Millions of U.S. shoppers make the most of Amazon’s extensive selection and fast daily delivery.
If you love shopping on Amazon, you’re not alone, mainly because the e-retailer is flexible with refunds, returns, and replacements.
So, what exactly is the Amazon replacement policy, and how can you use it to your advantage? I wondered the same thing, so I did some research, and here’s all you need to know about Amazon’s replacement policy!
What Is Amazon’s Replacement Policy?
Amazon’s replacement policy allows shoppers to request a refund or a replacement within 30 days on most items. You can request a replacement on eligible orders directly through Amazon’s website or app, and if sellers have the item in stock and it’s within the eligibility period, then they need to replace it.
If you’re still curious about Amazon’s replacement policy, including which items are eligible and the difference between a refund and a replacement, keep reading!
What Items Are Eligible For Amazon Replacement?
Amazon sells millions of items daily, and the policies for each item are not necessarily the same across the board.
That’s because there are items sold and fulfilled by Amazon and millions more sold by third-party sellers on Amazon Marketplace.
While Amazon does not maintain a clear list of every item that’s eligible for a replacement, the best way to find out is to check the return policy listed on the product detail page and underneath your orders.
Amazon’s recent updates to its replacement policy mean more Marketplace items are eligible for replacement, mainly if the same product is still in stock.
Merchants can have different return policies, and some items may not be eligible for refunds, returns, or replacements, depending on their size and availability.
Otherwise, if you bought it off Amazon and it’s within 30 days, your item may be eligible for a replacement.
Just check out your Amazon orders to be sure and follow the prompts to replace your item before the eligibility period expires after 30 days.
What’s the Difference Between an Amazon Refund and Replacement?
You have more options for refunds and replacements on Amazon than with other retailers, which is one reason why the e-commerce giant is so popular.
Basically, a refund is when Amazon puts the money back in your account in exchange for a returned item. Sometimes, you can even get your money back if you don’t return the item, as Amazon has a refund without a return policy.
In comparison, a replacement is when the seller sends you a new item to replace the old one, whether it’s defective or not what you ordered.
Generally, refunds are more common than replacements, although Amazon has changed its policies recently to make it easier to get a replacement item within 30 days from a Marketplace seller.
Why Does Amazon Do Replacements?
With over 230 billion dollars in revenue, Amazon rakes in an eye-watering amount of money every year. Considering its sheer sales volume, it makes sense that Amazon employees are working around the clock to ensure customer satisfaction with all orders.
One key example of Amazon’s commitment to customer service is its generous return policy.
The Amazon Global Store Return Policy means almost all items can be returned within 30 days for a refund or even a replacement in some cases.
Remember, some items are not eligible for returns, such as certain collectibles or electronics. The return policy is always listed on the product page and in your Amazon orders, so you can see how much time you have to get a refund or a replacement if eligible.
Amazon says it wants customers to get the right order, which is another reason why the retailer offers replacements. If an item didn’t meet expectations or it was an incorrect order, Amazon tries to make it right to keep customers coming back and shopping again.
How To Request a Replacement On Amazon?
To request a replacement on Amazon, go to your Amazon account orders and find the item you want to replace.
Keep in mind this item must be eligible for replacement or be damaged, defective, or incorrect in order to get it replaced.
You should see the option to return or replace items, and then you will need to select your reason for the replacement.
Next, Amazon creates a replacement order, set to the same shipping speed used for the original delivery.
You just have to print the provided return label to send the original item back to Amazon, which needs to be done within 30 days to avoid being charged for the replacement on top of the original item.
Remember, if you request a replacement on a mobile phone, camera, or another electronic device, you should always remove any personal data and passwords first before sending it back to Amazon.
What If an Amazon Item Can’t Be Replaced?
It’s impossible for a retailer of Amazon’s size to replace every single item.
That’s why some items are not eligible for replacements, especially if they are oversized and expensive to ship back or in limited stock, like many electronics and collectibles.
You will know if an item can’t be replaced by checking the eligibility in your Amazon account orders.
If the option to replace an item appears, then it is eligible for a replacement, most likely within 30 days.
For Amazon items that can’t be replaced, you may have the option to get your money back instead.
Refunds are more readily available under Amazon’s return policy, but there’s a time limit to this as well.
That’s why you should always check your account to confirm when the return window is closing to ensure you get your item replaced or refunded in time.