Drones are becoming quite popular among people interested in taking stunning overhead photos and videos, and Costco has matched this demand by stocking a variety of drones such as various DJI models.
However, what if you’ve bought a drone from Costco and found it unsatisfactory? If you’re looking to learn about Costco’s drone return policy, here is everything I’ve discovered about it!
Costco Drone Return Policy
Costco allows members to return drones within 90 days of purchase or delivery. Customers can return drones to a nearby warehouse or ship them to Costco for free. Additionally, you can return drones to Costco without the receipt if you bring your membership card.
If you want to know more about how to return drones bought from Costco.com, whether you can return damaged drones, and much more, keep on reading!
Can I Return A Drone If I’m Not A Costco Member?
Unfortunately, Costco only allows its members to return items such as drones for a full refund or exchange.
So if you received your drone as a gift, your best option for a return would be to discuss this with the individual who was the original purchaser (and a Costco member).
Note that Costco does not provide gift receipts for purchases, and you cannot receive gift cards or store credit for your return.
Additionally, refunds from online orders are credited back to the payment card originally used.
How Do I Return A Drone To Costco?
You can return your drone by heading to any Costco warehouse with your item and the original receipt (if available) and requesting a return from the customer services desk.
Ideally, you should return your drone with all the original packaging and accessories (batteries, blades, cases, propellers, cables, etc.) to receive a full refund.
The warehouse manager will ultimately make the final decision on your return depending on the drone’s condition.
Can I Return Opened Drones To Costco?
Costco offers its customers a risk-free 100% satisfaction guarantee on all items, regardless of whether they have been opened or used.
So if you have all the packaging and accessories that came with your purchase (including blades, remote, case, and batteries) as well as the receipt, you will likely receive a full refund.
Can I Return A Drone To Costco Without The Receipt?
Although it is ideal to return with the receipt since it allows team members to quickly access the transaction information, you can bring in your membership card as an alternative as well.
So in case you do not have a receipt, a team member will look up your purchase history using your membership card and begin the refund from there.
Additionally, make sure you are returning the drone with all the packaging and accessories you received inside the box since Costco may not accept the return otherwise (especially without a receipt).
If your order was missing parts at the time of delivery, contact Costco customer support for more information and assistance.
Can I Return A Drone Bought On Costco.com?
As long as your return is within the 90-day window, follow these steps to conveniently return your drone bought via Costco.com:
- Log into your Costco account through the website
- Select Orders & Returns
- Choose the Return Items button next to the order you wish to return, and follow the prompts to complete your return or replacement request
- Print the return label or schedule a pick-up if you are eligible
- Attach the return label to the drone (with all packaging and accessories) and post it to the address given on the label
Note that Costco will refund the shipping and handling fees along with the cost of the drone, and will not charge you any return shipping costs.
Alternatively, you can also return your drone in person to a nearby Costco warehouse by bringing it to the customer service desk with all original packaging and accessories.
Can I Return A Damaged Drone To Costco?
Costco’s return policy does not explicitly state the condition in which drones must be returned to receive a full refund. However, it is recommended that you return your drone in working condition.
If the drone was damaged or faulty already when you received it (and before you used it), Costco will happily exchange it for another drone or offer you a full refund.
However, in all other cases, the warehouse manager will decide whether to return your drone and may in most cases offer you a replacement.
According to Costco’s return policy, you can return a drone (and other electronic items) within 90 days of purchase or delivery to receive an exchange or a full refund. You cannot return this item if you are not a Costco member.
However, if you received this as a gift, your best option is to discuss returning it with that individual. You may be able to return the drone without the receipt if you bring your membership card.