Dollar General is a popular store for household items, groceries, toiletries, gifts, toys, and more. The convenient locations make it the go-to store for many people.
However, there may be occasions when you need to file a complaint about your experience at a Dollar General store or online. If you need information about how to file Dollar General complaints, and what avenues are open to you to get your issue resolved, read on!
Dollar General Complaints In [currentyear]
Customers can make a complaint about Dollar General by phone at 1-877 -463-1553 or by filling out the online contact form in [currentyear]. You can also write to the branch or contact the Corporate Headquarters. If the issue is not resolved, you can record your complaint with the Better Business Bureau or post a review on sites like Yelp!
For more information on how to file a complaint at Dollar General, read on for all the details!
How Do I Make Dollar General Complaints?
If you have any complaints about shopping at Dollar General, whether it’s product availability or quality, returns, staff, store layout, safety or any other topic, you have a few options.
The Dollar General complaints handling process has a number of stages, though most problems can be resolved early and without too much trouble.
The best place to begin is by calling the Dollar General complaint number at 1-877-463-1553. If you don’t get a satisfactory response, you can ask to speak to a supervisor.
Most issues can be resolved by phone, but sometimes a more complicated matter needs follow-up.
In that case, you may need to fill out the online customer support contact form on the Dollar General website.
You will be assigned a case number, and a customer service representative will contact you by email within 2 days.
If your problem is not resolved, you can write a letter to the branch.
As a last resort (and this is not often needed), you can contact the Dollar General corporate headquarters with your problem.
What Is the Dollar General Complaints Phone Number?
For any complaints regarding Dollar General, you can call Customer Service at 1-800-678-9258.
You can also reach Customer Service by using the online form on the Dollar General website.
You can also contact Dollar General online and on social media:
What Are Some Common Types of Complaints at Dollar General?
Some of the common types of complaints from customers at Dollar General stores and online include the following:
- Returns
- Shipping
- Online Orders
- Payment
- DG AutoDeliver
- Online Account
- Privacy
In addition, some customer complaints may be related to the availability of products, the behavior of employees, the condition of stores or merchandise, etc.
Who Is the District Manager at Dollar General?
You can find a list of the top management at Dollar General online at the company website.
Several websites list the contact information for Dollar General management, including District Managers.
How Do I Get Ahold of Dollar General Corporate?
The best way to reach Dollar General headquarters is by phone at 1-615-855-4000.
How Do I Report a Dollar General Employee?
If you have any reason to file a complaint about a Dollar General employee, you can do so by mail, email, or make a phone call to Customer Service.
This is the contact information for Customer Service:
By Mail:
Corporate Office Headquarters.
Dollar General Corporation,
100 Mission Ridge,
Goodlettsville, TN 37072
By Email: custsvc@dollargeneral.com
Phone: 1-800-678-9258
Dollar General Complaints on External Sites
If you don’t get a satisfactory response to your complaint from Dollar General, you have one more option, which is to record a complaint on an external website.
You can file a complaint with the Better Business Bureau, giving all details about your problem.
This is a slow process, but most often you will get a reply and some effort at resolving the issue.
Another option you have is to leave a review of the store on popular review sites like Yelp!
This can be a very powerful customer advocacy tool because these reviews are seen by hundreds if not thousands of people.
Keep in mind that, because online reviews are so powerful, you must use them responsibly.
Some businesses will even respond directly to critical reviews to try and resolve the problem, and most will try to make changes to avoid similar problems in the future.
To learn more, you can also read our posts on Dollar General competitors, what is Dollar General, and Dollar General statistics & facts.
Conclusion
Like many other companies, Dollar General has several ways for customers to contact the company with complaints and problems.
You can reach Dollar General customer service by phone, or by using the online contact form.
You can also contact the district office or corporate headquarters if your problem is not resolved with customer service. With so many options, your concerns are sure to get a hearing.
Visited a dollar general today in Hagerstown Md, I go to this store often and it is awful. The place is always a mess, can’t get through the isles, the workers are in the back laughing and goofing off, they don’t want to wait on anyone . Just an awful store, today the lights were out and I couldn’t even see to shop. What a dump! I won’t be shopping there again .
The dollar general in marion nc on 226 is always a mess can’t shop for all the carts blocking everything I have gotten bad milk from them because I think they leave it out of cooler to long also they have been closed past 3 days sign on door say closed because of short staff don’t understand it they should have someone to open
This must be the normal way dollar general stores are run . It is Obvious that CEO and corporate are making too much money that they no longer care how their stores are maintained so maybe if I call the health department for one and then the fire marshal maybe they’ll carry a little more when they get fined it seems that it doesn’t matter what state do you go to I’m reading that the stores are all managed and dressed the same way this is awful as they repeatedly build new stores yetMaintaining or supervising or teaching the proper etiquette for store management maybe once they start shutting down and people stop going or they get sued for the boxes that are piled up fall on a customer then maybe someone I’ll pay attention.
Hello I’m not sure if I’m sending this to the right person…. But on several different occasion I have been charged the wrong price at the register then what was on the price tag on the shelf. I looked at the price and the numbers on the shelf and they matched up to my product but love to behold when I got it up to the front to cash out with it they charged me $5 more than what it was listed. And I told them of all those times and they refuse to do anything about it they just kept asking me if I wanted my money refunded.A don’t feel that it is right for them to do that and it seems like they’re making up their own prices….
Thank you
Very angry Customer,Connie Goforth. Date 02/03/2023
Store #12691
Went to dollar general store to pick up a few items not in the store near my home, and had to wait 5 min. for a cashier to come back from outside, and i understand their was a self service station. 2/28/23 store number #09118 i don’t think customer should have to wait for a cashier.
I think a lot of these complaints are due to Dollar General caring more about their profits than the customers and employees. Their profits are enough to pay employees a better wage, but they don’t. Keeping employees at low wages and part-time means having to pay less insurance etc. I don’t believe they are there for the people. They are using the customers and employees. As for being hard to get around the stores due to merchandise blocking aisles, the stores are on a supposed 7 day work flow, which tells the managers what and when they are supposed to do specific things. However, corporate and the Distribution Centers, who are also supposed to follow this, do not. This leads to trucks showing up early or late. Schedules at each store are done 2 weeks in advance bases off when trucks are supposed to show up. Managers are not allowed to refuse a truck without experiencing trouble of some kind from corporate, therefore, stores are slammed with late and early trucks back to back, with no employees to work the trucks because of the DCs screwups. People have lives and families, even DG employees. Corporate needs to straighten out the DCs and put more power and respect into their store employees. Hold the DCs responsible for screwing up deliveries and stop forcing that screw-up on the stores.
Well, I see that I am not alone when it comes to dissatisfied customers of Dollar General. The store at 3501 South Third Street in Memphis is usually clean, well stocked and a relatively helpful staff. Up until today, as an 80 yr. old handicapped, my major concern has been the total absence of shopping carts, and the managers’ response, “They steal them”. I have pictures of mostly elderly shoppers standing in line or leaving the store with arms full. However, today was the straw that broke the camel’s back when I asked an associate for the location of two items which I had been looking for quite a time. He simply looked at me with a snarl and began to walk away. I called him again, but he ignored me, and continued to the stock room. Time, approximately 2:55 P.M. CST.