When you buy an electronic device, like a laptop, stores usually provide a warranty to ensure your purchase is protected from defects and other damage.
Since Best Buy is one of the largest and most sought-after electronic retail stores in the US, most customers inquire about Best Buy’s laptop warranty. So, here’s everything you need to know before purchasing a laptop from Best Buy!
Best Buy Laptop Warranty
Best Buy offers a manufacturer’s warranty of up to one year on new, clearance, and open-box laptops. The warranty period starts from the day of purchase, generally indicated on your receipt. In addition, with the laptop warranty, a customer can receive repair and maintenance services if the laptop has any maintenance defects.
If you want more information on the products covered by the Best Buy laptop warranty, how to make warranty claims on your laptop, the duration of the warranty, and more, keep reading!
Do Laptops Come With a Warranty at Best Buy?
Yes, almost all laptops come with warranties at Best Buy.
Ideally, manufacturers of laptop brands such as Dell, Acer, Microsoft, MSI, and Asus provide a warranty of up to one year from the date of purchase.
With that, the laptop warranty ensures you get repair and maintenance services during the entirety of the warranty.
However, it’s important to note that the manufacturer’s warranty does not offer coverage for accidental damages.
Alternatively, you can decide to subscribe to Best Buy’s Geek Squad maintenance services under the Geek Squad Protection Plan.
If you want more coverage on your laptop, the Geek Squad Protection Plan goes above and beyond the manufacturer’s warranty and provides extended coverage when the manufacturer’s warranty ends.
To use the Geek Squad Protection Plan, you must purchase it within 60 days of buying your laptop from Best Buy.
Additionally, you can extend the standard Geek Squad Protection Plan by upgrading to the Geek Squad Protection Plan +, which adds more benefits to the standard option.
The Geek Squad Protection Plan guarantees you the following benefits:
- Coverage for any defects on the internal hard drives
- Screen protection against bad or dead pixels
- Global Coverage for International service requests
- Replacement of failed or defective trackpads and keyboards
- Replacement of AC charger and built-in battery if they develop any defects
On the other hand, if you upgrade to the Geek Squad Protection+, your Dell, HP, Samsung, Razer, or Microsoft laptop comes with the following additional benefits:
- Coverage of two incidents of physical and accidental damages with no additional payments
- Guaranteed Geek Squad Home Membership provides coverage on all your devices, including 24/7 customer support, anti-virus, and data backup software.
You can purchase the Geek Squad Protection Plan by signing up via online chat with a Geek Squad Agent and selecting the “Geek Squad Protection Purchase” option available in the chat window.
Alternatively, you can also visit your local Best Buy store and enquire about the different coverage plans.
What Products Are Covered By the Best Buy Laptop Warranty?
Best Buy’s laptop warranty covers many laptop brands, including Samsung, MacBook, MSI, Acer, Dell, Lenovo, and HP.
Additionally, the warranty covers new, clearance, or open-box laptops starting on the day of purchase.
Similarly, Best Buy’s Geek Squad Protection Plan covers a wide range of laptop brands ranging from Apple, HP, Lenovo, Dell, Acer, and Asus.
Does Best Buy Do Warranty Repairs on Laptops?
Yes, Best Buy does manufacturer’s warranty repairs on laptops if they’re authorized by the manufacturer.
In some instances, you might need to file a repair claim directly from the manufacturer.
If Best Buy repairs the laptop under the Geek Squad Appliance Repair Services, you will not have to contact the manufacturer.
Suppose the laptop is determined to be defective by the store personnel during warranty. In that case, it can either be repaired with new parts or replaced with new or rebuilt comparable parts/products.
Fortunately, Best Buy’s Geek Squad performs and processes all repairs covered by the manufacturer’s warranty and no cost.
However, if the manufacturer’s warranty ends, Best Buy will require a Geek Squad Protection Plan subscription to provide extended coverage.
How Long Is Best Buy Warranty On Laptops?
Best Buy’s manufacturer warranty on most laptop brands lasts up to one year from the day of purchase.
If you need repair from Best Buy after the warranty period, you have to pay for services or subscribe to the Geek Squad Protection Plan.
How Long Does Geek Squad Protection Last?
The Geek Squad Protection Plan on your laptop is dependent on your selected plan.
For example, Geek Squad Protection Plans come in one- two- three- or five-year intervals, depending on your needs.
How Long Do I Have To Add Geek Squad Warranty?
You have up to 60 days from the day of purchase to add the Geek Squad Protection Plan.
The Geek Squad Protection Plan includes the standard Geek Squad Protection Plans, Product Replacement Plans, and Accidental Damage from Handling.
To add a plan with Product Replacement or the Accidental Damage from Handling Plan, you may need to bring your laptop into the Best Buy store.
How Do I Check My Best Buy Warranty?
In case you need to check the manufacturer’s warranty on your Dell, HP, Lenovo, or Acer laptop, you can do so in three different ways:
By checking the product manual or original packaging:
Most manufacturers’ warranties are included in the original packaging on the instructions manual. By checking the manual, you can get information on how to claim warranty service on your laptop.
By searching online:
Also, you can conduct an online search by looking up the manufacturer and model number of the laptop in question.
By contacting Best Buy sales representative:
Finally, a Best Buy sales representative can help you check the manufacturer’s warranty.
All you need to do is call Best Buy customer support at 1-888-237-8289, and someone will help you check the warranty information on your laptop.
Alternatively, you can go to Best Buy’s official website and initiate an online chat with a Best Buy sales representative.
How Do I Claim My Best Buy Laptop Warranty?
To file a warranty claim on your laptop, you must do so over the phone by calling Best Buy at 1-888-237-8289.
Once you reach Best Buy’s customer support, you simply explain your request and inquire for warranty information and further instructions.
Regarding the Geek Squad Protection plan, you can visit your local Best Buy store or schedule an in-store appointment by calling Best Buy customer support at 1-800-433-5778.
You can also chat online (via Best Buy’s website) with a live Geek Squad Agent to initiate a remote diagnostic if something goes wrong with your computer.
How Much Does It Cost For Geek Squad To Fix A Laptop?
Geek Squad pricing for individual services costs between $19.99 to $1450, while Total Tech Support requires an annual subscription of $199.99.
To learn more about Best Buy’s return and warranty policies, you can also see our posts on Best Buy’s graphics card return policy, Best Buy laptop & computer return policy, and Best Buy monitor return policy, Best Buy’s appliance warranty, and the Best Buy TV warranty.