Kohl’s Return Policy Without Receipt (Full Guide)

Most major retail stores require customers to bring the original receipt to prove their purchase when making a return. However, receipts tend to get lost, especially if you purchased the item some time ago.

So if you’re a Kohl’s customer and have lost the receipt of a product you want to return, you may be wondering – what is Kohl’s policy for returns made without the receipt? Here is what I’ve found out!

Kohl’s Return Policy Without A Receipt

Kohl’s does not require customers to have a receipt when returning most of their merchandise (except for electronics and watches), in accordance with its hassle-free return policy. If customers cannot provide proof of purchase, Kohl’s will process the return by placing the refund on store credit.

If you want to learn more about how to exchange items without a receipt at Kohl’s, which items cannot be returned to Kohl’s without a receipt, and much more, keep on reading!

Can I Exchange Clothing At Kohl’s Without A Receipt?

Due to its hassle-free return policy, Kohl’s will allow exchanges to be made without a receipt as long as it can access the order history of the clothing, jewelry, or other item purchased.

However, if Kohl’s is unable to track the original purchase, it may reject the exchange and refund customers through store credit instead.

Note that Kohl’s may ask for a valid government-issued photo ID to process the refund, so customers should make sure to have one on hand.

Can I Return Clothing To Kohl’s Via Mail Without A Receipt?

Kohl’s requires items being returned through the mail to contain an order invoice to verify the order history.

Additionally, Kohl’s only allows mail returns for products purchased online at Kohls.com.

So if a customer wants to make a return for clothing, shoes, or jewelry items purchased at a physical store location, they must visit a nearby Kohl’s store to do so.

Will Kohl’s Fully Refund Me With Merchandise Credit?

If a Kohl’s customer is given a refund in the form of store credit, Kohl’s will base the credit on the lowest sale price of the item being returned within the last 13 weeks.

So if you paid a higher price than the lowest sale price in the last 13 weeks, you would not receive the full refund if you returned the product without a receipt.

Because of this, Kohl’s customers are urged to either keep their receipts or pay for clothes with a credit/debit card to be able to access the order history without the receipt.

Can I Return Electronics To Kohl’s Without A Receipt?

Can I Return Electronics To Kohl’s Without A Receipt?

Kohl’s requires customers to bring a receipt to process a return for all premium electronics.

Along with that, Kohl’s only allows a 30-day window to return electronics, which must be in the original packaging to be accepted for a refund.

Do I Need A Gift Receipt To Return Gifts To Kohl’s?

If a customer is returning an item they received as a gift to Kohl’s, they do not need the gift receipt to process the return.

Instead, Kohl’s will place the refund on store credit which can be used to purchase anything else available in the store.

Note that this is regardless of whether the gift was purchased in-store or online.

Other than that, gifts can also be returned by mail as long as the customer has a receipt, but Kohl’s does not cover shipping or packaging costs for mailed-in returns.

Can I Make A Non-Receipt Return At Kohl’s During The Holidays?

Kohl’s Special Holiday Return Policy states that all returns must either have a receipt or a valid method of account lookup.

Along with this, the clothing, jewelry, shoes, or other items being returned must also be in the original packaging.

If these conditions are not met, Kohl’s will not accept the return during the holiday season.

Which Kohl’s Products Do Not Qualify For Non-Receipt Returns?

In addition to electronics, watches are also among the products that cannot be returned or exchanged at Kohl’s without a receipt.

These must be returned within 30 days of the original purchase and in the original packaging.

As with other items, Kohl’s can look up a customer’s purchase history to process the return if they do not have the receipt.

Unfortunately, if the order history is unavailable, Kohl’s will not be able to process the refund or offer store credit.

To learn more, you might also be interested in reading up on Kohl’s clothing return policy, Kohl’s shoe return policy, and whether or not Kohl’s price matches.


Kohl’s allows its customers to return clothes, jewelry, shoes, and other merchandise without a receipt, as long as it can access the order history through its database. If the order history can’t be accessed, Kohl’s will refund the purchase through store credit.

Premium electronics, watches, and other select merchandise cannot be returned without a receipt or valid store look-up. Due to this, customers are urged to make purchases with a debit or credit card so that Kohl’s can process the return hassle-free.

Photo of author

Marques Thomas

Marques Thomas graduated with a MBA in 2011. Since then, Marques has worked in the retail and consumer service industry as a manager, advisor, and marketer. Marques is also the head writer and founder of QuerySprout.com.

Leave a Comment