Verizon Router Not Working (List Of Potential Fixes + FAQs)

Have you run into a problem with your Verizon router not working, and you’d like to know the possible ways you can fix this problem quickly and easily?

If so, keep on reading because I’ve found several ways you can fix your Verizon router and, hopefully, get you back up and running in no time at all!

Verizon Router Not Working In 2024

If you’ve found your Verizon router not working, check the cables to make sure they are plugged in securely to a working power outlet as of 2024. You also can reboot the router by unplugging the device, waiting a few minutes, and then plugging it back in. You’ll want to wait a few minutes to let it load completely.

Do you want to find out other ways you can fix your Verizon router if it’s not working? Well, I’ve got all of the best solutions below, so keep reading to find out more!

1. Check Your Cables

One of the most common problems with a Verizon router is that the cables are not plugged in all the way, or there is damage to a cable preventing a tight and secure connection.

Therefore, you want to check all of your cables, including the wires running into the back of the router and the cables running to the power outlet.

Further, not only do you want to make sure the cables are plugged in and secure, but look for frays or bite marks on them if you have pets to ensure they are in good condition.

2. Make Sure Your Power Outlet Works & Is On

You will want to check your power outlet to ensure it works correctly and that your power outlet is turned on and getting power.

For example, some power outlets run off a light switch, and the switch may have been turned off on purpose or accidentally, so plug in another device to see if the power outlet works.

3. Unplug Your Router & Plug It Back In

To fix the Verizon router not working, you could try to unplug your router, wait about five minutes, and plug it back in.

That said, rebooting your router this way could solve issues with your connection.

But, you will need to wait a few minutes to let your router completely reload before trying a website to see if it works!

4. Restart Your Device

If you’ve found your router isn’t working, try to restart the device you’re using to connect to the Internet to see if that will fix the issue, as sometimes rebooting the device will help.

Additionally, restarting your device can clear memory issues, lag, glitches, and other bugs that could impact your Internet.

5. Switch to Another Device

You might want to try to switch to another device to see if it can pick up the router signal, which lets you know whether it’s the router or the device.

6. Reset Your Router

Resetting your router could fix connection issues, and all this requires is that you use a safety pin and push the button on the back of the router labeled “Reset.”

However, if you reset your router, it will go back to factory settings, including the name and password, which should be listed on the side of the router.

Additionally, you’ll lose any preferences or settings you had customized if you reset your router.

7. Change The Router Channel

7. Change The Router Channel

Changing the router channel can clear up connection problems if your Verizon router isn’t working, and it’s a relatively simple process to complete.

However, you need to log in to your Fios account. Furthermore, you can find what channel you’re on and change the router channel by following the steps below:

  • Log in to your Verizon Fios account
  • Select the “Control Panel”
  • Select the tab that says either “Channel Frequencies” or “Channel Number”
  • Click the box for “Frequency” so you can see the channels available
  • Select either 13 or 14 and see if that fixes your problem

Also, most Verizon routers are set to channel six as default since that’s for 2.4 GHz, but you may find changing to channel 13 or 14 is more stable and gives you a better connection!

8. Update Your Firmware

Updates are essential to keep your devices running properly, and that includes your Verizon router, which may not work correctly if it hasn’t been updated in a long time,

Therefore, check the website of the manufacturer of your router, find which router you have, and see if there is a firmware update available.

Also, the detailed router firmware update instructions can help with the process, and hopefully, those instructions will fix your router problems. 

9. Try Again In A Few Minutes

You can also try to fix the Verizon router not working by simply waiting a few minutes and trying the Internet again, as it could be a momentary glitch that will go away by itself shortly.

10. Check Verizon For Outages

You can log in to your Verizon account and check for outages, which could be causing issues with your Internet and make it seem like your router is not working.

Also, you can report outages from the website so that Verizon can check into the problem and see if there is equipment down or another issue.

11. Contact Verizon

If you still can’t get your Verizon router to work, you may need to contact Verizon to see if there is a problem with your account or with equipment in your location.

Additionally, a technician may need to come out and look at your equipment to see if something is defective or needs to be replaced.

Why Is My Verizon Router Not Working?

There are several reasons why your Verizon router is not working, such as a bad connection, loss of signal, or another glitch that causes a lack of connection to the Internet.

However, most of the time, just unplugging the router and plugging it back in will solve the problem.

If you are looking to learn more, you can also read our posts on Verizon video calling not working, Verizon WiFi calling not working, and Verizon MMS not working.


If your Verizon router isn’t working, you can try to reboot the router, check the cables to make sure they are plugged in and not damaged, switch devices, or restart your device.

Additionally, you can reset your router back to factory settings, change the router channel, or see if a firmware update is available for your router.

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Florence Howard

Florence Howard has been freelance writing for over a decade, and has a vocational background in retail, tech, and marketing. Outside of work, she enjoys listening to rock and metal, and playing with her dog and cat.

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