Ace Hardware is one of the largest hardware retailers in the United States, and sells a variety of tools, products and services to customers. As well as Ace Hardware brand tools, the company also stocks several of the best-known brands.
However, if you regularly purchase tools from Ace Hardware, you may be wondering if you can exchange Craftsman tools in-store or online. If you’d like to find out, keep reading!
Can You Exchange Craftsman Tools at Ace Hardware in 2024?
Ace Hardware can only exchange Craftsman tools that are in stock as part of the regular return policy. Ace Hardware is unable to accept the lifetime Craftsman warranty within stores, meaning you cannot exchange Craftsman tools at Ace Hardware stores or online. Therefore, to exchange Craftsman tools that are not in stock, you will need to visit Craftsman stores.
For more information on how to exchange Craftsman tools at Ace Hardware, including how you can do this in-store and online, how much it costs to exchange Craftsman tools and where else you can exchange them, then keep reading!
Does Ace Hardware Accept the Lifetime Craftsman Warranty?
It has been reported that Ace Hardware doesn’t accept the lifetime Craftsman warranty within stores, meaning you cannot exchange your Craftsman tools at Ace Hardware.
This is likely because Ace Hardware stores are individually owned due to their retail cooperative business structure and it would not be feasible to be able to offer exchanges on Craftsman tools.
Ace Hardware is only able to offer lifetime warranties on store-brand hand tools. The Ace Hardware full lifetime warranty states that if the Ace Brand Hand Tool does not fulfil your expectations, it can be returned for a free replacement.
How Do I Exchange Craftsman Tools at Ace Hardware?
Ace Hardware does not accept the Lifetime Craftsman warranty within their stores, meaning you cannot exchange Craftsman tools in their stores at any point within the tools lifetime.
If you wish to exchange Craftsman tools at Ace Hardware they would need to be faulty, or you would need to comply with the usual Ace Hardware return policy for tools.
To exchange Craftsman tools at Ace Hardware, you would need to return them to the store within 30 days of their original purchase date, unopened and still in the packaging, and have a valid proof of purchase.
How Much Does It Cost to Exchange Craftsman Tools at Ace Hardware?
It’s free to exchange Craftsman tools at Ace Hardware using the company return policy, which allows 30 days from the point of purchase to return or exchange tools if unopened and unused.
It’s also free to exchange Craftsman tools using the company’s lifetime warranty, but you can’t exchange Craftsman tools at Ace Hardware as part of this policy.
Where Can I Exchange Craftsman Tools Other than Ace Hardware?
As Ace Hardware doesn’t accept the lifetime Craftsman warranty, you’ll need to visit other retailers in order to exchange your Craftsman tools.
Craftsman stores across the United States are happy to honour the policy and exchange tools at any stage of their life without proof of purchase.
Alternatively, you can visit Sears to exchange your Craftsman tools, and use the location services offered on the company website to find your nearest store that can fulfil the Craftsman lifetime warranty.
As well, it’s been reported that Ace Hardware competitor Lowe’s is also able to offer exchanges on certain Craftsman tools.
Craftsman also allows you to find a retailer near you in order to help you exchange your tools online.
You can also contact the Craftsman customer service team on 888-331-4569 who can help you to exchange your Craftsman tools if you don’t have a physical retailer nearby.
To find out more about Ace Hardware, you can also see our posts on whether or not Ace Hardware rekey locks, if Ace Hardware repairs window screens, and if Home Depot sells Craftsman tools.
Conclusion
Ace Hardware is currently unable to honour the lifetime warranty that enables the company to exchange Craftsman tools within stores. However, you can exchange Craftsman tools at Ace Hardware using the regular return policy.
Ace Hardware is also only able to exchange Craftsman tools that are in stock. To exchange Craftsman tools using the lifetime warranty, you will need to visit other retailers than Ace Hardware, such as Craftsman stores and Sears.
I like to shop smaller local stores because of service, so why would I buy craftsman tools from ACE instead of Lowes? Since Lowes stands behind lifetime warranty and ACE does not.
Ace hardware does not stand behind Craftsman’s lifetime warranty. Not even sure why they are allowed to sell Craftsmen tools. Just made my last visit ever to Ace hardware. I now have to drive 30 miles to my nearest Lowes store. Thank you Ace and thank you Lowes.