Home Depot Lumber Return Policy (Unused Wood, Wrong Type, Receipt, Time Frame + More) 

Home Depot is the go-to store if you want to purchase lumber products such as shingles, fences, decks, plywood, framing lumber, pressure-treated lumber, and more.

However, what if you want to return a lumber product you purchased from Home Depot for a refund? Here is everything I’ve found out about Home Depot’s lumber return policy!

Home Depot Lumber Return Policy

Home Depot gives customers 90 days after purchase or delivery to return unused lumber to stores or organize a return via UPS mail. Home Depot customers must provide proof of purchase, such as a receipt or online invoice, to obtain a full refund when returning lumber.

If you want to learn more about whether you can return lumber without a receipt, what to do if you’ve already cut your lumber or bought the wrong type, and much more, keep reading!

Can I Return Unused Lumber To Home Depot?

If you have not used the wood you purchased from Home Depot, you can return it to the store for a full refund.

To return unused lumber at Home Depot, you must ensure it is in new condition, and the UPC (Universal Product Code) label is attached.

Additionally, you will also need your receipt or online invoice to prove your purchase at Home Depot.

Note that you can return any unused lumber to Home Depot.

Do I Need A Receipt To Return Lumber To Home Depot?

You should bring your receipt as proof of purchase when returning your lumber to Home Depot.

However, if you have lost your receipt, Home Depot workers may be able to locate your purchase within the system if you paid using a check, debit card, or credit card.

Along with that, if you paid for your lumber using a form of Home Depot credit such as the Consumer Credit Card, your purchase can be tracked via the account for your lumber return.

In case you cannot find the receipt for your lumber at Home Depot and it is in new condition, you will be issued store credit for the lowest price of the lumber you purchased.

How Long Do I Have To Return Lumber To Home Depot?

You have 90 days to return lumber to Home Depot after the date of purchase, as with many other products at Home Depot.

If you purchased your lumber with a Home Depot credit card, such as a Consumer Credit Card, you have a full year after the purchase date to return it as part of its credit perks.

Can I Cancel A Special Lumber Order At Home Depot?

Can I Cancel A Special Lumber Order At Home Depot?

If you have ordered a custom amount of lumber from Home Depot, it is possible to cancel your order.

You can cancel your special order at Home Depot up to 72 hours before the delivery day, in-store or online, with the option to cancel the entire order or parts of the order.

Note that there may be a 15% restocking fee for returning or canceling special orders of lumber.

Additionally, you must return your special order of lumber to the store of purchase or collection.

To cancel your special lumber order online, you can contact Customer Support via LiveChat or call 1-877-946-9843.

What Do I Do If My Lumber Is Damaged?

If you purchase or receive damaged lumber from Home Depot, you can rectify the issue within 30 days of purchase.

To do so, you can return the damaged lumber to the Customer Services Desk at your local Home Depot or call Customer Service on 1-800-430-3376.

Can I Return Cut Lumber To Home Depot?

According to Home Depot’s return policy, returning cut lumber to Home Depot stores is not possible.

However, some online shoppers have reported that some Home Depot stores will accept cut lumber returns for certain woods if they are in usable condition.

Ultimately, it is at the discretion of Home Depot managers whether or not to accept cut lumber returns.

How Do I Return My Lumber To Home Depot?

You can return your lumber directly to a Home Depot store or have it collected via UPS.

To return your lumber to a Home Depot store, you will need to bring the lumber, the receipt, and a form of valid government-issued photo ID.

A store associate will complete your lumber return at the Home Depot Customer Service Counter.

If you ordered your lumber from Home Depot online, you could also contact Home Depot Customer Services online (at 1-800-430-3376) to arrange a collection or mailed return.

Home Depot will issue you a return label (if it is eligible for collection) so you can take your lumber to your nearest UPS Access Point Location.

How Will I Receive My Refund For My Home Depot Lumber?

Home Depot will issue your refund for your lumber via the method of original payment.

For example, if you purchased your lumber with cash, then Home Depot will refund you with cash.

Similarly, funds are only returnable to the credit or debit cards (Visa, MasterCard, American Express, or Discover) you used at purchase.

If you have forgotten the card you used initially, you may obtain store credit or return it another time.

Home Depot will refund you with store credit for purchases made with a gift card or store credit.

Additionally, if the total of your lumber return exceeds $1000, your refund will come as a check from the Home Depot Corporate office.

Keep in mind that it may take up to 10 business days for you to receive this return for your Home Depot lumber.

If you want to know more about shopping at Home Depot, you can also read our related posts on where Home Depot gets its lumber from, and if Home Depot cuts plywood and gives free flooring samples.


Home Depot sells a wide range of lumber in its stores and online and offers a generous return policy to keep customers happy.

To return lumber to Home Depot, you must have the lumber in an unused condition, the receipt, and a form of ID, within 90 days of purchase.

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Marques Thomas

Marques Thomas graduated with a MBA in 2011. Since then, Marques has worked in the retail and consumer service industry as a manager, advisor, and marketer. Marques is also the head writer and founder of QuerySprout.com.

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