Why Does Walmart Never Answer the Phone? (All You Need to Know)

Walmart is one of the largest store chains in the world, with millions of employees and a bustling retail business, but because of the company’s success, getting someone on the phone at Walmart can be challenging.

So, if you’ve ever tried unsuccessfully to call Walmart, you may wonder why the company doesn’t answer its phones more often? If you’d like to learn the answer, keep reading to see what I discovered!

Why Does Walmart Never Answer the Phone In 2024?

While it may seem like no one ever answers the phones at Walmart, the fact is that just like many busy stores, answering the phones is not a priority in comparison to other tasks on site. However, frustrated customers can contact corporate Walmart at 1-800-925-6278 to speak to a customer service representative and hopefully be connected to their local store.

To learn more about how to call a live person at Walmart and other ways you can contact them, keep on reading!

How Do I Talk to a Live Person at Walmart?

One option to reach a live person at Walmart is to simply keep trying to call. Sometimes, as with many other businesses, you simply called when nobody was near a phone. With time, you may have better luck.

However, if this doesn’t sound feasible, consider what time of day you’re calling.

In general, the busiest store times at Walmart are between 12 pm – 3 pm on the weekends. Most likely, those times would also be bad times to call.

In addition, some of the quietest times at Walmart are in the morning hours during the week, so this might also be an ideal time to reach someone on the phone.

As well, keep in mind that many Walmart stores may be short-staffed, which translates to fewer people answering phones.

Does Walmart Have Live Chat?

Does Walmart Have Live Chat?

An alternative to calling a store might be to chat online with someone, and Walmart offers this option on its website.

To use the live chat feature, simply visit walmart.com/help. From there, you can search for the live chat feature, and within minutes, be connected with someone who may be able to assist.

While this may not be the same as speaking directly on the phone with someone, it may be a convenient and fast way to get questions answered about Walmart or its products.

Also, when looking at the chat option on the website, you will be given the alternatives of having someone call you or email you instead.

The live chat states that customer service will get back to you within one minute if you select chat, one minute if you select a phone call, or 24 hours if you select email.

Given the speed and number of options, live chat may be the best way to reach Walmart if you have internet access.

However, keep in mind that if you are on a live chat and walk away for a few minutes, you have a limited window of time before the Walmart representative will automatically close the chat.

How Do I Send an Email to Walmart?

If calling or chatting are not your favorite ways of communication, you can also email Walmart. Simply send an email to help@walmart.com with any questions you have.

It’s important to note that sending an email to Walmart might mean waiting for a considerable amount of time to receive a reply.

As stated above, you can also select the email option when opening a live chat on Walmart’s website.

How Do I Call Walmart as an Associate with Problems?

For current or former employees of Walmart, there are other ways to get through to the company depending on the issues at hand. 

Certainly, the first step would be to speak directly to your supervisor and other leadership. But that said, there are hotlines for different issues that store associates can call.

For questions about disciplinary action or conflicts with coworkers and other similar problems, employees can call the Walmart hotline: 1-800-361-078.

Additionally, store associates with concerns about threats of a non-life-threatening nature may call a Walmart ethics hotline: 1-800-WMETHIC (1-800-963-8442).

To learn more, you can also see our posts on Walmart customer service manager, Walmart return hours, and Walmart customer value associate.


Walmart may be difficult to reach at times on the phone, but fortunately, there are other ways to contact Walmart such as using the live chat feature on the company website, emailing the company and calling 1-800-WALMART.

Additionally, if you yourself are a store employee, be sure to take advantage of the hotline available for store associates, 1-800-361-078. 

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Marques Thomas

Marques Thomas graduated with a MBA in 2011. Since then, Marques has worked in the retail and consumer service industry as a manager, advisor, and marketer. Marques is also the head writer and founder of QuerySprout.com.

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