PetSmart Dog Food Return Policy (Opened, No Receipt, Dog Doesn’t Like It + More)

PetSmart offers a wide array of products and services for pets and pet owners alike. With low prices and great choices, PetSmart is the perfect place to stock up on all your animal essentials.

However, if you purchase the wrong kind of dog food or your canine companion sticks his nose up at it, you might wonder what is PetSmart’s dog food return policy like. I did some digging, and here is what I found.

PetSmart Dog Food Return Policy

The PetSmart dog food return policy allows customers to return wet and dry dog food for a full refund or exchange. Returns of dog food must be made within 60 days if unused or 14 days if the packaging has been opened. If no receipt is provided, customers may receive a store credit.

For more information on PetSmart’s dog food return policy, how many days you have, what can be returned, and more, keep reading!

What Is PetSmart’s Dog Food Return Policy?

PetSmart operates under a no-hassle return policy—generally speaking, if the customer is dissatisfied, PetSmart will refund or exchange the product without causing a fuss.

This also applies to specific items like dog food (including canned dog food, dog treats, dry food, etc.). There are many reasons for a pet food return, and PetSmart works to accommodate all types of reasonable returns.

How Long Do You Have To Return Dog Food To PetSmart?

Like any other unused products or supplies from PetSmart, customers have 60 days from the original purchase date to return the unopened item.

If a customer attempts to return an item outside the 60-day timeframe, it’s up to the manager’s discretion if the return will be processed or denied.

Additionally, if you are trying to return dog food that has been opened, you only have 14 days in which to return it. These 14 days start from the date of purchase, not the date that the dog food was opened.

Can You Return An Opened Bag Of Dog Food To PetSmart?

Yes, you can return an open bag of food to PetSmart (which includes all brands such as Hills, Purina, Cesar, Royal Canin, etc.) as long as it is within 14 days of the purchase or delivery date.

When returning the dog food, seal the container or the food bag to prevent leakage and bring it into your local PetSmart. Food must remain in the original packaging to be eligible for return.

 Can You Return Dog Food To PetSmart Without A Receipt?

PetSmart does accept returns in-store without the original purchase receipt. To complete a return of dog food without proof of purchase, PetSmart offers two methods of looking up the transaction.

First, if you are a member of the company’s pet rewards program called PetSmart Treats, an employee can search for your purchase history via your phone number in the membership database.

Alternatively, you can complete the return by bringing a valid photo ID and original purchase method, and PetSmart will refund the item’s lowest sale price on a merchandise return card for future in-store shopping credit.

Can You Return Dog Food To PetSmart If Your Dog Doesn’t Like It?

Can You Return Dog Food To PetSmart If Your Dog Doesn’t Like It?

Yes, you can. If you purchase dog food that your furry friend just doesn’t like, you can still return it to PetSmart.

Much like PetSmart’s open food return policy, you will need to seal the container or bag of food and bring it into your local store.

PetSmart can either refund the price of the food or offer an exchange for a different product that your dog might like better!

Can You Return Dog Food To PetSmart That Was Purchased Online At

Customers who purchased dog food from can return the products to any physical PetSmart store.

Many customers find this preferable to online returns, as you do not have to pay for shipping the product back to PetSmart’s warehouse.

Additionally, if the dog food has been opened, a physical in-store return is your only option for a refund or exchange.

What Happens To Your PetSmart Treat Reward Points When You Return Dog Food?

PetSmart’s rewards program offers customers the chance to use “Treat Points” toward their purchases for additional discounts.

However, if you return dog food purchased using these reward points, you will not get these points reinstated to your account.

Further, PetSmart will deduct the points earned from your original purchase to compensate for the return.

Is There A Limit On Dog Food Returns To PetSmart?

PetSmart technically does not have a limit on dog food returns, but if a customer attempts to return large amounts of food for a large monetary value, the store manager might need to authorize the return.

However, for most everyday dog food returns, refunds, or exchanges, customers do not need to worry about limits if they are within the return timeframe.

To learn more, you can also see our posts on PetSmart grooming prices, if PetSmart sells cats & kittens, and if PetSmart sells dogs & puppies.


PetSmart operates a very lenient return policy, including dog food products. Whether you need to return dog food because it’s the wrong type or your dog doesn’t like it, PetSmart accepts open returns.

If you do not have the receipt, PetSmart can still offer store credit. Customers who purchased dog food at can complete returns or exchanges in-store.

Photo of author

Marques Thomas

Marques Thomas graduated with a MBA in 2011. Since then, Marques has worked in the retail and consumer service industry as a manager, advisor, and marketer. Marques is also the head writer and founder of

Leave a Comment