Walmart Headphone Return Policy (Used, No Receipt + More)

Whether you’re working out or relaxing, headphones are essential to many day-to-day activities. Customers head to Walmart in search of quality headphones at budget-friendly prices.

With numerous styles available on the market, it can be challenging to know which are best suited to you. 

Walmart aims to satisfy every customer, but does the return policy cover headphones? I’ll tell you all you need to know!

Walmart Headphone Return Policy

Walmart accepts returns of all headphones (Bluetooth, wired, noise-canceling, earbuds, AirPods, etc.) within 30 days of purchase. Customers can return headphones in-store, via free mail, or Mobile Express Returns. If a receipt is provided, Walmart will give a full refund or a store credit if no receipt is shown.

To learn more about returning headphones to Walmart with no packaging, no box, or online, keep on reading!

How Do I Return Headphones To Walmart Stores?

Before heading to a Walmart store, ensure the headphones are placed in their original packaging with any additional accessories. 

Additionally, Walmart recommends bringing in the exact Credit/Debit card you used to purchase the headphones, as Walmart will not be able to refund the money on a different card.

Along with the product, it is also best to bring along a receipt, a government-issued photo ID, an online order form (for purchases), or any proof of purchase to aid in the returns process.

If you are returning the headphones to Walmart within the 30-day window and have met the above requirements, Walmart will process your return.

Typically, the money takes 3-5 business days to deposit back into your bank account.

If you purchased the headphones with a Walmart gift card, the money would be returned on a new in-store gift card or store credit (sometimes a barcode on a receipt).

Do You Need A Receipt To Return Headphones At Walmart?

Yes, customers will need their receipt or online order number if they require a full refund for headphones.

If you have lost your receipt, Walmart associates can perform a verification process to check whether the item is eligible for return. 

Once authorized, customers can receive either replacement headphones, repairs, or Walmart store credit.

Headphones worth less than $25 are refunded with cash, whereas the value of products worth $25 and over is loaded onto a Walmart gift card, spendable in-store and online.

To learn more, don’t forget to see our full guide on returning items to Walmart without a receipt.

Can You Return Used Or Opened Headphones?

Can You Return Used Or Opened Headphones?

Yes, Walmart will accept opened and used headphones that are in returnable condition. Customers must return the headphones within the 30-day time frame unless purchased from a Marketplace seller, where they’ll have a minimum of 14 days.

Headphones will need to be returned in their original manufacturer’s packaging with all accessories, such as chargers, wires, and handbooks. Walmart will refund customers that receive damaged or defective headphones.

Does Walmart Return All Headphone Types And Brands?

Yes, Walmart will return any headphones purchased from Walmart regardless of the type or brand. These include:

  • Closed-Back Headphones
  • Over-Ear Headphones
  • In-Ear Headphones
  • Open-Back Headphones
  • On-Ear Headphones
  • Bluetooth Headphones
  • Earbuds
  • Noise-Cancelling Headphones

Additionally, Walmart will accept all brands, such as:

  • Apple
  • Samsung
  • Sony
  • Bose
  • Beats by Dr. Dre 
  • Panasonic
  • Skull Candy
  • Jlab
  • JVC
  • Koss

Shall I Return the Headphones To Walmart By Mail?

Customers that purchase headphones from can return them via free mail. Log on to to select the unwanted headphones located under order history.

Choose either refund or replacement and pick ‘return by mail.’ Print and attach the free returns shipping label and drop it at your local USPS or FedEx location. 

Refunds and replacements begin processing once Walmart receives the package. Allow 10 days for the process to complete.

Can You Return Headphones Purchased From Walmart Marketplace?

Yes, customers can return headphones purchased from Walmart Marketplace but they should be aware that third-party merchants often operate different return policies.

Additionally, Walmart enforces a minimum of 14 days for customers to return Marketplace headphones.

Information regarding the third-party seller is found within the headphone’s product description under ‘sold and shipped,’ where you’ll find the returns timeframe.

Customers can typically return Marketplace-bought headphones to stores. However, always check the policy beforehand.

Start a return by mail by logging into your Walmart account from mobile or computer, or contact Walmart’s Customer Care team.

What Do I Do If Walmart Denies My Headphone Return?

Walmart store managers can decide whether to process a return when it challenges the returns policy. Customers with insufficient proof of purchase may alternatively receive an exchange or repair.

If your local store cannot offer you an appropriate replacement, you’ll need to find another store to process your request.

For more information, also see our guides on the Walmart return warning and Walmart’s return hours.

Conclusion: What Is Walmart’s Headphone Return Policy?

Customers will have 30 days from purchase or delivery to return headphones bought directly from Walmart. Marketplace headphones are returnable for a minimum of 14 days. Bring headphones with their receipt, order number, original packaging, and accessories to receive a full refund. Return headphones in-store, via free mail, or Mobile Express Returns.

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Marques Thomas

Marques Thomas graduated with a MBA in 2011. Since then, Marques has worked in the retail and consumer service industry as a manager, advisor, and marketer. Marques is also the head writer and founder of

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