Sam’s Club sells a variety of products at its nationwide stores such as food, clothes, TVs, cleaning supplies, and much more, offering a 100% satisfaction guarantee to all customers.
But what if you’ve bought something from Sam’s Club and it doesn’t live up to your expectations? Well, look no further because here is everything I’ve discovered about Sam’s Club’s returns policy!
Sam’s Club Return Policy
Sam’s Club allows customers to return most products both in-store and via mail without any time constraints for full refunds or replacements. However, some items have 14, 30, or 90-day return windows. You can return opened products (except food and contact lenses) and make returns without a receipt.
If you want to learn more about the items you cannot return at Sam’s Club, how to initiate returns online, and much more, keep on reading!
How Can You Return Items At Sam’s Club?
Sam’s Club offers two different ways to return a product that you are not 100% satisfied with, depending on your preference and whether you bought the item online or in-store.
For purchases made online and in-store, you can bring the item to your local Sam’s Club for a refund or replacement.
When returning products in-store, make sure to bring your receipt, member card, and original form of payment to make the process as quick as possible.
Sam’s Club also lets customers return items through the mail, however, this only applies to online purchases (and not items bought in-store).
Follow these steps to ship an item to Sam’s Club for a return:
- Log in to your member account on the website and go to ‘Purchase History,’ which is found under ‘My Account’
- Click on ‘Return Item’ and print the return label
- Attach the return label to the securely packaged item
- Drop off the package at a nearby postal office to ship it back to Sam’s Club
Note that Sam’s Club covers the shipping costs for the return, so you need not pay anything at the postal office.
If you need any help with the returns process, you can contact Sam’s Club’s customer service line at (888) 746-7726, keeping your order number and member information ready before making the call.
A Sam’s Club employee will answer all the questions you have about returns and help you return and receive a refund for any product you are not happy with.
What Products Can You Not Return At Sam’s Club?
Although Sam’s Club has a lenient returns policy for most items, you cannot return the following product categories either in-store or via mail, regardless of whether the items are opened or unopened:
- Gift cards
- Prepaid cards
- Custom-made products (personalized gifts and photos)
- Tobacco products
- Purchases made through Sam’s Club’s Wholesale Trading Program
What Products Have A Specified Return Period At Sam’s Club?
For most items sold at Sam’s Club, there is no time constraint on any return and so you can bring the item back whenever you want to.
However, certain products at Sam’s Club have a specified time during which these must be returned. Here is a list of the product categories that must be returned within the specified window:
- Carrier-connected devices and unlocked cell phones must be returned within 14 days
- Motorsport products, mattresses, and heavy commercial equipment must be returned within 30 days
- Electronics and major appliances have to be returned within a 90-day window
Note that the Sam’s Club store manager reserves the right to deny any return, especially if they feel a customer is abusing the return policy.
What Is Sam’s Club’s Satisfaction Guarantee?
All products that are eligible for return and do not have a constraint on the returns window fall under Sam’s Club’s 100% Satisfaction Guarantee.
Under this guarantee, Sam’s Club will issue you a refund or replacement for any item (purchased online or in-store) if you are not 100% satisfied with it.
Additionally, if you are currently a Sam’s Club member and are not completely satisfied with your membership, you can get a full refund on that as well.
Can You Return Things In-Store At Sam’s Club Without A Receipt?
Sam’s Club allows customers to return items without a receipt as an employee can look up your receipt for any item within 2 years of the original purchase date.
Although you can make returns at Sam’s Club without a receipt, it is recommended that you bring the original receipt for a hassle-free returns process.
Note that in some cases, Sam’s Club may deny your return altogether if you do not have your receipt, with the ultimate decision left at the discretion of each individual store manager.
Can You Return Online Purchases In-Store At Sam’s Club?
Almost every purchase made online at Sam’s Club can be returned to any Sam’s Club location within the United States.
If you cannot return an online purchase in-store, there will be an indication on the product page. Some items you can buy online and not return in-store include vending machines and golf carts.
When returning a purchase made online to a Sam’s Club store, make sure you bring your order confirmation number and receipt.
Can You Return Opened Items At Sam’s Club?
Sam’s Club accepts returns for certain products even if they have been opened.
For example, if you purchase a TV or any other electronic device and realize you do not like it after using it for a few days, you can still return the product to Sam’s Club.
When returning opened items, you must include all the accessories that came with the product to receive a full refund.
If you do not have all the included accessories, Sam’s Club may deny your return or issue a partial refund only.
Along with electronic devices, you can also return any opened shoes and clothing items Sam’s Club sells.
However, note that some products such as food and contact lenses must remain unopened to be returned (for health and safety concerns).
Do You Get A Refund For Shipping And Delivery Charges For Online Returns At Sam’s Club?
Unfortunately, Sam’s Club does not typically provide refunds for shipping and delivery charges when you return online orders.
The only circumstances in which these charges will be refunded to you are if a Sam’s Club employee made an error with your order or your purchase was damaged during shipping.
How Do You Receive A Refund At Sam’s Club?
When returning purchases in-store at Sam’s Club, it is essential to bring your original form of payment if you paid with a debit or credit card since Sam’s Club will process the refund to the same card.
However, if you made your purchase with cash or a check, you will be issued a cash refund at the time of return.
For items bought online at Sam’s Club, you will receive a credit to the account that was charged for the original purchase.
Now that you know about the returns policy at Sam’s Club, you may also see our related posts on Sam’s Club jewelry return policy, Sam’s Club furniture return policy, and the Sam’s Club mattress return policy.
You can return most items without any time constraint to a Sam’s Club store, regardless of whether you bought it online or in-store. For items bought online, you can also return these for free via mail.
Sam’s Club allows returns without a receipt (for purchases made within the past 2 years) and for certain items that have been opened.
Note that several product categories cannot be returned to Sam’s Club whereas certain others have restricted time frames for returns. You can contact Sam’s Club customer service for assistance regarding your return.