Amazon Chat Not Working (10 Potential Fixes + Other FAQs)

Are you trying to use Amazon chat to contact customer support and are having issues because it’s not working right? Do you want to know ways to fix Amazon chat?

Well, keep reading, because I’ve discovered a lot of potential fixes for this common problem and they may just work for you!

Why Isn’t Amazon Chat Working In [currentyear]?

If Amazon chat isn’t working then you may need to restart your device, whether you’re using a computer or mobile device to clear out possible memory issues or issues with RAM. You’ll need to make sure you have a good Internet connection to use Amazon chat in [currentyear]. Additionally, you also could refresh the page to see if that helps.

Do you want to know more fixes for Amazon chat not working? If so, continue reading below to learn what other ways you can solve the problem and talk to customer service.

1. Refresh Your Web Browser

If Amazon chat isn’t working, you can try to refresh your web browser to see if that fixes the issue, as sometimes the chat can hang up while loading, and manually refreshing will solve it.

2. Reboot Your PC

One option that might work to solve Amazon chat’s issues is to reboot your computer, which is one of the best ways to fix common computer issues, and it only takes minutes to do!

For example, rebooting your PC could clear out memory or RAM issues that may be causing the chat function on Amazon not to work properly.

3. Reboot Your Mobile Device

If you’re trying to chat with Amazon through the mobile app, and are having issues with it not working, then you may want to reboot your mobile device.

Similar to a PC, you can clear cache or RAM issues that could be causing chat not to work, and it will help your mobile device run better regardless and restore performance.

4. Check Your Internet Connection

Internet connections can lag or slow down or glitch, so check your Internet connection to see if you’re getting a good signal if you’ve found Amazon chat isn’t loading.

Furthermore, you would be surprised at how quickly your Internet connection can drop and you don’t even realize it!

5. Log Out & Back Into Amazon

5. Log Out & Back Into Amazon

A possible fix you could try would be to log out and back into Amazon to see if that gets the chat working again.

6. Use a Different Device

If you’re trying to load Amazon chat on your web browser, you can try using your mobile device instead to see if that solves your problem, so you know whether it’s the chat or the device.

7. Clear Your Cache

Whether you’re using a mobile device or computer, you can fix Amazon chat by clearing your cache a lot of the time, and you can do this in just a couple of minutes.

For example, if you’re using the Firefox browser on your device, just go into “History” and then select “Clear Recent History” and choose the timeframe you want to clear.

You’ll need to check the box for “Cache” and then hit “OK” to clear the cache. Afterward, try reloading the Amazon chat webpage to see if that fixes the error.

8. Disable Add-Ons

If you have add-ons running on your web browser, you could try to disable those add-ons to see if one of them is interfering with the Amazon chat web client, which is entirely possible.

Furthermore, once you’ve disabled the add-ons, you may need to restart Firefox and then go back to the Amazon chat web page and try it again.

9. Check to See If Amazon Is Down

Amazon sometimes has issues with its servers, which could cause parts of or all of Amazon to go down, and there is nothing you can do but wait it out for Amazon to fix the problem.

Therefore, check a website like Down Detector to see if Amazon is up and working, which allows you to see if the problem is on your end or Amazon’s.

10. Use a Different Browser

Lastly, you can try to fix the Amazon chat error by using a different browser, such as switching from Firefox to Google Chrome.

There could be a setting within the browser you’re using that is messing with the ability for the Amazon chat to run correctly, so switching browsers can solve the issue.

Does Amazon Have a Chat App?

You can chat with Amazon customer service through the regular Amazon app by following the steps below:

  1. Open the Amazon app
  2. Tap the three lines on the app
  3. Select “Customer Service”
  4. Select “Get Help With Something Else”
  5. Click on “Something Else”
  6. Select “ I Need More Help”
  7. Begin your chat at the bottom of the app and then click on “Send”

Does Amazon Have 24/7 Customer Service?

Amazon does have 24/7 customer service to help customers and you can contact Amazon any time of the day or night through email, chat, or phone.

To learn more, you can also read our posts on Amazon captcha not working, Amazon Canada not working, and Amazon checkout not working.


If you’ve discovered Amazon chat isn’t working, then you can potentially solve this problem by reloading the website, logging in and out of your Amazon account, or checking your Internet.

Additionally, you can clear the cache on your browser or the Amazon app, reboot your PC or mobile device, or use a different browser or device to see if that fixes the issue.

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Marques Thomas

Marques Thomas graduated with a MBA in 2011. Since then, Marques has worked in the retail and consumer service industry as a manager, advisor, and marketer. Marques is also the head writer and founder of

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