PetSmart Curbside Pickup (What Is It, How It Works + Other FAQs)

As part of the initiatives to improve customer service, PetSmart has expanded its contactless shopping options to accommodate the curbside pickup option.

However, since the service is a new feature, some customers are unfamiliar with it. I have conducted in-depth research on PetSmart curbside pickup, and here’s all you need to know!

What Is PetSmart Curbside Pickup In 2024?

PetSmart curbside pickup is one of PetSmart’s contactless shopping options in 2024. It allows customers to order items online at a conveniently located PetSmart store and request to pick the items at the store. Once there, you can further request an associate to bring the order to your vehicle in the parking lot.

If you want to know more about PetSmart curbside pickup, how it works, how to order, cancel an order, and much more, keep reading!

How Does PetSmart Curbside Pickup Work?

To use PetSmart curbside pickup, you have to order pet supplies online through PetSmart’s website or app, and request to pick the supplies at the store.

Here’s a detailed procedure on how to use the PetSmart curbside pickup:

  • Order the pet supplies online through PetSmart’s website and select in-store pickup.
  • For first-time users, you will be requested to select the store from which you will pick the supplies.
  • Drive to your local PetSmart store when you receive the “Ready for Pick Up” email.
  • Call the store parking lot, and select option 3 from the menu on arrival at the store parking lot. If you’re using an app, you can log in and tap “I’m here.”
  • Provide your name and your car’s make, model, and color to the associate.
  • Once you complete the details, an associate will bring your order out to you promptly and ask for a valid government-issued ID.
  • Open your door or the trunk of your car for order delivery.

It’s important to note that PetSmart curbside pickup is only available until 7 pm daily in selected PetSmart stores.

Similarly, some items at PetSmart are not eligible for curbside pickup.

What Is the Difference Between PetSmart Curbside Pickup and PetSmart In-Store Pickup?

Customers can place an order online from the comfort of their homes for both PetSmart curbside pickup and PetSmart in-store pickup.

However, the customer does not leave the car for the curbside pickup, whereas with in-store pickup, the customer has to enter the store to receive the order.

How Do I Use My PetSmart App for Curbside Pick Up?

You can use PetSmart’s Mobile app for curbside pickup by ordering through the app and requesting in-store pickup.

Once you get to the store’s parking lot, you can request a curbside pickup by sending the “I’m here” notification through the app.

How Do I Cancel My PetSmart Curbside Pickup?

To cancel your PetSmart curbside pickup, you have to contact PetSmart Customer Care agents through the website, app, or call them via 1-888-839-9638.

However, it’s important to note that PetSmart may be unable to change or cancel an order once it’s being processed.

Why Was My PetSmart Curbside Pick up Order Cancelled?

Why Was My PetSmart Curbside Pick up Order Cancelled?

On rare occasions, PetSmart might need to cancel all or a part of your curbside pickup order based on any of the following reasons:

  • The ordered products are unavailable.
  • PetSmart has had some difficulties in processing the payment information.
  • Existence of a duplicate order from your account.

However, if PetSmart cancels your curbside pickup order, you will receive an email notification of the actions taken.

Furthermore, PetSmart will not charge you for canceled items or orders.

How Will I Know When to Get My PetSmart Curbside Pickup Order?

Once your PetSmart curbside order is ready for pick up at the store, you will receive an email letting you know that it’s time to pick up your ordered items.

Generally, PetSmart sends you three emails for curbside pickup. Here are the emails you should expect once you make your order:

  • The first email confirms your order, and lets you know that the order has been placed.
  • The second email informs you when the order is ready for pickup.
  • The third email, usually the final, confirms that you have picked your order.

When you visit the store to pick up your order, you will have to show the second email alongside your ID.

How Long Will My Order Be Available for PetSmart Curbside Pickup?

Your PetSmart curbside pickup order will be available for 3 days, after which the items will be returned to the shelf and the refund processed.

The refunds to these orders are made on the original form of payment, and may take 3-5 business days to reflect.

How Can I Return My PetSmart Curbside Pickup Order?

If you’re dissatisfied with your PetSmart curbside pickup order, you can return the item(s) to the PetSmart store, as long as you abide by the terms and conditions of the Return Policy.

PetSmart’s Return Policy dictates that items returned to the store should be returned within 60 days from the day of purchase, and must be accompanied by valid receipts.

Suppose your return request abides by the company’s return policy.

In that case, your curbside pickup order may be eligible for a refund of the purchase through cash, or exchange in the original form of tender.

However, it’s essential to note that prescription medication products at PetSmart are not eligible for returns. 

Can Someone Pick My PetSmart Curbside Order for Me?

Fortunately, you can let someone else pick your PetSmart curbside order for you.

In this case, you will have to inform PetSmart of the arrangement, and provide the details of the person picking the order.

PetSmart will need the name of the person, their email address, and their phone number.

What If My Local Store Doesn’t Have the Items I Want for PetSmart Curbside Pickup?

If you find an item eligible for pick up, but it’s not available at your local store, you can try changing the store to see if the item is at another nearby location.

If this process is not successful, you can opt to order the item online and have it shipped to you.

Can I Use Coupons for PetSmart Curbside Pickup?

Unfortunately, PetSmart doesn’t accept coupons for a curbside pickup order at the moment. However, valid Treat points and site promotion codes may be used for eligible orders.

To learn more, you can also read our posts on how much do cats cost at PetSmart, how much do hamsters cost at PetSmart, curbside pickup statistics, and does PetSmart accepts Care Credit.


PetSmart curbside pickup orders involve ordering online on PetSmart’s app or website and clicking the pickup option.

However, instead of entering the store, customers request associates to bring their orders to them in the parking lot.

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Marques Thomas

Marques Thomas graduated with a MBA in 2011. Since then, Marques has worked in the retail and consumer service industry as a manager, advisor, and marketer. Marques is also the head writer and founder of

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