Why Is My Shein Package Stuck in “Shipped” Status? (7 Reasons Why)

Have you ever ordered something from Shein and had your package stuck in “shipped” status? If so, you’re not alone. It’s a common problem, but there are some things you can do to try to fix it. 

In this blog post, we’ll give seven possible reasons why your Shein package might be stuck in “shipped” limbo, so keep reading!

Why Is My Shein Package Stuck in “Shipped” Status?

Customers commonly see their Shein orders stuck in “shipped status”. Seven of the most common reasons for this status are: packages are in transit, incorrect addresses and shipping labels, issues with customs, damaged or low stock items, and payment processing issues in 2024. When these seven issues occur, Shein orders may be delayed or canceled until the problem is corrected. 

Keep reading for seven reasons your Shein order may be stuck in shipped and tips to help you solve the problem and get your order delivered!

1. Your Shein Package Is Still in Transit

One of the most common reasons a package is stuck in shipped status is that it’s still in transit. 

Sometimes, a package can take a few days (or even weeks) to make its way from the retailer to your doorstep. 

So, if your Shein package is only a few days old, there’s a good chance it’s still on its way.

2. Your Shein Package Was Shipped to the Wrong Address

Generally, if your package was shipped to an incorrect address, it will likely be returned to Shein. 

Typically, this can cause a delay in delivery and may explain why your package is stuck in shipped status.

3. Customs Are Holding Your Shein Package

Usually, if customs are holding your Shein package, it will show as “shipped” on the tracking website. 

However, it can take some time for customs to process a package, so there may be a delay in delivery.

4. There Was a Problem With the Shein Shipping Label

If there was a problem with the shipping label (for example, if it was unclear or illegible), this could explain why your package is stuck in shipped status.

In these cases, the package will usually be returned to Shein so that a new label can be created.

5. Your Shein Package Was Damaged in Transit

Your Shein Package Was Damaged in Transit

When a Shein package is damaged during shipping, it may be delayed or even returned to Shein. This could explain why your package is stuck in shipped status.

6. There Was an Issue With Processing Payment for Your Shein Order

In addition, if there was an issue with payment (for example, if the credit card used to pay for the order was declined), this could cause a delay in shipment. 

In some cases, the order may even be canceled altogether.

7. An Item in Your Shein Order Is Out of Stock

Finally, if an item you ordered is out of stock, Shein may not ship the order until it can be fulfilled, which could lead to shipping delays and your package remaining in the same status.

How Can Shoppers Track Shein Orders?

Once an order has been placed on Shein, shoppers can track its progress online. Begin by going to the “My Orders” section on the Shein website. 

Simply click on the order number to view its tracking information. Usually, orders will be shipped within 1-2 business days. 

Once the package has been shipped, shoppers will receive a shipping confirmation email from Shein with a tracking number. 

This number can be used to track the package on the shipping carrier’s website (usually DHL, UPS, USPS, or ePacket).

What Can Shoppers Do If Their Shein Package Never Arrives?  

First, if your Shein package never arrives, you should check the tracking information to see if there is any update on the shipment status. 

Next, if the tracking information shows that the package was delivered, but you never received it, you can contact Shein customer service for assistance.

Who Is Responsible If a Package From Shein Goes Missing During Transit?  

Typically, if a package goes missing after being shipped from Shein, the retailer is responsible for investigating the matter. 

In most cases, they will work with the shipping carrier to try to locate the missing package. In response, Shein will usually offer a refund or replacement if the package can’t be found.

To know more, you can also read our posts on whether Shein delivers on weekends, whether Shein does next day delivery, and Shein return policy.


If your Shein package is stuck in shipped status, there’s a good chance that one of these seven reasons is to blame. In most cases, there’s no need to worry – your package will eventually make its way to you. 

However, if you’re concerned about the status of your order, you can always contact Shein customer service for more information.

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Marques Thomas

Marques Thomas graduated with a MBA in 2011. Since then, Marques has worked in the retail and consumer service industry as a manager, advisor, and marketer. Marques is also the head writer and founder of QuerySprout.com.

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