IKEA Mattress Return Policy (Used, No Receipt, Damaged + More)

IKEA is a chain of retail stores that prides itself on being able to offer a wide variety of products that can cater to just about every possible domestic need.

However, you may be wondering if IKEA has a mattress return policy, and what it covers. Here is everything I have managed to find out!

IKEA Mattress Return Policy

IKEA allows customers to return used and open package mattresses within 90 days (or 365 days if unopened) if it was the wrong choice or unsatisfactory for store credit only. The returned mattress must not be marked, dirty, or damaged, and a receipt should be provided for a full store credit.

To learn more about how to return a mattress to IKEA, the warranty, and more, keep on reading!

How To Return a Mattress To IKEA?

While returning items such as pots or a lamp to IKEA is straightforward, returning a larger item like a mattress can become quite difficult (due to the item’s size).

Typically, IKEA mattresses come compressed and rolled up in a box. However, after unpacking the mattress, it becomes more cumbersome to return an unpackaged mattress.

According to our research, IKEA is able to return mattresses in-store and via a furniture pickup service (this can cost around $50-$200 depending on your location).

Additionally, some IKEA stores require you to return the mattress in the original mattress bag or a mattress bag for hygiene reasons.

However, this only seems to be the case for a handful of locations.

What Is The Warranty On IKEA Mattresses?

What Is The Warranty On IKEA Mattresses?

IKEA has a warranty on most products bought in-store, and this also covers mattresses.

IKEA mattresses in particular have a 25-year guarantee which covers defects in the material and workmanship of mattresses.

There are a small few IKEA mattress products that are not covered by the 25-year guarantee. These include all Mattress pads, Jömna mattresses, sofa bed mattresses, and children’s mattresses.

This warranty also does not cover misuse or intentional damage done on the part of the customer.

Can I Return My Mattress To IKEA Without A Receipt?

Generally, it is best to keep a record of receipts for large products, especially mattresses, as you may need to return them.

However, if you don’t have a receipt, your original purchase can be verified by matching your credit or debit card to the original purchase, which should be in IKEA’s database.

Additionally, since IKEA products are not sold anywhere else, it is often easy to return IKEA products. The only issue is to show that the purchase was made within the 90-365 day period.

If you want your mattress return to be accepted, then you should aim to bring the product back in its original condition, with all of its original packagings.

Additionally, IKEA may only allow three receipt less returns within a set period.

How Long Would An IKEA Mattress Refund Take?

If you were to return your mattress to an IKEA store, you may be offered either the chance to exchange it for a similar product or be offered a full refund.

If you decide to take the refund, you can expect it to take at least 10 days for the full amount to land back into the bank account you paid with.

Your refund may arrive earlier, but this is not always the case.

How Long Does An IKEA Mattress Last?

How Long Does An IKEA Mattress Last?

IKEA mattresses, despite having largely affordable prices, are high-quality goods that are covered by IKEA with a 25-year guarantee.

However, as with any mattress, they can become less comfortable with age.

IKEA themselves recommends that you change your mattress every 8 to 10 years, in order to maintain proper hygiene.

Your IKEA mattress can last a very long time, depending on how well you take care of it.

If you treat your mattress with more care, then it stands a better chance of lasting you longer than the expected 10 years.

To learn more about how sturdy IKEA products are, you can see our guides on how long IKEA furniture lasts.

To learn more, also see my posts on what the 1,000 code means in Walmart, why IKEA is so loved, and IKEAs competitive advantages.


IKEA has a largely generous mattress returns policy, allowing customers up to 90 days to make a decision on whether a mattress is right for them.

Customers only need to ensure that the mattresses are returned as close to their original condition, and with valid proof of purchase.

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Marques Thomas

Marques Thomas graduated with a MBA in 2011. Since then, Marques has worked in the retail and consumer service industry as a manager, advisor, and marketer. Marques is also the head writer and founder of QuerySprout.com.

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