivers need to maintain a solid satisfaction rating, so if they get low scores from multiple negative reviews, they will receive a warning before eventually being deactivated.

Can I Get A Refund If Uber Eats Is Late?

You can get a refund if Uber Eats is late, but the order would have to be delivered after the latest arrival time estimated in the app has passed.

When this happens, you need to report it to customer support immediately because you’re ineligible for a refund after 48 hours from when you placed the order.

Can You Get A Refund If Your Food From Uber Eats Is Cold?

You can’t get a refund if your food from Uber Eats is cold. Instead, you can only give a negative rating to the driver in the form of a thumbs down.

Can You Get A Refund If You Cancel Uber Eats?

You can get a refund if you cancel Uber Eats, but only if you do it within five minutes of placing the order.

Beyond this point, the order is considered in progress, and if you cancel, you won’t get a refund.

Moreover, depending on your order’s status, the food either stays at the restaurant or is given to the driver, and you’ll still get charged.

Do Uber Eats Drivers Still Get Paid If You Get A Refund?

Uber Eats drivers still get paid if you get a refund. However, if the issue that necessitated the refund was related to their performance, e.g., taking too long, they could get a notice about it.

Who Pays For Uber Eats Refunds?

Restaurants pay for Uber Eats refunds in most cases regardless of whose fault it was.

Still, restaurants can challenge refunds if they feel they were charged for something that was beyond their control.

In 2019, an Australian consumer protection group got Uber Eats to address this policy, calling it unfair.

To know more, you can also read our posts on Uber Eats order canceled, is DoorDash cheaper than Uber Eats, and is Uber Eats safe.


Uber Eats’ refund policy makes it difficult for customers to get their money back in most circumstances.

For example, you can get a refund from Uber Eats if you cancel your order less than five minutes after placing it.

Also, you can get a refund if the food is late, i.e., delivered past the latest arrival time, but you need to report it within 48 hours of when you placed the order.

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Marques Thomas

Marques Thomas graduated with a MBA in 2011. Since then, Marques has worked in the retail and consumer service industry as a manager, advisor, and marketer. Marques is also the head writer and founder of QuerySprout.com.

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