Why is Amazon’s UHD Not Working? (List Of Potential Fixes + FAQs)

Have you run into an issue with the Amazon UHD not working and want to know how to fix this common issue so you can watch your videos in 4K Ultra HD?

Well, continue reading and I’ll share what I’ve discovered on this topic below!

Why Is Amazon’s UHD Not Working In [currentyear]?

Amazon’s UHD may not be working because of bandwidth issues or Internet connection issues, so you should make sure no one else is downloading or streaming content at the time in [currentyear]. Additionally, make sure your Internet connection is strong and reset your router if needed to see if that fixes the issue.

Do you want to know additional steps you can take to try to fix Amazon UHD from not working? If so, don’t stop reading yet as I have more tips and fixes to tell you about!

How Do I Get Amazon UHD to Start Working?

If you are having issues getting your Amazon UHD to start working, here are a few things you can try to help it get going!

1. Check Your Internet Connection 

If you’re trying to stream content in 4K, you need to make sure that your Internet connection is stable and that you’re getting a good signal.

For example, you can use the website Speed Test to determine your speed and make sure you have a quality connection.

If the connection isn’t great, then you need to reboot your router to see if that fixes Amazon’s UHD not working.

2. Make Sure Your Audio and Video Equipment Supports 4K

One fix to try to solve Amazon’s UHD not working would be to make sure you’re using the right audio and video equipment to run 4K Ultra HD.

For example, if you have a Fire TV, you can go into “Settings”: and then select the “Display and Sounds” option and then select “Audio/Video Diagnostics” to check your equipment.

3. Switch To High-Speed HDMI Cable

You may need to get a new HDMI cable if your cable doesn’t support Amazon’s UHD, so check the cable to see if it’s a high-speed HDMI cable, and if it’s not, then you’ll need to purchase one.

4. Unplug Your Cable & Plug It Back

Sometimes, Amazon’s UHD might not work properly if the HDMI cable has come loose, so it’s always a good idea to try to unplug the HDMI cable and plug it back in to see if that solves it.

5. It’s a Bug With Amazon’s UHD & Amazon Must Resolve It

If you’re having trouble with Amazon’s UHD not working, it could be an issue with Amazon as users have reported these issues repeatedly, and it appears to be a constant bug.

Therefore, there is nothing you can do to fix the issue and you’ll need to wait for Amazon to release a patch, such as for your Apple device before the issue will be resolved.

6. Check Your Amazon Account Status

A potential fix for Amazon’s UHD issues is to simply check your Amazon account and make sure your Prime membership is active.

For example, if you got a new credit or debit card and forgot to edit your payment information on Amazon, your Prime subscription might not have been renewed.

Just log in to your Amazon account, select “Prime membership,” see what the default payment method is for your membership and see when the renewal is due.

7. Check Your Household Bandwidth

7. Check Your Household Bandwidth Amazon

If other people live in your household, you’ll need to check with everyone and see if they are streaming content or downloading games, which takes a lot of your bandwidth.

Additionally, the more bandwidth that’s being used, the slower your connection will be and it might be causing Amazon’s UHD to not work properly.

8. Check & Update Your TV Resolution

If you have a Fire TV device, you may need to go in and adjust the settings for Amazon UHD to work, which can be done by going into “Settings” and then “Display and Sounds.”

For example, you can change the settings from 1080p 60Hz to 4K 60Hz, so it’s a possible fix you may not think about if you’re having trouble playing a specific video.

9. Reboot the Device

A lot of tech issues can be solved by simply rebooting the device you are using, which could resolve Amazon’s UHD not working situation you’re dealing with.

In addition, rebooting devices can clear cache issues, RAM or memory issues, and other common problems that can prevent videos from playing properly.

10. Sign Out of Amazon & Back In

Lastly, you can try to sign out of Amazon Prime Video and back in to see if that fixes the issue, which in some cases, it will!

This is one of the easiest fixes to Amazon’s UHD not working, and it takes only seconds to figure out if it works.

Do You Pay Extra For 4K on Amazon Prime?

You do not have to pay any extra money to access the 4K UHD videos on Amazon Prime, since it’s free with the Amazon Prime Video subscription.

However, if you choose to rent or purchase a movie, then that may cost additional money for 4K.

How Do I Activate 4K On Amazon Prime?

To find the 4K videos on Amazon Prime, you just need to go to the top of the Prime Video page and look for the filter option on the left, select “4K Ultra High Definition” and then search.

Is There a Difference Between 4K and UHD?

There is no difference between 4K and UHD when it comes to televisions, and a lot of people use these two terms interchangeably.

To know more, you can also see our posts on whether or not Amazon uses robots, how to cancel Amazon Prime free trial, and Amazon Prime cancellation policy.


If Amazon’s UHD is not working, you may want to switch HDMI cables as you’ll need a high-speed cable to run 4K definition, or your audio and video equipment might not support UHD.

Additionally, there are times when Amazon has glitches that cause issues with trying to run its UHD, or you could have people in your household taking up bandwidth and slowing you down.

Furthermore, you can also try to reboot your device to see if that fixes the issue.

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Marques Thomas

Marques Thomas graduated with a MBA in 2011. Since then, Marques has worked in the retail and consumer service industry as a manager, advisor, and marketer. Marques is also the head writer and founder of QuerySprout.com.

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