Anything you need, you can almost always find at Walmart, including air mattresses. Whether you need an air mattress for camping or because you’re expecting guests, it’s nice to know the product’s high quality.
But what if you buy an air mattress from Walmart and it’s defective? Can you return it? I’ve researched the issue, and here’s everything I found out!
Walmart’s Air Mattress Return Policy
Walmart accepts returns of unopened air mattresses with receipts within 90 days of purchase, minus any discounts. When unable to locate the receipt, customers can return air mattresses with an alternative proof of purchase at any Walmart store or via the mail. Additionally, if the air mattress is used/open, it can only be exchanged for a replacement.
Rather than stress over making a return at Walmart, read on to learn what I found out about Walmart’s air mattress return policy!
How Long Do I Have To Make a Return at Walmart?
Fortunately, Walmart’s return policy is easy to follow. With that, Walmart allows you to return most unopened items in the original packaging within 90 days of purchase.
For purchases made from Walmart Marketplace vendors, returns are at the vendor’s discretion within 30 days of purchase.
Can I Return Unopened Air Mattresses To Walmart?
Fortunately, Walmart allows customers to return unopened air mattresses to its stores for a full refund with a receipt or other proof of purchase.
Can I Return an Air Mattress To Walmart If I Have Opened the Box?
Luckily for you, Walmart will accept opened or used air beds for exchange within 90 days of the original purchase date.
Can an Air Mattress Be Returned With No Box?
According to Walmart policy, air mattresses without a box are considered used, open-box items.
For this reason, when returned, customers are only able to exchange the product for a replacement.
Can I Return an Air Mattress Without a Receipt To Walmart?
Did you accidentally toss the receipt for your air mattress in the trash bin? Don’t worry. You can still return your air mattress at Walmart.
Depending on how you purchased the item, customer service associates can look up your purchase in Walmart’s system with a valid photo ID and the credit or debit card used for the purchase.
Also, if you bought the air mattress online, you can retrieve proof of purchase by accessing your order history on Walmart.com.
If you still cannot find proof of purchase, a Walmart customer service associate can still approve your return.
However, you will only be able to exchange the air mattress for a replacement or receive a Walmart gift card.
Can I Return an Air Mattress Online at Walmart?
If you’re not happy with your purchase, there are several ways you can return an air mattress at Walmart, either on the website or by mail.
If you have a Walmart.com account, returns can be initiated online from the Walmart website. Once you log in to the website, you will need to find your past purchase history.
When you find the order that contains your air mattress, there will be a button that says, “Start a Refund.” Click on the button, and then answer the series of prompts.
Begin with selecting the air mattress you wish to return. After this, you will be asked if you want a refund or a replacement.
Then, you need to give a reason for the refund. Finally, submit the claim, and you will be emailed a confirmation.
Upon receiving the confirmation email, you can access your proof of purchase that you can bring to the store or use to mail your mattress back to the Walmart processing center.
When returning an air mattress, be sure to:
- Print the order barcode from the confirmation email and bring it with the air mattress to the Walmart store.
- Print the return label included in the confirmation email, attach it to the air mattress box, and take it to USPS or FedEx for mail return.
- Print the return label from your confirmation email and attach it to the air mattress box; schedule a home pickup with UPS via their website.
Walmart Online Marketplace Returns
Not only are you able to purchase air mattresses directly from Walmart, but you also can buy them from vendors found in the online Walmart Marketplace.
Since Walmart Marketplace vendors are third-party sellers, they can create their own rules on accepting returns.
That said, Walmart asks that you email the vendor before contacting Walmart about returns.
Additionally, customers must request a refund from the Marketplace vendor or Walmart within 30 days of the purchase date for marketplace returns.
Can I Return an Air Mattress By Mail To Walmart?
If you cannot get to a Walmart location to make a return, you can ship your air mattress back to the Walmart processing center.
After starting the return process online, Walmart will send you a confirmation email that contains a shipping label.
Then, you can attach this shipping label directly to the air mattress box.
If you want a shipping company to pick up your order, you should schedule it directly with FedEx, UPS, or USPS.
What Do I Need To Bring When Returning an Air Mattress at Walmart?
When you bring your air mattress to Walmart for a return, be sure to bring the following items with you:
- A receipt or other proof of purchase for the air mattress
- The original packaging for the air mattress
- A government-issued photo ID
- The credit or debit card used for purchase
Will I Receive Cash Or Store Credit For My Walmart Air Mattress Refund?
When you return your air mattress to Walmart, the purchase method decides how you receive your refund.
For order refund requests submitted in-store or online, you will receive a refund on your original payment method with proof of purchase.
Debit Or Credit Card Refunds
Be aware that for credit and debit purchases, there are specific guidelines for receiving refunds, such as:
- It may take up to ten business days for funds to be credited to your account.
- You must bring the original card used at the purchase to refund back to credit or debit. If unavailable, you will be given a refund on a Walmart gift card.
- If a debit card was used, you might receive your refund in cash.