Verizon Visual Voicemail Not Working (List Of Potential Fixes + FAQs)

Do you have Verizon Visual Voicemail enabled on your device, but you’ve noticed it’s not working, and you’d like to know how you could fix this problem?

If so, continue reading because I’ve been researching this topic and have found several potential solutions to Verizon Visual Voicemail not working that I’ll share with you below!

Verizon Visual Voicemail Not Working In 2023

If you’ve found Verizon Visual Voicemail not working, you need to turn WiFi off and turn data on as of 2023. Additionally, you can try to restart your device or clear out background apps to see if that helps. You may also want to clear the app cache to potentially fix the issue.

Do you want to know additional potential fixes for Verizon Visual Voicemail not working and have other questions? Well, don’t stop reading now because I have other fixes that might help!

1. Turn WiFi Off

The best fix for Verizon Visual Voicemail not working is to turn off your WiFi. That said, if your WiFi is on, it will cause interference with Visual Voicemail, which needs data to run correctly.

2. Turn Data On & Off A Couple Of Times

Since you need to be on Verizon’s data connection to access Visual Voicemail, you can try to turn the data on and off a couple of times to see if that helps.

However, you should wait at least ten seconds between turning the data on and off to make sure that the phone has time to adjust to the change in settings.

3. Restart Your Device

You should always try to restart your device to clear out issues with apps not working, and it’s one of the best ways to solve most of your tech problems.

Additionally, the problem could be that the app has malfunctioned or isn’t loading properly, so restarting can help fix those types of issues.

4. Clear Apps In the Background

You might want to try to clear out any apps running in the background to fix the issue of Verizon Visual Voicemail not working.

For example, if you have a lot of games or other apps running that are taking a lot of memory away, it could cause interference with the Visual Voicemail app.

5. Turn Visual Voicemail Off & Back On

One way you can try to fix Verizon Voicemail not working would be to turn the voicemail off and back on to see if that can solve your problems.

Furthermore, you can turn it on and off by following the steps below:

  • Go into the “Phone” app
  • Select “Settings”
  • Select “Voicemail”
  • Toggle Visual Voicemail off and on to see if that works

6. Clear App Cache

6. Clear App Cache Verizon

You can clear the app cache of Visual Voicemail, which could resolve the issues you’re facing with Visual Voicemail not working, and it’s very easy to do by following the steps below:

  • Go into your “Settings”
  • Select “Apps”
  • Find “Visual Voicemail” from the list and click on it
  • Select “Storage”
  • Select “Clear Cache”
  • Go back one page and select “Manage Space”
  • Select “Clear All Data”

7. Reset Your Network Settings

Your network settings could be causing the issue if there is a problem with the network connectivity leading to Verizon Visual Voicemail not working.

Therefore, you want to reset your network settings, which can fix your problem with Verizon Visual Voicemail by following our guide below:

  • Go into your phone “Settings”
  • Select “General Management” or “System”
  • Select “Reset”
  • Select “Reset Network Settings”

8. Reset Verizon Visual Voicemail

You can reset the Verizon Visual Voicemail app, which could resolve problems if it’s not working, and it’s simple to do by following the steps below:

  • Go into your phone “Settings”
  • Select “Apps”
  • Find Verizon Visual Voicemail and click on it
  • Select “Force Stop” or “Stop”
  • Select “Confirm”

9. Stop Call Forwarding

If you’ve set up call forwarding on your device, you’ll need to turn it off if you’d like to access Verizon Visual Voicemail.

Therefore, you can dial *73 or *920 and cancel the call forwarding feature, and you should be able to access your voicemail after it’s turned off.

10. Update Verizon Visual Voicemail

If your app isn’t updated regularly, it can cause glitches and bugs that could hinder it from working correctly, so go into your app store and search for “Verizon Visual Voicemail.”

Furthermore, if there is a new update to the app available, you’ll see the option to “Update,” and just select that to begin the download and installation of the updated version of the app.

After that, you should be able to open Verizon Voicemail and have it back in working order once you’ve updated the app.

11. Update Your Software

Your Verizon phone needs to be updated regularly, just like the app, so you should try that if it’s been a while since you’ve performed a software update.

Additionally, your phone may restart once or twice during the update process. Then, you can open the app again to see if it’s fixed the Verizon Visual Voicemail not working issue.

12. Contact Verizon

If you’re still having issues with Visual Voicemail, you should contact Verizon to see what the problem may be since it could be with your account, or you may have a defective device.

What’s The Difference Between Voicemail and Visual Voicemail?

Visual Voicemail has more details and information than regular voicemail, and it will display the contents of the voicemail on your screen, similar to how an email looks.

On top of that, you can choose to listen to or ignore messages and save them for later through Visual Voicemail.

To know more, you can also read our posts on Verizon video calling not working, Verizon call filter not working, and Verizon caller ID not working.


If you’re having trouble with Verizon Visual Voicemail not working, you can try to restart your device, update the Visual Voicemail app, or update the software on your phone.

Additionally, you can try to clear the app cache, reset your network settings, and make sure WiFi is turned off and that your data is turned on.

However, you also can contact Verizon if you’re still having problems to ensure there is nothing wrong with your account and that it’s not a device-related issue.

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Florence Howard

Florence Howard has been freelance writing for over a decade, and has a vocational background in retail, tech, and marketing. Outside of work, she enjoys listening to rock and metal, and playing with her dog and cat.

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