Several people turn to Walmart for a job every year, whether a part-time gig or a full-time career opportunity. That said, Walmart provides its employees with great benefits and the chance to advance.
But if you’re looking to get a job at Walmart, you may be curious about Walmart’s Fulfillment Associate role. For example, what are the job duties of a Fulfillment associate? I’ve looked into it, and here’s everything I discovered!
Walmart Fulfillment Associate
Walmart’s Fulfillment associate job is an entry-level role for people just starting in the workforce. These associates take customer orders over the phone and online. Essentially, their job is to ensure that customer orders are filled correctly. Since this role is not on the store floor, it’s classified as a customer service and call center position.
If you value your attention to detail and customer service skills, read on to find out more about how to become a Walmart Fulfillment associate!
How Much Do Walmart Fulfillment Associates Make?
On average Walmart, Fulfillment associates make around $29,243 per year.
Although, yearly salaries can range between $22,331 and $44,661 based on salary reports as found on Glassdoor.com.
In addition, Walmart offers competitive benefits to its employees.
What Are the Duties Of a Walmart Fulfillment Associate?
Walmart is one of the most popular retailers in the country, so working as a Walmart Fulfillment associate is not easy, but it can be rewarding.
That said, the day-to-day responsibilities of a Fulfillment Center worker depend on the assignment and whether you work in the warehouse or the call center.
For example, some warehouse tasks include sorting and rotating products, taking inventory, boxing products, and loading trucks with incoming orders.
Generally, however, the job involves picking items off shelves to fill customer orders or assembling orders on carts or tables to send them to ship for delivery.
Also, additional duties specific to warehouse positions include:
- Assisting as needed throughout the store and as training permits.
- Speaking positively with vendors.
- Operating forklifts and other machinery.
- Conducting safety sweeps.
- Following safety procedures for the handling and disposal of hazardous materials.
- Maintaining clean, neat, and customer-ready sales floors.
In the Walmart call center, Fulfillment associates receive orders from customers online and answer customer inquiries via phone, chat, and email.
Also, this department is responsible for resolving shipping issues. But that’s not all; customer call center associates at Walmart also…
- Guide customers with self-service technology.
- Advise customers regarding purchasing decisions.
- Promote Walmart’s many products and services.
- Determine ways to make improvements in response to customer feedback.
What Skills Are Required To Be a Walmart Fulfillment Associate?
Both warehouse and customer service roles for Walmart Fulfillment associates are entry-level positions.
Therefore, only a high school diploma or GED is required, but since associates work with heavy and hazardous materials, applicants must be 18 years old.
For warehouse workers, Walmart Fulfillment associates are responsible for packing orders that will be shipped to customers.
That said, this position requires strong customer service skills and experience using warehouse equipment such as forklifts or pallet jacks.
Additionally, Fulfillment associates who work in Walmart warehouses should be able to:
- Understand how to read and follow work orders.
- Hold a certification if responsible for driving a forklift or cherry picker.
- Be able to lift heavy objects over 50 lbs.
- Be able to work in noisy environments.
- Be able to stand and walk for eight hours a day.
Since employees must fill orders swiftly and efficiently, Walmart Fulfillment associates should be comfortable working in a fast-paced environment while still maintaining a high level of accuracy.
How Do I Become a Walmart Fulfillment Associate?
You can apply to become a Walmart Fulfillment associate by visiting Walmart’s website directly or visiting your local Walmart store.
Then, when you’re ready to apply for a Walmart Fulfillment associate role, you need to go through a series of steps.
First, create a Walmart profile and application that a human resources manager will review.
Next, you need to select the “Distribution and Fulfillment Centers” from the Walmart careers page or search via the search bar.
In this section, you will find job descriptions for Walmart careers in distribution centers and transportation.
Furthermore, entry-level Fulfillment associate roles are found under “Merchandise and Stocking Associate.”
After reviewing the requirements and duties, you need to hit the “Apply” button on the right-hand side.
From here, applicants will be asked to agree to the disclosure and either set up a new applicant profile or log in to their existing profile.
Once you fill in the basic demographic and contact information, you can begin the application.
Next, after reviewing the received applications, a recruitment specialist will contact the most qualified applicants to schedule an interview with the hiring manager.
What Questions Are Asked in the Walmart Fulfillment Associate Interview?
Since Walmart Fulfillment associates work with dangerous equipment and must fulfill customer orders, applicants should be prepared to show knowledge of warehouse machinery, past work experience, and managing time efficiently.
Therefore, below are some common questions past applicants have encountered during their Walmart Fulfillment associate interviews:
- What skills do you think Fulfillment associates need to be successful?
- What do you know about warehouse safety practices?
- What steps would you take to make sure an order is filled with 100% accuracy?
What Is the Dress Code For a Walmart Fulfillment Associate?
Due to the presence of machinery, Walmart Fulfillment associates working in the warehouse must not wear any loose clothing.
Also, they’re encouraged to wear closed-toe shoes with steel toes to avoid injury.
Aside from these safety requirements, Walmart Fulfillment associates can maintain the same relaxed dress code standard as seen with other Walmart associates (jeans and any solid color top).