Verizon WiFi Calling Not Working (List Of Potential Fixes + FAQs)

Are you having issues with Verizon WiFi calling not working, and want to know some potential fixes for this problem?

Well, I’ve been researching this topic and have found several solutions to your problem, so keep reading below to learn how you can fix WiFi calling and get it working right now!

Verizon WiFi Calling Not Working In [currentyear]

The first fix for Verizon WiFi calling not working would be to make sure your phone is compatible with the WiFI calling feature, which means it should have VoLTE support as of [currentyear]. Additionally, the phone needs to have the proper hardware and software to run, so check for updates that could enable the feature.

Do you want to know additional fixes for Verizon WiFi calling not working and have other questions? If so, continue reading to learn what I’ve discovered!

1. Check Your Phone Compatibility

Before you begin a long quest to figure out why your Verizon WiFi calling is not working, you should check to ensure your phone is compatible with the WiFi calling feature.

Furthermore, a phone will need to have support for VoLTE, so if your phone does not say it supports VoLTE, you may not have the capabilities to perform WIFi calls.

2. Update Hardware or Software

Your phone has essential hardware and software updates that you should download and install to make sure your phone has the latest features and functions.

Additionally, hardware and software updates ensure that your phone works properly, and it can fix bugs, glitches, and security issues that could be causing Verizon WiFi calling not to work.

3. Restart Your Device

One of the most common solutions to tech problems is to restart your device, so if you’ve noticed Verizon WiFi calling not working, try to restart your device and try WiFi calling again.

4. Look In Advanced Settings

You may want to look in your phone’s “Advanced Settings” section to see if you have HD-voice enabled.

With that, to check to see whether the settings are correct for HD Voice on your Verizon phone, just follow the steps below:

  • Go into your “Settings”
  • Select “Network & Internet”
  • Select “Mobile Network”
  • Click on “Advanced”

However, other devices may have a different process for activating HD voice, including going into “Connections” and “Advanced Calling.”

So, keep in mind that the steps could be different depending on your device.

Further, you want to select “Advanced Calling” and make sure it’s enabled by toggling the switch or selecting “Allow” to activate it.

Additionally, you’ll know if you activated it properly if you get a prompt that tells you that you have the Advanced Calling feature, and you’ll just need to select “OK” and restart your device!

5. Make Sure You’re Inside The United States

5. Make Sure You’re Inside The United States

Verizon has WiFi calling set up for Verizon customers within the United States, so if you’ve noticed Verizon WiFi calling not working, it could be because you’re out of the coverage area.

For example, if you’ve traveled to Australia, you will not have access to this feature regardless of what you do, and you’ll have to wait until you get home to use it.

6. Make Sure “My Verizon” Is Turned On

You will need to ensure that “My Verizon” is turned on if you want to use WiFi calling, and you can do this by going into your “Settings” and then selecting “Apps.”

Furthermore, you want to select “Show System Apps” and then look for “My Verizon.”

Moreover, make sure that “My Verizon” is turned on, and then restart your device to see if that will fix the issue.

7. Contact Verizon

If you’ve tried the above fixes for Verizon WiFi calling not working and still have issues, you will need to contact Verizon for further assistance.

Also, there could be an issue with your account, or your device could be defective, so Verizon can help you figure out what’s going on so you can use WiFi calling.

Is Wi-Fi Calling Down Verizon?

Wi-Fi calling shouldn’t ever be down on Verizon’s network, but if you’re on an iOS device, you should note that it will only work on an iPhone 6 or newer device.

Therefore, older devices are not supported, including older Android devices, and your device must be connected to the Verizon network to get this feature.

Additionally, you need to ensure the device you are using supports VoLTE, or else you won’t be able to use WiFi calling on Verizon regardless of what you try to do to activate it.

Should I Leave WiFi Calling On All The Time?

If you’re in a location where your phone signal is poor or non-existent, it would be good to leave your WiFi calling on, but you need to have a good WiFi signal to continue getting calls.

However, if there is little WiFi signal in your location, you should turn the feature off since it wouldn’t be of much use to you without a reliable and strong WiFi signal.

To know more, you can also read our posts on Verizon router not working, Verizon mobile data not working, Wifi statistics, and Verizon visual voicemail not working.


If you’re looking for fixes for Verizon WiFi calling not working, you can restart your device, ensure your device is compatible with VoLTE, and update your device software.

Additionally, you can ensure that you have “Advanced Calling” turned on through the settings and make sure you’re located within the United States to use the feature.

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Florence Howard

Florence Howard has been freelance writing for over a decade, and has a vocational background in retail, tech, and marketing. Outside of work, she enjoys listening to rock and metal, and playing with her dog and cat.

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