IKEA Pillow & Duvet Return Policy (Used, No Receipt + More)

Buying bedding items such as pillows and duvets is always a difficult task because every person has unique preferences when it comes to comfort and support.

So if you bought a pillow or duvet on your recent visit to IKEA and found it unsatisfactory, you may be wondering about IKEA’s return policy for pillows & duvets. Here is everything I’ve found out about it!

IKEA Pillow & Duvet Return Policy

IKEA will return unopened and unused pillows and duvets within 365 days after purchase at any store. You will need to show a receipt as proof of purchase and the money will be refunded to the same method that was used for the original payment.

If you want to find out more about returning pillows and duvets to IKEA without a receipt, whether you can return used bedding items, and much more, keep on reading!

How Can You Return Pillows Or Duvets To IKEA?

You can return pillows, cushions, duvets, and other bedding items to any IKEA store by going through the Exchanges & Returns entrance and requesting an employee to process your return.

Note that you must bring the items in unopened and unused condition inside the original packaging and you should also bring the original receipt and a valid government-issued photo ID.

Alternatively, you can also utilize IKEA’s pick-up services which are available in limited locations only by contacting 888-888-4532 and describing your item and address.

You may need to pay a fee for using the pick-up services to return your pillows and duvets to IKEA.

IKEA will make the refund through the same mode of payment you used at the time of purchase, so make sure to bring along the debit or credit card you used.

Can You Return Pillows Or Duvets To IKEA Without A Receipt?

It is highly recommended that you bring your receipt when making any return to IKEA. However, if this is not possible, IKEA can help you find an alternative proof of purchase.

For example, if you purchased the pillows or duvets using a credit or debit card, IKEA staff may be able to run your card through their system to find the transaction and authenticate your purchase.

Alternatively, purchases made online or with a gift card can use the specific numbers granted to those transactions. So for online purchases, you can use the order number to verify your purchase.

Other than that, IKEA has been known to accept bank statements as proof of purchase as well.

In any case, you must return the item within 365 days after purchase and remember to bring along a valid government-issued photo ID for verification purposes.

Can You Return Used Pillows Or Duvets To IKEA?

Unfortunately, you cannot return any used bedding items to IKEA due to hygiene reasons. IKEA has stated online that any returned items must be in a “re-sellable” condition.

Note that if you found a defect upon opening the packaging but have not physically slept on the bedding, you may be eligible for a refund.

However, this will be down to the discretion of the IKEA store manager or returns staff, and you must bring opened items to IKEA for returns within 180 days after the purchase.

Can You Return Duvet Or Pillow Covers To IKEA?

Can You Return Bedding To IKEA?

You can return duvet and pillow covers to IKEA but these must be unused and unopened.

Additionally, you will also have to provide proof of purchase in the form of a receipt or the order number (if purchased online).

Note that the cover must be in its original packaging unless you have opened it and noticed an issue (faulty or not as advertised), and you must return it within 365 days of purchase.

Can You Return Bedding Items To A Different IKEA Store?

IKEA allows customers to make returns at any IKEA location regardless of which IKEA store the bedding item was originally purchased from.

In order to do this, you will need to have proof of purchase and be within the 365-day returns window.

What Is IKEA’s Return Policy For Mattresses?

IKEA allows you up to 90 days to trial a new mattress to make sure it is the right fit. If it isn’t, you can return the mattress and exchange it for a new one until you are satisfied.

Once you have finalized and purchased a mattress, you will have a free 25-year guarantee on your mattress.

If you are looking to learn more about shopping at IKEA, you can see our related posts on IKEA mattress return policy, IKEA sofa return policyIKEA bed weight limits and IKEA return policy for damaged furniture.


IKEA accepts returns and exchanges for unused and unopened pillows and duvets, unless faulty, within 365 days. You will need to show proof of purchase, whether this is a receipt or a bank transaction screenshot. Ultimately, whether your item is accepted for a refund is down to the IKEA staff and this may vary slightly from store to store.

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Marques Thomas

Marques Thomas graduated with a MBA in 2011. Since then, Marques has worked in the retail and consumer service industry as a manager, advisor, and marketer. Marques is also the head writer and founder of QuerySprout.com.

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