For several years, Big Lots has been a popular mattress retailer offering notable mattress brands. To enhance customer satisfaction, the store has an effective mattress return policy.
So, if you would like to return a Big lots mattress, read on and learn how to go about it!
What Is Big Lots Mattress Return Policy In 2023?
Big Lots mattress return policy stipulates customers to return mattresses within 30 days of the date of purchase in 2023. You can only return the mattress at a Big Lots store if you purchased it in-store, and Big Lots will require the mattress to be in a new-like condition to process the return.
If you want to find out more about Big Lots’ mattress return policy, whether you can return mattresses without a receipt, the process of returning a mattress to Big Lots, and much more, keep reading!
Can You Return a Mattress to Big Lots If You Don’t Like It?
Fortunately, you can return a mattress to Big Lots if you don’t like it.
Whether you purchased a memory foam, hybrid, inner springs, or mattress in a box, you can return the mattress to Big Lots for a refund or an exchange as long as the mattress is still in good condition.
All you need to do is ensure that your return request is within 30 days from the date of purchase, and that the request meets all conditions of the store’s return policy.
It’s important to note that Big Lots reserves the right to research the original purchase and to decline or limit the refunds.
Additionally, Big Lots may charge a processing fee of 20% of the original purchase price.
If the return process is successful, you can request Big Lots to give you a refund or exchange the mattress for another one, depending on the mode of purchase.
How Does Returning a Mattress to Big Lots Work?
There are two ways to return mattresses at Big Lots: in-store returns or mail. To use either of these methods, you need to follow the steps listed below:
1. In-Store Purchases
For in-store returns, ensure that you visit a Big Lots store during working hours to request a return or an exchange.
Ensure that you return the mattress alongside the receipt, any paperwork, packaging, and accessories, if applicable. Once at the store, you can request a store associate to help you process the return request.
It’s important to note that Big Lots will expect proof of purchase and the reasons for the return request before processing the request.
Furthermore, the sales tax refund may change if you return the mattress to a different location from where you purchased it from.
The mattress should have the original packaging and be in a new-like condition for Big Lots to process the return request.
2. Online Purchases
You can return the mattress to Big Lots for online purchases by visiting the nearest Big Lots store or sending the return request via mail.
To start the return process, you will have to log in to your Big Lots account and go to the Order History section to locate the item you want to return.
Once you locate the mattress, click on the order number and click on the Return Item section available on the Order Details page.
Big Lots will generate a return slip and give you additional information for returning the mattress. You must ensure that the mattress is in the condition you received it in to increase the chances of a successful return.
However, it’s essential to note that Big Lots limits mail-in returns to refunds only and does not allow exchanges via mail. The refund is completed through the same payment method used during purchase.
Moreover, Big Lots will only cater for the shipping and handling cost of your mattress if the mattress you originally received was damaged.
Can You Return a Mattress to Big Lots Without a Receipt?
Fortunately, you can return a mattress to Big Lots without the original receipt.
Additionally, for in-store purchases, Big Lots can help you relocate lost receipts within 30 days from the date of purchase if a Big Rewards account or a credit card was used to complete the payments.
If you have proof of purchase and the receipt of the purchase cannot be found, Big Lots will refund you in the form of a merchandise credit (gift card) that is valid for in-store use only.
You can get a copy of the receipt for mail returns by logging into your account and retrieving order information from the “Order History.”
Click on the “Return Item” section and select the mattress you would like to return. Once you complete these steps, Big Lots will automatically generate the return documents and provide additional information on how to return the mattress.
Can You Return an Opened Mattress to Big Lots?
Unfortunately, you cannot return an opened mattress to Big Lots. All the mattresses must be in the original packaging and new condition when returning them to Big Lots. As a result, customers are advised to try new mattresses in the unopened plastic packaging.
Can I Return a Mattress to Big Lots After 30 Days?
Fortunately, you can return a mattress to Big Lots after 30 days, as long as the mattress is still in the condition you purchased it in.
Although the store offers a return period of 30 days, customers can return their mattresses as merchandise credit (gift card) that is only redeemable for in-store purchases.
Therefore, returns made after 30 days are not eligible for refunds and exchanges at Big Lots. Returns after 30 days also attract a processing fee of 20% of the item’s original price.
How Do I Track My Mattress Return to Big Lots?
For mail returns, you can track the return of your mattress through a link provided in your email or through Big Lots’ Order Status page.
Big Lots’ mattress return policy allows customers to return mattresses bought online and in-store and subsequently receive refunds or exchanges.
Ideally, Big Lots offers a return period of 30 days, although the return request can be made after 30 days, and the customer is given a gift card that is only redeemable on in-store purchases.