A laptop is a big investment, but an absolutely essential and worthwhile one for professionals, families, and just about anyone who wants computer access on the go.
If you need a new personal or work computer, you may be wondering what is Amazon’s laptop return policy? The same thought occurred to me, so I looked into it and here’s what I can confirm!
What Is Amazon’s Laptop Return Policy In 2023?
Amazon’s laptop return policy lets you return a new laptop in an unopened box for a full refund within 30 days of buying it. If the laptop arrived in damaged condition or didn’t start properly, your order is also eligible for a refund within the first 30 days. This does not generally apply to used laptops, desktops, or tablets.
If you’re still curious about the Amazon laptop return policy and whether you can return a laptop after 30 days, keep reading for our full guide!
Can You Return Brand New Laptops On Amazon?
It’s much easier to return a brand new laptop to Amazon rather than a device that’s already been used.
According to Amazon’s official return policy, you can return new laptops, desktops, and tablets purchased on Amazon.com if the device is still in an unopened box.
You have 30 days to return the laptop for a full refund. This also applies to devices that didn’t turn on or arrived damaged.
If you purchased a laptop from an Amazon Marketplace vendor, you will need to check the third-party seller’s return policy to see whether your new laptop is eligible for a return.
Of course, if the product is damaged or defective, it’s protected by Amazon’s A-to-z Guarantee for third-party Marketplace transactions.
To process the return, simply log into your Amazon account and select the return option under your order.
You will be asked to provide reasoning for the return and then Amazon will provide a shipping label to print so you can send the laptop back free of charge.
Can You Return Open Or Used Laptops To Amazon?
Returning a used laptop is not nearly as straightforward as returning a new one to Amazon.
That’s because used laptops are more difficult for Amazon to resell, and as a big-ticket item, the retailer is looking to make a decent profit on electronics.
Unless there appears to be a serious default with the laptop after you turn it on, it’s going to be challenging to convince Amazon to take back a gently used laptop.
However, you can always try if the return window is still open and you contact an Amazon representative to explain what the problem is.
Keep in mind that Amazon often tests computers that are returned for not starting. If the device turns on fine and Amazon feels the customer misrepresented the laptop’s condition, then they may impose a fee equivalent to 15% of the product sales price.
As for open or used laptops bought on Amazon Marketplace, you’ll have to check the vendor’s policy, but it’s unlikely it will be accepted for a return just because you changed your mind.
This is why it’s best to carefully read through laptop product descriptions and only buy one laptop at a time, that way you don’t have to worry about returning a laptop to Amazon unless you really need to.
Does Amazon Accept Laptop Returns After 30 Days?
Unfortunately, it’s very rare for Amazon to accept laptop returns after 30 days.
In fact, Amazon’s dedicated website page of items that can’t be returned clearly lists laptops, desktops, and kindles as items that are not eligible for return once it’s past 30 days since delivery.
If you think you may need to return a laptop to Amazon, make sure you do so within 30 days of receiving it and also check the return eligibility under your orders.
When the 30 days are up and you can no longer return a laptop to Amazon, you’re better off trying to resell it to make some money back, as Amazon will not give you a refund.
Does Amazon Charge To Return Laptops?
If your laptop purchase is eligible for a return and you send it back to Amazon within 30 days, generally there is no charge.
However, Amazon will inspect all returned laptops and electronics for quality, and if they find signs of tampering or misuse, a higher restocking fee will be applied.
One problem Amazon has faced in the past is consumers saying the computer didn’t turn on in order to get a refund, even if the device was in fine working condition.
Now, Amazon usually tests returned laptops to see if they turn on or if there really is a tech problem.
It’s always better to be honest with Amazon because if the company determines the laptop works fine and the customer report was misrepresented, there’s a 15% customer fee involved.
If you turn on the laptop and it works well but you still want to return it, you’re better off saving all the original packaging and sending it back within 30 days.
78% of U.S. households have a laptop or desktop computer, and these electronics are readily available to purchase both in-store and online via trusted retailers like Amazon.
If you buy a laptop from Amazon and change your mind later on, keep in mind Amazon’s laptop return policy allows for new laptops to be returned within 30 days if they are damaged, defective, or still in the box.
Refunds or replacements may be provided for laptops that genuinely don’t turn on. Otherwise, Amazon may charge a restocking fee for a used laptop if they accept it at all within 30 days.
The best way to confirm whether your Amazon laptop purchase is eligible for a return is to check your orders and see what return/replacement options appear, including when the return window closes.