What Is Verizon Visual Voicemail? (What Is It, How It Works + More)

Do you have Verizon and want to know about some of the features offered, including what is Verizon Visual Voicemail? Do you want to know how it works and if it’s worth having?

If so, continue reading because I’ve been researching this topic and have discovered a lot of useful information that can help you determine whether it’s right for you!

What Is Verizon Visual Voicemail In 2024?

Verizon Visual Voicemail is a service that will show you a list of all of your voicemails so that you can choose which ones to reply to, play, or delete in 2024. It allows you to manage and organize your voicemails so that you can see who left the voicemail and the time, and choose how to prioritize those voicemails.

Do you want to know more about Verizon Visual Voicemail, including whether you have to pay for it? Well, keep reading to learn the answer and so much more!

How Does Verizon Visual Voicemail Work?

Verizon Visual Voicemail does what it says, which means it will show you a visual list of the voicemails left so that you don’t have to go through the audio voicemails which can be long!

However, there are multiple types of Verizon Visual Voicemail options that you can choose from including Basic Visual Voicemail, Premium Visual Voicemail, or Voicemail to Text.

Is Visual Voicemail Free For Verizon Customers?

Basic Visual Voicemail is free for Verizon customers and can be accessed by those on both iOS and Android devices.

Additionally, Verizon offers a paid Visual Voicemail option too, which includes Premium Visual Voicemail for Android users or Voicemail to Text for those on an iPhone.

The cost of the two paid Verizon Visual Voicemail options is $2.99 per month for each line it’s added to.

How Do I Get Verizon Visual Voicemail?

You’ll have access to Verizon Visual Voicemail if you have a standard Verizon account or if you have an iOS device on a prepaid account.

Furthermore, it’s simple to find Visual Voicemail on your device since if you’re on an iPhone it’s right at the bottom of the “Phone” app.

Those on Android devices will find a voicemail app on their device, which you cannot remove, even if you have no plans on using it, but Verizon Visual Voicemail will be there.

How Do I Set Up Verizon Visual Voicemail?

If you’re on an iPhone it’s easy to set up Verizon Visual Voicemail since you just need to open up the “Phone” app and then select “Voicemail.” Select “Set Up Now” to begin the process.

Additionally, on Android devices, you can set up Verizon Visual Voicemail by opening the Voicemail app on your phone and following the directions.

However, you also can dial *86 from your Verizon iOS or Android phone to set up Verizon Visual Voicemail, which may be easier for some people.

How Do I Get Rid Of Verizon Visual Voicemail?

How Do I Get Rid Of Verizon Visual Voicemail?

You can turn off Verizon Visual Voicemail if you don’t want to use it anymore by following the steps below:

  • Go to the “Phone” icon on your device
  • Select “Menu”
  • Select “Settings”
  • Click on “Voicemail”
  • Select “Visual Voicemail”
  • Select “Turn Off”

Also, you can turn on the Visual Voicemail feature by following the same steps as above any time you want, even if you’ve turned it off for several months.

However, if you want to get rid of the Premium Verizon Visual Voicemail, then you will need to log in to your Verizon account, click on “Add-Ons” and remove it from your account to cancel it.

What Is The Difference Between Premium Visual Voicemail and Basic Visual Voicemail?

Basic Visual Voicemail is preloaded onto your device whereas Premium Visual Voicemail is a paid service you have to add to your Verizon account to access.

Furthermore, Premium Visual Voicemail gives you a lot more options and features including forwarding messages to your text or email, text transcription, and no advertisements.

In addition, you can store up to 40 messages with Premium and the message duration goes from 3 minutes to 5 minutes.

Does Verizon Visual Voicemail Inbox & Regular Voicemail Inbox Sync?

You will find that your Visual Voicemail inbox and your regular voicemail inbox will sync so that means if you delete a message on one, it will delete it off the other.

That being said, you need to be on the data network to sync the voicemails together, so if you’re using WiFi, it will not sync until you switch to Cellular.

Why Is Verizon Visual Voicemail Unavailable?

If you’ve found that Verizon Visual Voicemail is unavailable, you need to make sure you’re connected to Cellular and that you’re not on a Wifi network.

Also, you will need to check to make sure Visual Voicemail is turned on and that you’re within the Verizon coverage area with a good signal.

However, if you are wondering why Verizon Premium Visual Voicemail is unavailable, it could be because you haven’t signed up for the service.

Since it’s a paid service and not free for customers, you will need to add the Premium version to your account if you want to use it and make sure you have a compatible device.

To learn more, you can also read our posts on Verizon Voicemail not working, how to set up Verizon Voicemail, and Verizon Visual Voicemail not working.


Verizon Visual Voicemail allows you to see a list of your voicemail messages so that you don’t have to dial your voicemail number and have to listen to each message to know who sent it.

Furthermore, Basic Visual Voicemail is included for free for all Verizon Customers and you have the option to upgrade to a paid version such as Premium if you want additional features.

For example, Verizon Premium Visual Voicemail gives you a voicemail to text option so you can get your voicemails in transcription form, which is $2.99 per month for each line.

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Florence Howard

Florence Howard has been freelance writing for over a decade, and has a vocational background in retail, tech, and marketing. Outside of work, she enjoys listening to rock and metal, and playing with her dog and cat.

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