Amazon Captcha Not Working (7 Potential Fixes + FAQs)

There are times when you’re trying to log in to Amazon or use Amazon Web Services and have found that the captcha isn’t working, and you might be wondering how to fix this issue.

If so, continue reading below to find out some of the best potential fixes for this problem that I’ve found while researching this common problem!

Why Isn’t Amazon Captcha Working In 2024?

If you’re in a situation where you’ve found the Amazon captcha isn’t working, one of the best ways to solve this problem is to change the browser you’re using. For example, if you normally use Firefox and have run into this problem, load the page in Google Chrome or Microsoft Edge because that often fixes the issue in 2024.

Do you want to know additional ways to solve Amazon captcha not working and have more questions? Well, keep reading to learn all of the interesting tips and tricks I’ve discovered!

1. Change Your Browser

One of the easiest ways to fix the Amazon captcha is to simply change your browser, which can be done on the same device you’re using to access the site.

For example, if you’re someone that normally uses Google Chrome, then switch to Firefox or Microsoft Edge to see if that fixes the issue, even if it means downloading a new browser.

2. Use a Different Device

You can also try to use a different device to see if that gets rid of the captcha error on Amazon, so switch from your mobile device to a desktop/laptop or vice versa.

3. Wait 15 or 20 Minutes and Retry

Sometimes the best fix for a captcha is to just wait it out and see if it’ll fix itself after about 15 or 20 minutes, but only if you have the time to wait and see what happens.

4. Clear Your Browser’s Cache

Whether you’re on a mobile device, desktop, laptop, or tablet, you can try to clear the cache in your browser to see if that’ll fix the issue, which is one of the easier fixes to try.

For example, if you’re using Firefox and want to clear out the cache, just follow the steps below:

  1. Go to “History” on the Menu
  2. Select “Clear Recent History”
  3. Select a timeframe to clear
  4. Check the “Cache” box
  5. Hit “OK”

However, the process to clear the browser’s cache will depend on which browser you’re using and what device you’re using.

When you clear the cache, you should be able to just hit “Refresh” to reload the screen and try again as opposed to closing the browser and reopening it.

5. Clear Browser Cookies

5. Clear Browser Cookies Amazon

Clearing out the browser cookies could potentially resolve the Amazon captcha problem, which is similar to how you just cleared out the cache.

To illustrate, if you’re using Firefox, you would just go into “History,” select “Clear Recent History,” then select your timeframe, check the “Cookie” box, and then hit “OK.”

Likewise, the process for clearing your browser cookies will vary by the device and browser you’re using just like with the cache.

6. Reload the Page

If you’ve waited too long to enter the captcha, it could expire, which means it won’t work if you try to enter the code after a certain length of time.

Therefore, to fix this issue, you can try to reload the page or refresh the captcha to get a different puzzle to solve.

7. Contact AWS Support

If you’re still having issues after following all of these steps, then contact Amazon Web Services Support to get further help, as it could be an internal Amazon issue and not on your end.

How Do I Turn off Amazon Captcha?

You cannot turn off the Amazon captcha as it’s part of Amazon Web Services, which means if you want to enter the AWS portal, then you’ll have to solve the captcha.

Is There a Captcha Solver?

You can use captcha solvers if you don’t want to sit there and try to constantly enter the captcha for Amazon or other websites, which can save you a lot of time.

For example, you can use a captcha API to solve the captcha for you, and some of the best captcha APIs available include:

  • IO API
  • Anti Captcha API
  • Death By CAPTCHA API
  • ProxyCrawl API
  • guru API
  • AZcaptcha
  • Google reCAPTCHA API
  • Solve Recaptcha API
  • 2Captcha API
  • Captcha Solutions API

To learn more, you can also read our posts on Amazon chat not working, Amazon Chime not working, and Amazon checkout not working.


If Amazon captcha isn’t working, this can potentially be fixed by doing things such as changing web browsers or changing devices you’re using to log in to Amazon.

Furthermore, sometimes clearing out the browser’s cache or cookies can solve the problem, or you can try to use a captcha API so you don’t have to solve the puzzles yourself.

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Marques Thomas

Marques Thomas graduated with a MBA in 2011. Since then, Marques has worked in the retail and consumer service industry as a manager, advisor, and marketer. Marques is also the head writer and founder of

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