Kohl’s has a large selection of high-end jewelry at both its physical and online stores, including a range of necklaces, earrings, engagement rings, bracelets, and much more.
However, what if you’re not satisfied with a jewelry item you bought from Kohl’s and want to return it? I’ve done the research, so here is everything I’ve found out about Kohl’s jewelry return policy!
Kohl’s Jewelry Return Policy In 2021
Kohl’s allows customers 180 days to return or exchange any rings, necklaces, bracelets, and other jewelry they’ve purchased, as of 2021. Customers don’t need to provide a receipt and are allowed to return jewelry that has been lightly worn. Returns can be made both in-store and via mail.
If you want to learn more about the type of jewelry returns you can make at Kohl’s, the policy on exchanging jewelry items, and how to make returns via mail, keep on reading!
Can I Return Kohl’s Jewelry Without The Box?
Although Kohl’s prefers that its merchandise be returned in the original packaging, it will normally accept jewelry returns without it as long as the jewelry isn’t terribly used or damaged.
However, bear in mind that Kohl’s employees do retain the right to reject a return without the original packaging.
To avoid any inconvenience, it is wise to make sure you keep all packaging until you are sure you won’t be returning the item to Kohl’s.
Can I Return Jewelry To Kohl’s Without The Receipt?
You can still return jewelry to Kohl’s if you have lost the original receipt.
If you used a third-party credit/debit card or one of Kohl’s cards, you should bring the same card you used at the time of purchase when you make the return.
A Kohl’s employee may be able to track your transaction using this card and offer you a full refund or replacement.
However, if Kohl’s is unable to track your purchase, you may be issued a merchandise card that can be used in-store to buy any other item.
Can I Return Worn Kohl’s Jewelry?
Kohl’s allows jewelry that has been slightly used/worn to be returned. However, if the piece of jewelry appears to be overly damaged, Kohl’s has the right to reject the return.
Note that the level of wear to a piece of jewelry that would deem it ineligible for a return will vary across stores since Kohl’s employees will use their own discretion in this matter.
Can I Return Wedding Rings To Kohl’s?
Kohl’s does not put a value limit on returns, and so allows all of its rings and other jewelry to be returned regardless of the cost.
This includes rings that were resized by Kohl’s to fit your specifications, as well as rings that were ordered through Kohls.com.
Can I Return Necklaces To Kohl’s?
Just like its policy with rings, Kohl’s will allow customers to return all necklaces and other pieces of jewelry for a full refund.
So as long as you meet the 180-day returns window and the jewelry isn’t too visibly damaged, Kohl’s will happily process the return.
Can I Exchange A Ring From Kohl’s If It’s The Wrong Size?
Kohl’s will allow its customers to make an exchange on a custom ring if it ends up being the wrong size.
To make the exchange, you have to choose a ring that holds the same value as the original one you purchased.
Note that Kohl’s stores only sell size 7 rings for women, so if you need a different size, you will have to order the replacement ring online.
Other than that, if you need the replacement ring to be resized, Kohl’s will send it off to a professional to be resized without the added extra cost.
Can I Return Jewelry Ordered Online To Kohl’s?
If you ordered your jewelry from Kohls.com, Kohl’s will still be able to process the return for you in-store.
To get a full refund, you’ll have to provide a copy of the invoice from the original purchase.
This can be found in your Order History on Kohls.com, which Kohl’s prefers you to provide in printed form. Once you’ve handed this over, Kohl’s will be able to process the return with no issues.
Can I Return Jewelry From Kohls.com By Mail?
If you’d like to return jewelry from Kohls.com by mail, there’s an easy process for you to follow.
However, keep in mind that Kohl’s requires a stricter quality check for jewelry returned by mail. If you’ve made your decision, follow these steps to mail your jewelry to Kohl’s for a return:
- Log into your shoppers account on Kohls.com and print out the Order Invoice.
- Print out the Kohl’s Return Form and fill it out.
- Carefully place all the jewelry items in a box, with the return form and invoice included.
- Ensure all tags are also included, and that the jewelry you’re returning hasn’t been noticeably used or damaged.
- Using the address on the Return Form, ship the package back.
The refund will be processed in 7-10 days after the jewelry has been received and inspected by Kohl’s. Also, note that Kohl’s will not include shipping costs in the refund.
Now that you know about the jewelry return policy at Kohl’s, you may also see our related posts on the Kohl’s clothing return policy, the Kohl’s shoe return policy, and the Kohl’s return policy without a receipt.
Conclusion: Kohl’s Jewelry Return Policy
Under Kohl’s jewelry return policy, customers have 180 days to make a return or exchange on any jewelry items purchased, including custom-sized wedding rings. If customers need to exchange a custom-sized ring, they may have to order the replacement ring online.
Rings and necklaces ordered online can be returned either in-store or by mail. Kohl’s requires a higher quality check for jewelry returned by mail.