What Is Walmart’s Email Address? (All You Need to Know)

If you have a question about shopping at Walmart or about specific policies the store has, you may not know where to turn to get answers. Also, you probably don’t want to waste your time looking for a contact number because you don’t have the time to sit on the phone all day.

So, you might be wondering, does Walmart have an email address, and if so, what is it? If you’d like to find out, continue reading this article to see what I learned!

What Is the Walmart Email Address In [currentyear]?

Walmart customer service email addresses are help@walmart.com and executive.communications@walmart.com as of [currentyear]. Additionally, you can call Walmart customer service at 1-800-925-6278 or use the online instant messaging feature on Walmart’s website. If you’re shopping in-store and have questions, head to the customer service desk or ask any Walmart associate for assistance.

If you want to learn more about Walmart’s email address, like how long it takes for Walmart to respond, other locations you can find answers to your questions, and more, keep on reading!

Can You Email Walmart?

You can certainly email Walmart if you have any questions about anything pertaining to the Walmart store or the products you recently purchased.

In fact, there are two ways you can get in contact with a qualified Walmart representative. First, you can email Walmart at help@walmart.com. According to customers who have emailed this address, the response time can vary greatly.

For example, some people claim to have waited up to a week for a response, while others say their question was answered within a couple of days.

Or, you can try the email executive.communications@walmart.com for corporate-related questions. Still, another way you can contact a Walmart representative is to use the live chat box on Walmart’s website.

Usually, the messaging feature is on the bottom right-hand corner of your screen. Also, customers reported faster response times using the instant chat box feature instead of email.

How Else Can You Contact Walmart Customer Service?

How Else Can You Contact Walmart Customer Service?

If you don’t want to risk waiting weeks for a response via email, you can also contact Walmart over the phone.

For example, you can reach Walmart’s customer service team at 1-800-925-6278 and offer a comment or ask a question about your local Walmart store.

Additionally, you can ask questions about Walmart’s corporate headquarters using this line. But, it’s important to consider that you might have to wait on hold a few moments before talking to a representative.

Where Can You Find Answers About Walmart?

Before you contact Walmart via email or telephone, you might consider checking Walmart’s website for the answers to your questions.

In fact, Walmart’s dedicated a section of its website to answer the most common questions corporate and local stores receive.

You can find the website here to see if your question is more common than you think. Further, some of the popular questions that are answered on this page include the following:

  • Does Walmart really pay for its associates’ college education?
  • What is Walmart doing about plastic waste?
  • Does Walmart allow animals in its stores?
  • How much do Walmart associates make?

How Do I Contact a Specific Walmart Store?

If you’re looking to contact a specific Walmart store, the company’s store locator is the perfect tool. To use Walmart’s store locator, first, click here. Next, type in your zip code and find the Walmart location you usually frequent.

After finding your store, click on “Details,” which is where you’ll find your store’s phone number, store hours, and the additional services the location offers.

How Do You Get Help While Shopping in-Store at Walmart?

If you ever have any questions while shopping at a Walmart store, never hesitate to ask a Walmart associate.

For example, all Walmart employees are trained to treat customers with respect and complete attention in order to give them a positive shopping experience.

Also, if a Walmart associate doesn’t know the answer to your question, a shift lead or manager will be able to help you out.

Additionally, Walmart’s customer service desk is a great place to stop if you have any questions while shopping.

To know more, you can also see our posts on why does Walmart never answers the phone, how to track a package from Walmart, and the Walmart customer service manager.


Walmart has two email addresses to which you can send comments or questions; help@walmart.com and executive.communications@walmart.com. However, keep in mind that the response time can be rather long when using email.

Therefore, it may be better to call your local Walmart store or ask you questions at the customer service desk in person.

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Marques Thomas

Marques Thomas graduated with a MBA in 2011. Since then, Marques has worked in the retail and consumer service industry as a manager, advisor, and marketer. Marques is also the head writer and founder of QuerySprout.com.

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