Best Buy Appliance Return Policy (Fridges, Cooktops, Microwaves + More)

Best Buy offers its customers the best electronics deals, which has earned it a large consumer base over time. In return, Best Buy offers a feasible return policy on almost all its items.

Kitchen appliances are among the most purchased electronics. You may then wonder, what is Best Buy’s appliance return policy? For more information, keep reading!

Best Buy Appliance Return Policy

Best Buy allows customers to return appliances such as fridges, cooktops, ovens, and microwaves. Customers have up to 15 days to return an appliance, regardless of their membership. Whether a standard, Elite, or Elite Plus member, Best Buy will not charge a restocking fee if the product is unopened.

To learn more exciting information on Best Buy appliance return policy and restocking fee, read through!

Does Best Buy Allow Appliance Returns?

Yes, Best Buy allows customers to return appliances to their stores as long as it is within the stipulated 15-day period.

Best Buy maintains that the fridge, cooktop, oven, or microwave should be in a new-like condition, and you should attach proof of purchase when returning it.

Acceptable proof of purchase when returning the appliance to Best Buy includes; purchase receipts or packing slips, credit cards, accompanied by a valid ID photo.

Additionally, ensure that all accessories are present when returning the appliance to Best Buy. Best Buy charges a deduction fee on any missing packaging and accessory.

Can I Return A Damaged Oven To Best Buy?

Yes, Best Buy allows customers to return damaged ovens to its stores on the condition that the damage occurred during shipping. Best Buy will arrange for a replacement if you need one.

However, Best Buy may deny your return for a damaged oven if it is transported and installed home without the assistance of a qualified Best Buy team.

If you encounter any problem with your appliance, Best Buy insists that you should not call the store. Alternatively, call 1-800-304-1259 between 8 a.m. and 9 p.m. CT, any day.

Keep in mind that the same rules apply to fridges, microwaves, and cooktops.

Is It Possible To Return A Refrigerator To Best Buy If It Does Not Fit?

Is It Possible To Return A Refrigerator To Best Buy If It Does Not Fit?

Yes, you can return a refrigerator to Best Buy if it does not fit on your wall.

You will pay for the price difference if you need a replacement with a more oversized refrigerator. Conversely, if you need a smaller one, Best Buy will reimburse the amount in the price difference.

All types of refrigerators are eligible for returns and replacement, such as;

  • LG 26.2 Cu. French Door- Wi-Fi enabled
  • Samsung LG Door-in-Door 26.0 Cu.
  • Dacor- 36” Counter-Depth

You can uninstall the fridge and return it to Best Buy on your own or request for Best Buy qualified team to uninstall your old refrigerator and install the new one for you.

What If I Return A Damaged Appliance Via Mail, Will Best Buy Accept It?

Yes, Best Buy accepts damaged refrigerators, ovens, microwaves, or cooktops returns by mail.

If you opt to return the damaged appliance by mail, call 1-888-BEST BUY (1-888-237-8289) for special instructions.

Best Buy will cover all the shipping fees incurred if your appliance qualifies for a return made through the mail.

Can I Return A Cooktop With No Receipt To Best Buy?

Yes, Best Buy allows customers to return a cooktop with no receipt to Best Buy within 15 days from the day you receive your appliance.

You must, however, provide an alternative proof of purchase, such as a credit card, to be matched with your purchase.

If you lost your purchase receipt for your Thor Kitchen 36″ built-in cooktop, Kitchen Aid 30″ built-in cooktop, or Samsung 30″ cooktop with 4 burners, you could still return it to Best Buy.

Best Buy will process your return based on the details you have as long as they are valid as per the appliance return policy.

The same case will apply to fridges, microwaves, and ovens.

Does Best Buy Accept Open Box Appliance Returns?

Does Best Buy Accept Open Box Appliance Returns?

Yes, you may return an Open Box Fridge, Oven, Microwave, or Cooktop at any Best Buy store as long as it is in a new-like condition.

Examples of Open Box appliances sold at Best Buy include;

  • Samsung 27.4 Cu. Refrigerator
  • LG 6.9 Cu Freestanding Oven
  • Insignia 1.1 Cu. Microwave
  • Whirlpool 30” Gas Cooktop

Best Buy may, however, deny your return if the open box appliance is damaged or defective in your care.

In addition, any missing accessories and packaging will incur a deduction fee from Best Buy.

Open Box appliance returns must be made within the 15 days stipulated return period. Proof of purchase is required when returning.

Does Best Buy Charge A Restocking Fee on Appliances?

No, Best Buy will not charge a restocking fee if you return an unopened fridge, microwave, oven, or cooktop.

However, you should return your appliance within the stipulated return period for your return to be accepted.

Can I Return An Appliance Purchased As A Gift To Best Buy?

Yes, Best Buy accepts returns of appliances purchased. Best Buy gives customers store credit for the purchase price of the appliance gift returned to a Best Buy store.

Best Buy will credit the gift buyer for all appliance gifts returned via mail, and a notification will be sent to them through email.

Does Best Buy Offer Pick Up Services When Returning Appliances?

Yes, Best Buy offers pick-up services to its customers when returning large appliances such as fridges and ovens at a fee issued by the store manager.

Best Buy will only pick up the appliance for return if you can allow Best Buy agents into your home as a safety measure for both the client and the delivery partners.

To schedule a pick-up service when returning your large fridge or oven, talk to Best Buy through their online platforms or make an in-store visit.

Now that you know about Best Buy’s appliance return policy, you can also read our related posts on Best Buy’s return policy after 15 days, Best Buy’s return policy without receipt, and if Best Buy checks serial numbers.


Best Buy considers fridges, microwaves, ovens, and cooktops as major appliances; hence they should be returned within 15 days by all customers.

Best Buy’s consumer-friendly return & exchange policy on appliances serves all Best Buy customers equally; Standard, Elite, and Elite Plus Members.

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Marques Thomas

Marques Thomas graduated with a MBA in 2011. Since then, Marques has worked in the retail and consumer service industry as a manager, advisor, and marketer. Marques is also the head writer and founder of

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