Verizon Email Not Working (List of Potential Fixes + FAQs)

Are you trying to get into your Verizon email, but have realized it’s not working and would like to know how you can fix the issue?

Well, I’ve been researching reasons why your Verizon email might not be working, and have found several potential fixes, so keep reading to learn what I’ve discovered!

Why Isn’t My Verizon Email Working In [currentyear]?

If you’ve found your Verizon email isn’t working, then the first potential fix would be to ensure that the Verizon email server is up and running and not experiencing an outage. Additionally, you can disable your add-ons and extensions to see if there is interference. You also can disable VPN if you have one running on your device in [currentyear].

Do you want to know other potential fixes for Verizon email not working? If so, continue reading below to learn all about them!

1. Check Status of Verizon Email Server

The first potential fix for Verizon email not working would be to check to see if the Verizon email server is down.

For example, Verizon could be experiencing outages with servers or equipment, which could affect email, and it’s better to know that first before you move on to other troubleshooting tips.

However, if the Verizon servers are down, then there is nothing you can do except wait for Verizon to fix the problem.

2. Clear Your Browsing Data

Clearing your browser data could fix the issue with your Verizon email account, and it’s oftentimes the cache that causes problems.

Therefore, to clear your browser data, you’ll want to go into “Settings” and then select “Privacy and Security” > “Clear Browsing Data” and then reload the Verizon email page.

3. Disable Add-ons & Extensions

Browser add-ons and extensions can cause several problems with certain websites and cause them to not load properly, which could be the reason why your Verizon email isn’t working.

Additionally, the steps to disable add-ons will vary by the browser you’re using, but if you’re using Firefox, then just go into “Tools” and select “Add-ons and Themes” to begin the process.

However, with some add-ons and extensions, you might be required to restart your browser before the add-ons can be disabled, and it’ll prompt you if that is the case.

4. Reboot Your Device

Rebooting your device can fix issues with Verizon email, and it’s one of the most basic tech fixes for any problem you’re experiencing.

Furthermore, when you reboot your device, you’re clearing browsing data, background programs, and apps, and it will improve the overall performance of your device.

5. Disable Antivirus

For some reason, antivirus tends to interfere with email clients more than other programs or websites, so if your Verizon email isn’t working, disable your antivirus and reload the page.

6. Disable VPN Software

Whether you’re on a mobile device or computer, you want to disable VPN software to see if that fixes the issues with your Verizon email.

Also, once you’ve disabled the VPN, you’ll just need to refresh the Verizon email website to see if it worked.

7. Check for Firewall Block

7. Check for Firewall Block Verizon

If you have a Firewall on your computer, then it could be blocking Verizon email and cause it to stop working, so disable the Firewall and try to reload your Verizon email.

8. Reset Your Verizon Password

If you can’t get into your Verizon email, it would be a good idea to reset your Verizon password, since that can fix the error, but also ensure no one has tried to hack your email.

However, the process for resetting your password can vary by which email client you’re using with Verizon, such as Yahoo or AOL.

Look for the “Forgot Password” option underneath the area where you’d log in to your email, and go through the prompts to create a temporary password, and then a new regular password.

9. Check Your Internet Connection

If your Internet connection is weak, then you may not be able to connect to the Verizon email server. So, check your connection and make sure you have good signal strength and quality.

10. Reboot Your Router

Rebooting your router can solve a lot of connection problems and clear problems with connecting to websites, so reboot your router to see if it gets Verizon email to work again.

11. Make Sure You’re Entering the Correct Information

You can also potentially fix your Verizon email by checking to make sure you’re entering the correct login details for your email account.

For example, passwords are oftentimes case sensitive, so make sure you’re entering it exactly how it should appear and that you’re using your entire email address to log in.

12. Check Your Server Settings

You can use either IMAP or POP for Verizon email, so if you’re having problems, try switching to the alternative to see if that fixes the problem.

To illustrate, if your setting is on POP, switch to IMAP to see if that works, and IMAP is the preferred choice since it works with both AOL and Yahoo.

Why Isn’t My Verizon AOL Email Working?

If your Verizon AOL email isn’t working, one of the most common causes is your browser slowing down the connection, which includes the cookies, cache, and data.

Therefore, you want to clear out the browsing history completely to see if that fixes the problem, and you can do this by going into your “History” and selecting “Clear Recent Data.” 

What Is Happening With Verizon Email?

Verizon discontinued its email service in 2017, which meant you had to switch to Yahoo or AOL to keep your email account.

Furthermore, if you did not make the switch by the end of 2017, you’ll no longer have access to your Verizon email since all the information has been deleted.

To know more, you can also read our posts on how to access Verizon email, how to forward calls Verizon, and what is my Verizon access.


If your Verizon email is not working, then you should try to disable your firewall, antivirus, add-ons, extensions, and antivirus to see if it’s causing interference.

Additionally, you can try to reset your Verizon email password, restart your browser or your device, and clear out the browsing history to fix the problem.

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Florence Howard

Florence Howard has been freelance writing for over a decade, and has a vocational background in retail, tech, and marketing. Outside of work, she enjoys listening to rock and metal, and playing with her dog and cat.

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