Shopping for mattresses is no joke – you have thousands of options available, all dozens of price points. If you’re shopping at Wayfair for a mattress, you are probably sifting through hundreds of different styles, hoping to find that just-right one.
Well, guess what? Wayfair’s mattress return policy is slightly different than its regular return policy, and it’s all to the good. So, what is Wayfair’s mattress return policy? I’ve got the info you seek, so keep reading!
What Is Wayfair’s Mattress Return Policy In 2023?
Wayfair maintains a 100-night trial mattress return policy, where if you’re not totally sold on the mattress you picked out after 100 nights, you can arrange a replacement or apply for a refund in 2023. This can only be done once per order, and some exclusions apply. However, mattresses can be returned or replaced for free.
To learn more about returning a mattress to Wayfair, including how to do it, and whether you can exchange a mattress, too, keep going! I’ve got all you need to know.
Can You Return a Mattress to Wayfair?
If you purchased a regular mattress from Wayfair, you’re automatically enrolled in a 100-day trial period.
Basically, you have 100 nights to decide if you made the right choice, if you want to replace the mattress, or if you just want to get a refund.
You can only return or replace the mattress one time per order, but with any luck, you will need no time.
Now, when you initiate a return or replacement, Wayfair will reach out to you and schedule a pick-up.
You didn’t think you were going to have to send the mattress back through the mail yourself, did you?
No, instead, a third-party courier will pick up the mattress, on an agreed-upon day and time, and totally for free!
You can arrange for Wayfair to take your old mattress, but the fee is a whopping $150.
If money is no object, then by all means, but those of you on a budget will have to figure out some other means of disposal.
If you do arrange for Wayfair to take your old mattress, Wayfair is under no obligation to retrieve it if you change your mind about the new one.
Now, as I mentioned in the intro, there are some caveats to the mattress trial period.
If you purchased any of the following items, they do not qualify for the 100-night trial:
- A mattress topper
- A crib mattress
- An air mattress
- Open-box mattress
Instead, they abide by Wayfair’s overall policy of 30 days.
Items must be returned in “like new” condition, and you will pay for the return shipping.
How Do You Return a Mattress to Wayfair?
You can return a mattress to Wayfair in much the same way you would return anything. Use the following method:
- Start by going to My Orders and selecting the mattress that you would like to return.
- Click the Return option.
- You then choose your refund method: either store credit or back on the card you used to make the purchase.
- If you’re just replacing the mattress, you might want to opt for store credit; it only takes one business day to process.
- However, if you’re returning the mattress and you want your money back, by all means, select the other method. It will take three-to-five business days to process.
Once you have submitted your return, you can sit back and wait, because someone will be in touch with you via phone to schedule a pickup of your mattress.
Can You Exchange a Mattress With Wayfair?
You can exchange a mattress with Wayfair, though the process is similar to simply returning the mattress. Honestly, it depends on your budget.
If you purchased the original mattress on your debit/credit card and are having the refund put back on the card, you can go ahead and buy the new mattress on your debit/credit card.
That is if you have the funds. Then, when your refund is processed, it will balance out.
(You can also wait until the refund is processed and the money is back in your account, and then purchase a new mattress.)
However, say you opted for store credit when you did your return.
Well, you can wait until your return and refund are processed, and then use that credit to shop for a new mattress.
Again, though, this can only be done one time per order. So, after you have replaced a mattress once, if you still don’t like it, you are unfortunately on the hook for paying the return shipping fee.
Wayfair’s mattress return policy is more generous than its typical policy, with a 100-night trial and free returns or replacements.
Customers simply initiate a return, choose the method of refund they would like, and arrange for a free pickup of the mattress that didn’t work out.