When customers buy items from Amazon, they enjoy the perk of being able to return most products listed for any given reason, such as clothing, books, DVDs, and houseware.
However, some customers may wonder if Amazon’s return policy for electronics differs from their other stock. If you’re wondering the same thing, keep reading this article to see what I found out!
Amazon Electronics Return Policy
According to Amazon’s return policy for electronics, any desktop computer, laptop, or tablet purchased from Amazon can be returned within 30 days of purchase with a full refund, provided the device was damaged upon being received or didn’t start when opened. However, Amazon won’t allow customers to return electronics that are in usable condition.
If you’d like to learn more about which electronics qualify for return on Amazon, if you can return electronics that are in working condition, and more, keep reading this article for more facts and tips!
Can I Return an Electronic to Amazon if I Don’t Like It?
Unlike most products listed on Amazon, laptops, tablets, and similar devices cannot be returned unless they are damaged or defective, as they are considered too high value for a regular return.
However, if customers purchase an electronic device they aren’t pleased with, Amazon does allow customers to sell back their eligible items with their trade-in program.
Customers who wish to get rid of the electronics they purchased can go through the trade-in program and will be paid in full through an Amazon gift card. Additionally, customers will not have to pay a shipping fee.
How To Return Electronic Items To Amazon
If customers find their computer or tablet isn’t working properly or arrived damaged, they can return it to Amazon by doing the following:
- Log in to your Amazon account and go to the “Your Orders” page.
- Select the order containing your electronic device, and select “Return or Replace Items.”
- From the order items, select the defective electronics and choose an option from the “Reason for return” drop-down menu.
- Choose how you would like your return and refund to be processed, and then print the return label and return authorization.
- Place the return authorization inside the package and add the return label.
Do Amazon Electronics Returns Have to be in Original Packaging?
According to Amazon’s return policy, all electronics (cameras, drones, laptops, streaming devices, and other items) must be returned in their original packaging and include any tags or documentation added to the package.
If customers attempt to return their electronics with other packing materials, Amazon will reject the package.
Therefore, customers who purchase laptops, desktops, tablets, or similar electronics from Amazon are recommended to open their purchase with caution in the event that their device is defective.
Also, customers who wish to return their electronics must ensure they have access to a printer in order to print off the return label and return authorization
If customers attempt to return their electronics without these papers, the package may not be accepted for return.
Does Amazon Take Back Electronics That Have Been Used?
According to Amazon’s return policy, all electronics being returned must be brand new and in the condition they arrived in.
Therefore, Amazon will not accept electronics that have been previously used unless they were found to be defective when turned on.
However, customers may be able to sell their used device on Amazon through the trade-in-program or list their electronic device on their own Amazon seller page as a used device.
Does Amazon Offer a Full Refund for Returned Electronics?
Amazon will fully refund customers who return electronic devices as long as they were damaged upon arrival or defective when turned on and have been returned within 30 days of being received.
In order to request a refund for their device, customers must go to the Your Orders page, select the order containing their electronic device, and click on “Request a refund.”
Customers should note it may take up to a week for Amazon to respond to a refund request, and the refund will show up in their account 3-5 business days after the request has been approved.
Does Amazon Replace Defective Electronics?
Amazon will offer replacements for certain electronic devices, such as Kindles and Fire Tablets if they are defective or damaged upon arrival. In order to request a replacement, customers can do the following:
- Log in to your Amazon account and go to the Your Orders page.
- Locate your damaged or defective device and select the “Return or replace items” option.
- From the “Reason for return” drop-down menu, select the defective or damaged option.
Customers should note that not every electronic device may be eligible for a replacement, which will be indicated on the Your Orders page for the individual device customers may be attempting to replace.
However, if a device does not qualify for a replacement, customers may still request a return, which they will be fully refunded for as long as the return is made within 30 days of originally being received.
What Happens to Amazon Electronics Returns?
When customers return electronics to Amazon, they may have defective devices repaired and re-sold to liquidation websites, which are then resold to treasure hunters and businesses seeking devices at a lower price.
Broken devices may be junked depending on the amount of damage, or they will be refurbished and resold if the damage present is repairable.
If the electronic device can be saved, Amazon may sell it to a liquidation website or sell it as a refurbished device on Amazon.com.