Amazon Basic Speakers Not Working (List of Potential Fixes + FAQs)

Did you purchase Amazon Basic Speakers and have found that they aren’t working and you want to know how to fix the speakers and get them working again?

If so, keep reading, as I’ve been researching Amazon Basic Speakers not working and have found some useful potential fixes that could solve this issue!

Why Aren’t My Amazon Basic Speakers Working In [currentyear]?

If your Amazon Basic Speakers aren’t working, you could try to reboot your device that you have the speakers connected to, or you can try to unplug the auxiliary cord and make sure no debris is blocking the input and plug the auxiliary cord back in to see if that fixes the issue in [currentyear].

Do you want to know the full list of potential fixes for Amazon Basic Speakers? Well, I have even more tips to offer that could help, so keep reading to find out more!

1. Unplug & Re-plugin the Cord

One of the first steps if you’ve noticed Amazon basic speakers not working is to unplug the cord, check to ensure no debris is around or in the line-out jack, and plug it back in.

2. Ensure the Cords Are Connected Fully

There might be times when you think you’ve plugged in the speaker cords, either to the power outlet or device, but in reality, the cord is only half in, and that leads to the speakers not working.

Therefore, one of the easiest fixes for this issue is to double-check that both the power and auxiliary cords are fully plugged in and that the connection is tight.

3. Make Sure You’re Connected to the Speaker Line-Out Jack

If you’re on a desktop computer, you want to make sure you’re plugging the Amazon Basic Speakers into the line-out jack, which is traditionally green in color.

For example, most desktop computers have three ports, which include line-in, line-out, and a microphone jack, and the speakers won’t work if it’s plugged into the wrong jack.

4. Ensure Speakers Are Turned On

While it seems rudimentary, you’ll want to make sure that you’ve turned the Amazon Basic Speakers on if you’ve noticed they aren’t working.

For example, most models do have power on or off button or a knob you turn for the volume, which if turned all of the way to the left will turn the speakers off.

5. Check Device Drivers for Windows & Update or Install If Needed

To use speakers on your Windows computer, you’ll need to have device drivers installed, and they also should be updated to the latest version to ensure the speakers work properly.

Furthermore, it’s easy to find and install device drivers by following the steps below:

  1. Open Device Manager
  2. Select “Sound, Video, and Game Controllers”
  3. Find the audio device
  4. Right-click the device
  5. Select “Update Driver”
  6. If there is an update then it will automatically be installed

6. Uninstall & Reinstall Device Driver

There are times when a file could be corrupted within the audio device driver, which would cause Amazon Basic Speakers not to work at all.

Therefore, one fix could be to uninstall the audio device driver and reinstall it, which can be done by going into “Device Manager,” right-clicking the audio driver, and Uninstalling it.

You will need to reboot your computer after you’ve uninstalled the driver, and during the reboot, your computer should automatically download the device driver.

7. Ensure Audio Device Sound Is On

7. Ensure Audio Device Sound Is On Amazon

Other than making sure your Amazon speaker is turned on, you want to go into the Audio Device within the computer and make sure the sound is turned on there as well.

To illustrate, you want to right-click on the speaker icon on the desktop screen, select “Sounds” and then “Speaker/Headphones,” and make sure the volume is turned on and up.

8. Fix Corrupt System Files

Sometimes Windows System files can become corrupt, which could lead to Amazon Basic Speakers not working, and the fix for this is very simple if you follow these steps:

  1. Go to the “Start” menu search bar area
  2. Type “Command Prompt” and hit the application
  3. Within Command Prompt, type in sfc/ scan now
  4. Hit the “Enter” key

Furthermore, the system will scan to see if there are corrupt files, and if so it will delete those files and reinstall the correct ones or just fix the errors and let you know.

9. Turn off Bluetooth Headset

If you also use a Bluetooth headset with your device, you may want to make sure that it’s turned off and not in use.

Furthermore, if the Bluetooth is connected and on, it could result in Amazon Basic Speakers not working since the sound would be going to the Bluetooth device and not the speakers.

10. Connect Speakers to a Different Device

To see if the issue is with the speakers themselves or the device, you can connect the speakers to a different device to see if you hear a sound, and if you do, then you know it’s the device.

11. Contact Amazon

If none of the above issues have solved your problem, you will need to contact Amazon as it could be an issue with the Amazon Basic Speakers.

For example, you want to contact Amazon Customer Service and ask what to do, such as troubleshooting tips or to see if the device is defective and get a replacement sent to you.

Should I Disassemble Amazon Basic Speakers If They Don’t Work?

You don’t want to try to disassemble the Amazon Basic Speakers if they are not working, but instead, should contact Amazon to get a replacement if you think it’s defective.

For example, Amazon can deny your return and not refund you or replace the item if it’s known that you’ve altered or tried to mess with the speaker, so it’s best to just send it back as is.

To learn more, you can also read our posts on Amazon Photos not working, Amazon Locker not working, and Amazon Echo remote not working.


If you’ve noticed your Amazon Basic Speakers aren’t working, you could try fixes such as making sure the cords are plugged in all of the way and making sure debris isn’t near the line-out jack.

Additionally, you may need to update or reinstall the audio driver on your computer, but you also can just try to reboot your device to see if that fixes the error.

However, the issue might be with the speakers, so contact Amazon about getting either a refund or replacement if needed.

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Marques Thomas

Marques Thomas graduated with a MBA in 2011. Since then, Marques has worked in the retail and consumer service industry as a manager, advisor, and marketer. Marques is also the head writer and founder of

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