Uber provides its users on-demand services for rides and food delivery and promises them convenience whenever they choose to use them.
Having multiple options for payment ensures that this convenience is realized for most customers. Uber Cash is one of these payment options, and here’s everything you should know about it!
What Is Uber Cash In 2024?
Uber Cash is a digital wallet that you can use across Uber’s products for rides and food delivery in 2024. Uber Cash works similarly to traditional store credit and it’s available alongside other payment methods like debit and credit cards. When you use any of Uber’s services with an Uber Cash balance, it’s used automatically unless you select another option.
Read on to find out all you need to know about Uber Cash, including how to get it, everything you can do with it, how long it lasts, and more!
Is Uber Cash Actual Cash?
Uber Cash is not actual cash. Instead, it’s a digital currency that you buy with real money to use within Uber’s services like store credit.
For this reason, Uber Cash is often treated as a way to limit one’s spending on the company’s services by acting as a sort of budget whose balance you can monitor from right within the app.
How Do I Get Uber Cash?
You can get Uber Cash through the following ways:
- Buying it directly
- Gift cards – when you redeem a gift card either on Uber or Uber Eats, its value is automatically added to your Uber Cash balance
- Adjustments through customer support – Uber Cash is usually issued in these instances instead of refunds
- Promotions
- Benefits for the Amex Premium membership
To buy Uber Cash directly, follow these steps:
- Open the Uber app while signed in
- Tap “Payment”
- Tap “add funds”
- Enter the amount you want to buy in Uber Cash
- Select the payment method you want to use to buy
- Tap “Purchase”
Why Did I Get Uber Cash?
If you get Uber Cash without buying it directly, it might be issued by customer support as compensation after you raised an issue.
Uber doesn’t usually give out refunds for most cases, but you could get Uber Cash instead if the issue you raised is serious enough to address.
You might also have gotten Uber Cash if you’re a member of one of Amex’s premium programs and use the card on Uber’s services.
If this is the case, you could get one of the following:
- Amex Gold – $120 in Uber Cash per year at $10 per month
- Amex Platinum – $200 in Uber Cash at $15 a month and a $20 bonus in December
Where Can I See Uber Cash?
You can see your Uber Cash balance in the app by going to the menu and selecting “Wallet” when logged in.
Does Uber Cash Expire?
Uber Cash does not expire if you bought it. This makes it ideal for long-term planning on the part of people who go long stretches of time without using the company’s services.
If it’s Uber Cash that you got through ways other than buying, then it might eventually expire depending on the company’s policy for that source.
For example, in some markets like Japan, any Uber Cash that you got from redeeming a gift card will expire 3 years from the date the gift card was bought.
Can I Transfer Uber Cash to My Bank Account?
You can transfer Uber Cash to your bank account by contacting customer support and making a request for a refund.
If your request is approved, your Uber Cash will be refunded via a transfer to your bank account for the equivalent value.
Can I Get Uber Cash Back?
As we’ve established in the section above, you can get Uber Cashback by making a request for a refund through customer service.
However, because it’s treated as a refund, you can only get back Uber Cash that you purchased directly.
Any Uber Cash that you got through an adjustment after raising an issue, promotion, or other means is not eligible.
Where Can I Use Uber Cash?
You can only use Uber Cash on Uber’s services such as the main Uber app for rides and Uber Eats.
Moreover, you can only use Uber Cash in the same country where you bought it or in a different country that uses the same currency, e.g. European countries with the Euro.
This is intended to avoid the hassle of foreign exchange and having to track the values of different currencies on Uber’s part.
Can I Send Uber Cash to Someone?
Unfortunately, you can’t send Uber Cash to someone else, but you can use it to request a ride or order food for them.
If you have Uber Cash that you bought but no longer need, you can change it back to cash by contacting customer support and making a request.
Why Is Uber Cash Not Working?
If Uber Cash is not working, it might be because you’re in a different country from the one you were in when you bought it.
Uber Cash is also not available for rides that you request via the website instead of the app as well as rides requested on Family profiles.
If you’re requesting a ride from a business profile, Uber Cash is usually automatically disabled. To activate it, follow these steps:
- Enter your pickup location and destination in the app, but don’t confirm the details to request a ride
- Tap on your current payment method
- If you have a profile, select the payment method again to toggle Uber Cash on if it was off
- Go back to the previous screen and finish requesting the ride
Uber Cash sometimes doesn’t work due to a technical issue in the app, in which case logging out and back in usually resolves it.
To learn more, you can also read our posts on Uber Comfort, Uber Go, and Uber Green.
Conclusion
Uber Cash is a digital currency that goes into a wallet you can use for purchases on Uber’s services. You can get Uber Cash by buying it directly, redeeming a gift card, from customer support as part of an adjustment, in promotions, or for being a premium Amex member.
You can only transfer Uber Cashback to real money if you bought it but you’d have to make a request through customer service explaining why. Unfortunately, you can’t give your Uber Cash to someone else but you can order food or request rides for them.
