Kohl’s Shoe Return Policy (Worn Shoes, No Box + More)

Kohl’s is known for selling high-quality shoes at its physical and online stores from top brands such as Nike, Adidas, Skechers, Converse, Clarks, and many more.

But what if the shoes you purchased from Kohl’s do not suit you well? Can you return them to Kohl’s for a refund? Here is everything I’ve found out through my research about Kohl’s shoe return policy!

Kohl’s Shoe Return Policy

Kohl’s shoe return policy allows customers to return slightly worn shoes, boots, high heels, slippers, sneakers, and other footwear within 180 days of purchase. When returning shoes to Kohl’s, customers should bring the shoebox and receipt for a full refund, store credit, or exchange.

If you want to learn more about returning shoes to Kohl’s without a receipt, whether you can return shoes without the box, and much more, keep on reading!

Can You Return Worn Shoes To Kohl’s?

Kohl’s aims to make its return policy as convenient as possible, and so has no issues with the return of slightly used and moderately worn shoes.

However, keep in mind that Kohl’s retains the right to refuse a return if the shoes you’re bringing in look heavily used.

Torn materials, frayed shoelaces, damaged soles, and so on are all valid reasons for Kohl’s to refuse a return.

Can You Return Shoes To Kohl’s Without A Receipt?

Kohl’s does not require any of its in-store merchandise, including shoes, to have a receipt at the time of return.

The store associate helping with your return is authorized to look up your purchase history, and as long as you’ve made the purchase within 180 days, they can process the return.

However, if your transaction cannot be found in Kohl’s database, they will still refund you, but you’ll only receive store credit instead of a refund.

Does Kohl’s Have A Time Limit On Shoe Returns?

Kohl’s requires all of its store merchandise (excluding electronics) to be returned within 180 days of the original purchase date.

If you’re looking to return a pair of shoes to Kohl’s, make sure you haven’t waited too long since Kohl’s will not return them once 180 days have passed since you bought them.

Can You Return All Shoe Brands To Kohl’s?

Can I Return All Shoe Brands To Kohls?

Kohl’s carries many shoes from top brands such as Nike, Adidas, Under Armour, and Skechers.

Fortunately, it does not put a value limit on returns and so you will be glad to return any shoe brand purchased regardless of its final sale price.

Can You Return Shoes To Kohl’s Without The Box?

Although Kohl’s prefers that shoes be returned in their original packaging, it will usually allow a return to be made without the original shoebox as long as the shoes are not worn excessively.

Note that Kohl’s has the right to refuse to process a return without a box, so if you are purchasing shoes from Kohl’s, make sure to save the box in case a return is required.

Can You Return Shoes To Kohl’s Ordered Online?

If you ordered a pair of shoes from Kohl’s online, you could still make a return by either bringing the shoes into the store or mailing them yourself.

For in-store returns, keep in mind that Kohl’s will not cover the shipping costs for you.

Alternatively, if you choose to make a return by mail, you will have to face stricter rules for the quality of merchandise.

Follow these steps to successfully return a pair of shoes to Kohl’s via mail:

  • Log into your Kohl’s shopping account, and print out your Order Invoice containing the shoes purchased.
  • Print out Kohl’s Return Form and fill it out.
  • Carefully package the shoes in appropriate packaging, and include your invoice and return form in the box. Ensure that all tags from your shoes are inside the box and that your shoes have not been used or worn.
  • Use the address on the Kohl’s Return Form to ship your product.

Note that refunds will be processed within 7-10 days of shipping, and Kohl’s will not include shipping costs in your refund.

Additionally, Kohl’s will not take back shoes that have been used or worn if they are being returned by mail.

To learn more about the policies at Kohl’s, you can see our related posts on the Kohl’s clothing return policy, if Kohl’s price matches Amazon, and if Kohl’s resizes rings.


Kohl’s shoe return policy is quite lenient for in-store returns. If your shoes are slightly worn or you don’t have a receipt, Kohl’s will still be happy to process the return for you. You must return the shoes within 180 days in order to be refunded.

If you have used the shoes, ensure that they haven’t been used exceedingly (broken eyelets, frayed shoelaces, etc., are contenders for rejected returns). Also, if you are choosing to make a mail return for shoes purchased online, the shoes must be in unused condition.

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Marques Thomas

Marques Thomas graduated with a MBA in 2011. Since then, Marques has worked in the retail and consumer service industry as a manager, advisor, and marketer. Marques is also the head writer and founder of QuerySprout.com.

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