As one of America’s largest closeout retailers, Big Lots has managed to attract many customers who yearn to purchase items from the company’s furniture selection.
Since Big Lots is a closeout store, some customers are often cautious of the company’s return policy. So, keep reading if you’d like an in-depth expository on Big Lots furniture return policy!
What Is Big Lots’ Furniture Return Policy In 2023?
Big Lots’ furniture return policy allows customers to return furniture within 30 days if they are not content with the purchase in 2023. If a customer submits their furniture return request after 30 days, they can only receive in-store gift cards. Additionally, customers are expected to provide proof of purchase during the exchange.
If you want to gain more insight into Big Lots’ furniture return policy, the terms and conditions of the policy, how to return furniture with or without the receipt, and much more, keep reading!
Can You Return Furniture to Big Lots If You Don’t Like It?
Fortunately, you can return furniture to Big Lots if you are dissatisfied with the purchase.
Big Lots allows customers to return furniture bought at biglots.com and the company’s brick and mortar stores.
Regardless of whether the furniture is for your home office, living room, or other household spaces, you can return it for a replacement or refund.
However, it is essential to note that you have to adhere to Big Lots’ furniture return policy to succeed in the return process.
For instance, the furniture return policy stipulates that customers should request to return furniture to Big Lots within 30 days from the day of purchase.
Additionally, the furniture should be in its original packaging, accompanied by the original paperwork, and in good condition.
However, it is important to note that Big Lots reserves the right to research the purchased product and provide limits, or decline requests for refunds and exchanges.
In case of a refund, Big Lots uses the same form of payment as the one used initially during purchase.
Furthermore, Big Lots may charge a processing fee of 20% of the original furniture purchase price.
How Can I Return Furniture to Big Lots?
You can either return furniture to Big Lots via in-store returns or by mail, depending on the mode of purchase. These methods are outlined in more detail below:
- Furniture Purchased In-Store
For furniture purchased in brick-and-mortar stores, you have to visit your local Best Buy store during working hours to request a furniture return or exchange.
When requesting the refund or exchange, ensure that you return the furniture accompanied by the original receipt, accessories, and packaging, if necessary.
Once you get to the store, you have to seek assistance from store associates who will help you process and complete the furniture return request.
During this process, Big Lots may research the reasons behind your furniture return request and ask for proof of purchase before finishing the process.
However, it is essential to note that sales tax refunds at Best Buy may vary if you return your furniture to a different location from where you made the purchase.
Furthermore, Big Lots expects that the furniture is in good condition for the company to process the request.
- Furniture Purchased Online
Customers can complete their Big Lots furniture return requests at the nearest physical store, or by sending a return request via mail for furniture purchased online.
If you want to request a return via mail, you have to log in to your Big Lots account and locate the furniture that needs a return on the order history.
Once you select the furniture, you can click on the order number to view the Order Details page.
The Order Details page will display a Return Item section that, when selected, will generate a return slip and provide more information on how to complete the return process.
Even for online purchases, you must ensure that the furniture is in the same condition you received it so that Big Lots can process your request.
It’s important to note that Big Lots does not accept exchange requests via mail if you purchased the furniture in-store.
Additionally, the store can only refund you through the same method you used to purchase the furniture.
Furthermore, Big Lots does not cater to shipping and handling costs unless you receive damaged furniture from the store.
Can I Return Furniture to Big Lots without a Receipt?
Luckily, you can return furniture to Big Lots without the original receipt, and request for a refund or exchange, as long as the furniture meets all conditions of the company’s return policy.
For furniture bought in-store, Big Lots can assist you in relocating lost receipts within 30 days if you used a Big Rewards account or a credit card to complete the payments.
If Big Lots cannot locate your receipt, and you have alternative proof of purchase, your return request will be processed, and you will be refunded in the form of a gift card for in-store use.
When returning your furniture via mail returns, you can retrieve a copy of your receipt by logging into your account and checking through the Order History.
Once you click on the Order History and select “Return Item,” Big Lots will automatically generate return documents, including the original receipt, for you.
Can I Return Furniture to Big Lots After 30 Days?
You can return furniture to Big Lots, even after the lapse of the 30 days stipulated by the return policy, as long as the furniture is in good condition and has the accompanying items intact.
Although Big Lots processes return requests after 30 days, customers should only expect merchandise credit (gift card) instead of refunds or exchanges.
Additionally, the merchandise credit is only redeemable for in-store purchases.
Returns after 30 days will also attract a processing fee of 20% of the original price of the furniture.
Big Lots allows customers to return furniture if they are dissatisfied with the purchase or if Big Lots delivers damaged furniture. Depending on the conditions of the return, Big Lots may accept or deny the customer’s return requests.
However, if the furniture return request is successful, a customer may receive refunds, exchanges, or refunds in the form of gift cards.