Why Is Walmart’s Delivery Service Not Working? (Why, Potential Fixes + Other FAQs)

Walmart is continuously innovating its business to make shopping more efficient for customers. That said, one new technological advancement Walmart implemented is a delivery service, allowing people to shop from home.

But before you use delivery services from Walmart, you might have some questions. For example, what do you do if your Walmart Delivery isn’t working? I’ve looked into the matter, and here’s everything I found out!

Why Is Walmart’s Delivery Service Not Working In 2024?

The most common reasons the Walmart Delivery app experiences lag, or slow download speeds include the app’s server crashing, weak internet connection, or the app or your device requires updates, as of 2024. The Walmart Delivery app allows customers to shop online and get products delivered directly to their houses.

If you want to learn more about why the Walmart Delivery app isn’t working, different solutions to fix the issue, and much more, keep reading! I’ve looked into everything you need to know!

Why Is The Walmart Delivery App Not Working?

Sometimes, the Walmart Delivery platform experiences problems like slow download speeds or other glitches, preventing customers from ordering their groceries.

That said, here are a few reasons why the Walmart Delivery app may not be working.

1. The Website’s Server Is Down

Keep in mind that customers are constantly using Walmart’s delivery app all over the country. Therefore, this non-stop activity can cause technical obstacles that result in the server crashing.

Fortunately, Walmart has an extensive team that fixes these crashes shortly after they occur.

In this situation, there’s nothing you can do to fix the problem, and you have to be patient and wait for Walmart to solve the issue.

2. Connectivity Issues

If your Walmart Delivery app isn’t working, it can be due to internet connection problems. For example, the app won’t download as fast if you’re experiencing slow internet connections.

Therefore, check your device’s internet connection before panicking.

Additionally, make sure your device isn’t on airplane mode, as this will prevent the Walmart Delivery app from working altogether.

3. The App Or Device Requires Updates

It’s important to ensure your Walmart Delivery app and device are updated to their most current version. With that, the Walmart Delivery app can’t work at its full potential if it’s not updated.

Also, the same goes for your device; if it’s not updated, some of your apps won’t work as they are supposed to.

4. System Is Overloaded

One of the primary reasons the Walmart Delivery app experiences lag is that the system is overloaded.

With that, the app becomes overloaded when a considerable amount of data is saved. Fortunately, there is a quick solution to this problem, and you need to clear the cache.

To clear the Walmart Delivery app cache, follow these steps:

  • Open the Walmart Delivery app
  • Tap “Menu”
  • Tap “History,” and choose “Clear History”
  • Click on “Everything” when the app prompts you to select a time range of history that needs clearing
  • Click on the “Details” arrow
  • Select “Cache” and “Cookies” only
  • Finish by selecting “Clear Now”

After following these steps, the Walmart Delivery app should work more efficiently because there isn’t as much data saved to the app.

What Is The Walmart Delivery App?

What Is The Walmart Delivery App?

The Walmart Delivery app uses a smart entry that allows customers to get their groceries and household essentials delivered to their door.

With that, you can go on Walmart’s website and select all your favorite products and add them to your cart.

Then, you can have everything delivered to your house without ever getting up!

Also, Walmart allows you to create a profile and save all your favorite products, so your shopping experience goes faster.

How Do You Use The Walmart Delivery App?

Fortunately, using the Walmart Delivery app is easy. However, you’ll need to create an account where all your personal information is saved.

For example, Walmart requires the following information:

  • Your first and last name
  • Your address
  • A valid payment method

After creating an account and saving your information, you can start shopping and add all your favorite products to your cart.

Then, you need to check out and pay, after which a Walmart associate will drop off your order at your house.

How Can I Fix The Walmart Delivery App?

If the solutions above don’t work, there is still one more method to try. That said, consider restarting your device if the Walmart Delivery app isn’t working as well as it should.

Sometimes, refreshing the device serves as a way to “clean the slate” and get apps and other systems working properly.

Shortly after restarting your phone or tablet, try launching the app and see if it works better.

Why Did Walmart Introduce Delivery Services?

Walmart introduced delivery services to cater to more customers, allowing for a more efficient and convenient shopping experience.

Specifically, Walmart announced delivery services around the time COVID-19 was most prominent.

This way, customers don’t have to worry about spreading germs or unnecessary contact with strangers.

Essentially, Walmart aims at creating a safe shopping experience for as many of its customers as possible.

Does Walmart Offer Pick-Up Services?

Fortunately, Walmart allows you to shop online and have the order ready to pick up whenever best fits your schedule.

That way, you don’t have to worry about delivery fees or any products getting damaged upon delivery. Also, more items are eligible for pick-up services from Walmart.

Additionally, a Walmart employee will bring your order to your car when you arrive at the store, so you don’t have to leave your vehicle.

To learn more, you can also read our posts on whether or not Walmart delivers groceries, Walmart grocery pickup complaints, and how long does Walmart pickup take.


The Walmart Delivery app experiences frequent problems because of the number of users on the platform. However, keep in mind that Walmart is a huge company, so millions of people use the Walmart Delivery app.

Further, some of the most popular reasons the Walmart Delivery app experiences problems are slow internet speeds or an overloaded system. Therefore, restarting your device or updating the Walmart Delivery app are two quick ways to fix system problems.

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Marques Thomas

Marques Thomas graduated with a MBA in 2011. Since then, Marques has worked in the retail and consumer service industry as a manager, advisor, and marketer. Marques is also the head writer and founder of QuerySprout.com.

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