Why Is Walmart Pay Not Working? (Why, Potential Fixes + Other FAQs)

Customers love shopping at Walmart because of the array of product selections and payment methods to complete their purchases. That said, Walmart is always trying to make shopping more convenient and faster for customers with services like Walmart Pay.

However, if you do not know what Walmart Pay is, you might be asking, how do I use this? And what do I do if the program is broken? I was curious about the same things and looked into it. Here’s everything I found out about fixing and using Walmart Pay!

Why Is Walmart Pay Not Working In 2024?

Walmart Pay experiences problems when there is an overflow of customers using it or if a customer tries to pay with an expired debit or credit card as of 2024. Clearing the Walmart app’s cache, deleting and redownloading the app, updating your phone and the app, or calling 1-800-WALMART are ways to solve Walmart Pay problems.

If you want to learn more about Walmart Pay, what it is, why it experiences slow download speeds and quick ways to fix the problems, keep reading!

What Is Walmart Pay?

Walmart Pay is a service that allows customers to use their smartphones to check out instead of using physical cards, cash, checks, etc.

With that, Walmart Pay lets you securely store your credit, debit, and Walmart gift card information within the Walmart app.

That way, when it’s time to pay for your Walmart items, all you need is your phone. Essentially, Walmart Pay is designed to speed up the checkout process when shopping at Walmart stores.

Why Is Walmart Pay Not Working?

Although there can be several reasons Walmart Pay isn’t working, like system glitches, there are a couple of more popular reasons.

For example, when there is an overflow of users on the Walmart app, you will likely experience slow download speeds.

Remember, millions of people shop at Walmart, so many people are using the Walmart app at any time.

Or another reason the Walmart Pay feature doesn’t work correctly is that customers are trying to pay with an expired debit or credit card.

Fortunately, this is an easy fix, and you just have to update your payment methods.

How Can You Fix The Walmart Pay Feature?

How Can You Fix The Walmart Pay Feature?

If you are experiencing problems with the Walmart Pay feature, you can try a few techniques to get the program back to normal.

1. Reinstall The Walmart App

One of the easiest methods to fix problems with the Walmart Pay feature is to delete the Walmart app from your device and reinstall it after waiting a few moments.

By doing this, you remove minor bugs and glitches within the app.

2. Clear The App’s Data In Your Settings

Usually, the Walmart app doesn’t work because it has too much data stored on your phone’s hard drive.

Therefore, it is always good to clear the data when you notice frequent glitches or slow download speeds.

So, follow these steps to clear the cache, or data, from the Walmart app if you have an iPhone:

  • Locate and open the Settings app
  • Click on “General”
  • Click on “iPhone Storage”
  • Locate the Walmart app and click on it
  • Tap “Offload App”

If you use an Android smartphone, you’ll need to follow different steps to clear the Walmart app’s cache. That said, follow these steps to remove the data:

  • Open “Settings”
  • Click on “Storage”
  • Click on “Apps”
  • Locate the Walmart app and click on it
  • On the app’s information page, click on “Clear Cache”

3. Check For Updates

It’s important to ensure both the Walmart app and your smartphone have received all the recent updates.

With that, if your phone is completely updated, it’s less likely you will experience slow operating speeds. Also, the same can be said if the Walmart app isn’t entirely updated.

Therefore, double-check that your phone and the Walmart app are updated, so they’re working at their full capacity.

4. Other Options

If you try these methods and still find yourself unsuccessful, you can call Walmart’s helpline at 1-800-WALMART and explain that you’re having issues with Walmart Pay.

However, customers report considerably long wait times when calling this line. So, it’s best to try and fix the app on your own beforehand.

How Do You Use Walmart Pay?

Fortunately, using Walmart Pay is very straightforward. That said, follow these steps to set up Walmart Pay on your phone:

  • Download the Walmart app to your phone or tablet
  • Find the Walmart Pay section
  • Choose a payment method to save to the app (you can save multiple credit, debit, and Walmart gift cards to your account)
  • Add a PIN (if necessary)

Then, after scanning your items at a Walmart store like you usually would, open the Walmart app and click on Walmart Pay.

After that, scan the QR code that will appear on the register to pay. Finally, a notification is sent to your device when the e-receipt is ready.

What Are The Benefits Of Using Walmart Pay?

As you can imagine, several perks come with using Walmart Pay. That said, here are some of the most popular benefits of using Walmart Pay:

  • Touch-Free Payments: When using Walmart Pay, you don’t have to worry about spreading germs as the payments are entirely touch-free.
  • Easy Returns: Walmart Pay saves all your receipts on the app, so you don’t have to keep track of paper receipts.
  • Environmentally-Friendly: Because there are no paper receipts, the Walmart Pay feature allows you to be environmentally friendly and contribute to energy conservation.
  • Easier To Budget: Walmart Pay keeps all your purchases in one place, so you can see how much you’re spending each month.

To know more about Walmart, you can also read our posts on whether or not Walmart accepts Tricare, if Walmart accepts Venmo, and if Walmart accepts Google Pay.


Sometimes, Walmart Pay experiences glitches and slow download speeds, usually due to an influx of users on the Walmart app. To solve these issues, consider deleting and installing the Walmart app.

Also, check that your phone and the app are both completely updated, as this will lessen the chance of slow download speeds.

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Marques Thomas

Marques Thomas graduated with a MBA in 2011. Since then, Marques has worked in the retail and consumer service industry as a manager, advisor, and marketer. Marques is also the head writer and founder of QuerySprout.com.

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