What Is Verizon Selects? (All You Need To Know)

You might have heard about Verizon Up before and have heard you have to join Verizon Selects first, but are you wondering what is Verizon Selects?

Well, I’ve been researching this topic and have found a lot of information about Verizon Selects you may want to know about before you join, so read on to learn what I’ve discovered!

What Is Verizon Selects In 2024?

Verizon Selects, now Verizon Custom Experience is part of the Verizon Precision Market Insights, which uses your information to provide specific offers and promotions as of 2024. Verizon Selects uses location information, browser information, and usage of your apps to give you marketing offers and messages if you fit into the target audience.

Do you have additional questions about Verizon Selects, such as how you can opt-out of Verizon Selects? If so, continue reading to learn all about it, and I’ll answer all of your questions!

What Is The Verizon Selects Program?

The Verizon Selects Program has changed its name to Verizon Custom Experience, and it’s meant to provide you with better advertising, promotions, and special offers.

Furthermore, a lot of information is collected about you for Verizon Selects, such as:

  • Web browser data
  • Demographic information
  • Interests and hobbies
  • Mobile app usage
  • Data usage
  • Location information
  • Customer Proprietary Network Information (such as who you’ve called and who calls you)
  • Information about your Fios services (if you have Verizon Fios)

With that, Verizon claims that this information will allow Verizon to serve you better, but this information is shared with vendors and partners to provide advertising and special offers.

Therefore, Verizon Selects is nothing more than a targeted advertising campaign that uses information from your device to track your habits, hobbies, interests, and much more!

How Do I Opt Out Of Verizon Selects?

You can opt-out of Verizon Selects by going onto the My Verizon website and selecting “Privacy Preferences,” and toggling “Verizon Custom Experience” off for each line.

Additionally, you can use the My Verizon app and go to the “Privacy Settings” section to toggle “Verizon Custom Experience” off.

Does Verizon Up Require That I Use Verizon Selects?

You will need to enroll in Verizon Selects if you want to use Verizon Up, which is the rewards program offered by Verizon.

Furthermore, when you sign up for Verizon Up, you must agree to enroll in Verizon Selects and cannot use the Verizon Up program unless you’ve registered.

If you opt-out of Verizon Selects, you will no longer be eligible for the Verizon Up rewards program, so keep that in mind if you try to opt-out but want to keep Verizon Up.

Does Verizon Selects Track My Location When Location Settings Are Off?

Does Verizon Selects Track My Location When Location Settings Are Off?

Yes, Verizon Selects can still track your location even if you’ve turned off your location settings since Verizon uses the location data from its network.

Therefore, if you’ve turned off your location settings, it doesn’t matter since Verizon can still see this information by having a phone on the Verizon network and connecting to it.

In addition, Verizon can use location information from apps that Verizon has installed on your device if the app permissions allow for location tracking, but not if it’s disabled.

Who Is Eligible To Sign Up For Verizon Selects?

If you want to sign up for Verizon Selects, you can do so if you are a small business customer of Verizon or a regular Verizon customer and want to enroll in Verizon Custom Experience.

However, any phone lines or devices of children and devices from customers in Maine are excluded from the program,

Additionally, government accounts and corporate accounts are not included in Verizon Selects and cannot opt into the program.

Can You Block Lines From Verizon Selects Program?

As an account owner or manager, you can block lines on your account from enrolling into the Verizon Selects program, which will be under the “Privacy Preferences” or settings.

For example, if you are privacy-conscious and you don’t want your family members a part of this program, just block Verizon Selects from all of the lines on your account at once.

To learn more, you can also read our posts on how to cancel Verizon Cloud, Verizon not receiving texts, and Verizon all circuits are busy.


Verizon Selects changed its name to Verizon Custom Experience, and it’s an advertising program from Verizon that will use information from your device to give you a better experience.

To illustrate, the information collected for Verizon Selects is invasive and includes location information, app usage, demographic information, web browsing information, and more.

However, you can go into your Privacy Preferences or settings and opt-out of Verizon Custom Experience. As the account owner, you can block all lines from participating in this program.

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Florence Howard

Florence Howard has been freelance writing for over a decade, and has a vocational background in retail, tech, and marketing. Outside of work, she enjoys listening to rock and metal, and playing with her dog and cat.

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