How To Cancel Autoship On Chewy? (Step-By-Step + Other FAQs)

Chewy launched its Autoship service to make it easier to get supplies you frequently need, like pet food and medicine delivered regularly and automatically to you.

If you set up the service but now need to cancel it, I’ve got the complete guide on how to do it as well as the answers to related questions you might have in this article!

How To Cancel Autoship On Chewy In 2024

You can cancel Autoship on Chewy whenever you want using the inbuilt manager as of 2024. Autoship Manager is easily accessible from your Chewy account, and it lets you track, change or cancel your Autoship order. Also, you can cancel Chewy Autoship by contacting customer support through the phone or email and requesting they do it for you.

Find out everything you need to know about canceling Autoship on Chewy, including a detailed guide on how to do it, what happens after, and more below!

Can I Cancel Chewy Autoship At Any Time?

As stated above, you can cancel Autoship on Chewy at any time through your account or by contacting customer support to help you out.

With that, to cancel Autoship on Chewy using the first method, follow these steps:

  • Log in to your Chewy account
  • Find the “Manage Autoship” button and click on it
  • Locate the Autoship plan you want to cancel and select it
  • Click on “Cancel this Autoship” at the bottom of the page

Also, this method allows you to cancel multiple Autoship plans if you’d set up more than one. But, you will need to select them one by one and follow the procedure outlined above.

However, if you can’t or don’t want to use this method, you can cancel Autoship on Chewy by contacting the customer support team at 1-800-672-4399 or email at

That said, Chewy’s customer support is available 24/7, so you can reach an employee and ask them to do it for you.

Remember, you will need to provide your account information but do not give out your password.

According to Chewy customers, it’s best to do it yourself via the Autoship Manager first and only go through customer support if that doesn’t work.

Essentially, if you call customer support, they’re likely to walk you through this process anyway.

How To Change Autoship On Chewy

How To Change Autoship On Chewy

You can change your Autoship on Chewy to add or remove items or change the delivery schedule/dates. To add a new item to your Autoship, follow these steps:

  • Log in to your Chewy account
  • Find the item’s product page on the site
  • Click on “Add to Autoship” if it’s available for repeat delivery; otherwise, click on “Ship once with next Autoship”
  • If you have more than one Autoship plan set up, select the one you want to add to

On the other hand, to remove an item from Chewy Autoship, follow these steps:

  • Log in to your Chewy account
  • Click on “Manage Autoship”
  • Select the Autoship plan you want to modify
  • Find the product you want to get rid of and click on “Remove”
  • Confirm the action

Finally, to change your Chewy Autoship schedule in different ways via the Autoship manager, do the following:

  • Delay your next order by clicking “Skip Shipment.”
  • Get your shipment early by clicking on “Order Now.”
  • Change the order frequency by navigating to the “Frequency” section, then clicking on “Change” and setting up the new schedule.
  • Change the delivery dates by navigating to the “Next Order” section and then clicking on “Change.”

Also, changing the frequency of your Autoship orders on Chewy will not affect your next shipment.

Moreover, changing the delivery dates on your Chewy Autoship orders does not affect the frequency.

Finally, Chewy allows you to change the Autoship dates up to 48 hours before the next scheduled delivery.

Is It Easy To Cancel Chewy Autoship?

Based on the procedures I’ve outlined in this article so far, I’d say it’s easy to cancel Chewy Autoship.

With that, everything you need to do is located in a dedicated menu that’s easy to access, and you don’t need to go through anyone at the company to do it.

What Happens If You Cancel Autoship On Chewy?

If you cancel Autoship on Chewy, you will no longer get items delivered to you on a schedule unless you set it up again.

For example, if you cancel your Autoship 48 hours or more before your next shipment, it will also be canceled. Otherwise, it will ship as usual, and your deliveries will stop after that.

To learn more, you can also read our posts on what is Chewy, what is Chewy Autoship, and Chewy vs PetSmart.


You can cancel Autoship on Chewy by using the “Manage Autoship” section available when logging in to your account.

Also, you can contact Chewy customer service via phone or email and ask them to cancel it for you.

Moreover, when you cancel your Chewy Autoship 48 or more hours before the next shipment, it will also be canceled.

Finally, you can change your Autoship on Chewy, including adding and removing items from your order or changing the delivery dates and frequency.

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Marques Thomas

Marques Thomas graduated with a MBA in 2011. Since then, Marques has worked in the retail and consumer service industry as a manager, advisor, and marketer. Marques is also the head writer and founder of

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