Amazon A to Z App Not Working (List of Potential Fixes + FAQs)

Are you trying to load the Amazon A to Z app so you can look at your employee portal but have found it’s not working? Do you want to know how to potentially fix this problem?

If so, continue reading, as I’ve been researching issues related to the Amazon A to Z app and have found some great potential solutions that might just help you!

Why Isn’t the Amazon A to Z App Working In 2024?

If you’re trying to fix the Amazon A to Z app, try to force-close the app and restart it. You also may want to restart your device to see if that fixes the issue or switch to a different device in 2024. You can also check if the app needs to be updated or clear the cache, among other solutions.

Are you wondering about more ways you can fix the Amazon A to Z app or have more questions? Well, I’ve got more details to share with you below, so keep reading!

1. Force-Close the App

Force-closing the app and restarting it could resolve the issues you’re having with the Amazon A to Z app, and it’s easy to do regardless of which device you’re using.

For example, if you’re on an Android device, just go into your “Settings” and then “Apps & Notifications” and click on “Amazon A to Z” and choose the “Force Stop” or “Stop” button.

2. Restart Your Device

Restarting your device is easily one of the top solutions for fixing app problems, and it can help clear the cache or issues with RAM that are causing it to not work properly.

3. Switch Devices

If you have another device you can switch to, it would be a good way to try to fix the Amazon A to Z app and could let you know whether it’s Amazon or your device.

For example, if you’re trying to open the app on an iOS device, maybe you have an Android tablet that you could try to open the app with to see if it may be a device setting or issue.

4. Check for App Updates

If you’re having issues with the Amazon A to Z app, you may want to check for app updates, which could resolve bugs, glitches, and security issues causing the app to malfunction.

Additionally, app updates also are important because they give you the latest features of an app, so go to your app store, search for Amazon A to Z, and see if you see an “Update” icon.

5. Clear App Cache

Clearing the app cache is going to improve the performance of the app and potentially solve your problem, ridding the app of a corrupted file.

All you have to do to clear the app cache on Android is follow the steps below:

  1. Go into your device “Settings”
  2. Select “Apps & Notifications”
  3. Search for the “Amazon A to Z” app
  4. Select it and select “App Info”
  5. Select “Storage & Cache”
  6. Select “Clear Cache”
  7. Try to reopen the Amazon A to Z app

6. Delete App & Redownload It

An easy option to fix some issues with the Amazon A to Z app would be to delete the app and reinstall it since there could be a corrupted file or another similar issue going on.

Furthermore, all you have to do is hold down the app icon, move it to “Uninstall” or “Remove,” and then go back to the app store, search for the app, and redownload it to see if it works.

7. Wait 10 Minutes & Try Again

7. Wait 10 Minutes & Try Again Amazon

Server overload could cause problems and could lead to the Amazon A to Z app not working, so the best solution would be to just wait 10 minutes and try to log into your account again.

8. Check Your Internet Connection & Reboot If Needed

The app may not be able to connect to the Internet or may have a weak signal, which could cause problems loading the app.

Therefore, check your Internet connection, and if you notice it’s slow or not working, then reboot your router and see if that fixes the issue.

Additionally, if you’re on a data connection, make sure you have enough bars and a good signal before you try to use the app.

9. Check to See If Amazon Is Experiencing an Outage

If you’ve found the Amazon A to Z app isn’t working on your device, you might want to check to see if Amazon is experiencing an outage to the app or servers in general.

However, if you find that there is an outage, you’ll just have to sit back and wait for Amazon to fix the issues before you can continue using the app.

10. Close Background Apps

Apps in the background could be causing interference and result in the app either not loading at all or loading poorly, so a fix would be to close all of the apps in the background.

For example, if you have a game running in the background, it could be hogging your memory and data, and lead to glitches with the Amazon A to Z app.

11. Verify Login Details

You may be entering your Amazon A to Z app login credentials wrong, so if you’re having issues, you should verify you’re entering the correct information into the app.

Also, since most passwords are case sensitive, you should ensure you’re not entering an uppercase letter where there should be a lowercase letter!

12. Contact Amazon

Lastly, you can contact Amazon through your employer’s contact information because the issue could be related to your employee account, which may need to be fixed by Amazon.

How Do I Access Amazon A to Z?

To access Amazon A to Z, you will need to enter your Amazon user login credentials which were given to you when you were hired by Amazon.

Additionally, over your picture on your badge is where you’ll find your credentials, and then just go to and then select “Start” to enter your phone number.

You’ll need to enter the code which is then sent to your registered device to log in to the portal.

To learn more, you can also see our posts on Amazon credit card not working, Amazon notifications not working, and Amazon gift card not working.


If the Amazon A to Z app isn’t working, you can try to restart your device or force-close the app and reopen it to see if that fixes the issue.

As well, you can try to delete the app and reinstall it, switch to a different device, clear your app cache, update the app, or check your Internet connection. However, some problems may be with Amazon, such as an outage, in which case you’ll need to wait for Amazon to fix the issue.

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Marques Thomas

Marques Thomas graduated with a MBA in 2011. Since then, Marques has worked in the retail and consumer service industry as a manager, advisor, and marketer. Marques is also the head writer and founder of

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