Walmart Money Card Complaints (How to Make One, Types of Complaints + Contact Info)

Walmart Money Card has provided many Walmart consumers with a reliable payment method for items in the store, as well as at Murphy USA and Walmart fuel stations.

However, some customers have experienced challenges with the Money Card, and wondered how Walmart receives and handles Money Card complaints. Well, here’s what I discovered!

How Does Walmart Receive and Handle Money Card Complaints In 2024?

Walmart receives Walmart Money Card complaints through calls, in-store meetings, emails, and messages on its social media pages in 2024. Through these platforms, customers should explain the complaint details so Walmart’s representative can review and solve them. However, if Walmart remains unresponsive to financial issues on the Money Card, you can file a lawsuit against the company.

If you need more information on how Walmart receives and handles complaints on Walmart Money Cards, how to make a complaint, the common types of complaints, and much more, keep reading!

How Can I File a Complaint About My Walmart Money Card?

You can make a complaint about your Walmart Money Card by speaking to a customer care agent in-store.

Furthermore, you can make a complaint about your Walmart Money Card by calling customer care, sending a complaint letter, or sending direct messages to the company’s social media.

If you decide to call Walmart to lodge your Money Card complaint, you will have to connect to a customer care agent through (877) 937-4098.

Alternatively, you can decide to make a complaint by writing a complaint letter and mailing it to Walmart MoneyCard, P.O. Box 5100, Pasadena, CA 91117.

Furthermore, Walmart receives complaints about the Money Card through the Walmart MoneyCard Facebook page.

On the company’s Facebook page, send a direct message with details of your complaints, and a customer care agent will attend to you.

In all these three routes of lodging complaints about the Money Card, it’s always important to provide as many details as possible to make it easier for the customer care representative to find solutions.

If you send a complaint letter to the company regarding your Money Card, you should expect a response within 14 days.

However, if you don’t hear from the company within 14 days, you can call and confirm receipt of the complaint letter, or go back to your letter to verify that you entered the correct address.

What Are Common Walmart Money Card Complaints?

The common types of complaints regarding the Walmart Money Card include the following:

  • The Money Card crashing
  • The Money Card not loading
  • The Money Card not starting
  • The Money Card not logging in
  • The Money Card not opening
  • The Money Card causing errors
  • The Money Card loading slowly
  • The Money Card not responding
  • High or extra charges on the Money Card
  • Difficulties in finding stores that accept the Money Card

How Do I Contact Walmart to File a Walmart Money Card Complaint?

How Do I Contact Walmart to File a Walmart Money Card Complaint?

In case you have a complaint about your Walmart Money Card, you can contact customer support through the following channels:

  • Call customer care via (877) 937-4098
  • Send a complaint mail to: Walmart MoneyCard, P.O. Box 5100, Pasadena, CA 91117
  • Follow Walmart Money Card Facebook page and send direct messages

How Do I Make Complaints Against the Walmart Money Card?

If you contact Walmart and receive an unsatisfactory response or lack of response to your issue, you can escalate it by filing a complaint with a government agency that protects consumer rights.

Escalating the issue is especially important if Walmart has charged you hidden fees on your Money Card, or engaged in deceptive or unfair business practices.

If you find yourself in such scenarios, you can file a complaint through the following agencies:

  • Federal Trade Commission (FTC)
  • Consumer Financial Protection Bureau (CFPB)
  • Better Business Bureau (BBB)

How Can I File Walmart Money Card Complaints with the FTC?

If you believe that your Money Card has been involved in unfair and deceptive business practices through Walmart, you can file a complaint to the FTC by calling at 1-877-382-4357.

Furthermore, you can fill out an online form on the company’s website to report Walmart to the Commission.

The Federal Trade Commission (FTC) will ask for your contact information, a clear description of the issue, and any available supporting documents such as bank statements and receipts.

Thereafter, the FTC will contact Walmart on your behalf and try to solve the complaint.

In case Walmart remains unresponsive, the commission may file a civil lawsuit against the company in federal court.

How Can I File Walmart Money Card Complaints with CFPB?

You can file a Walmart Money Card complaint to CFPB by submitting details of the complaints through the company’s official website.

The agency enforces consumer protection laws, and regulates the financial activities of financial institutions.

The Federal Reserve gave the agency authority to handle complaints against credit unions, banks, money transfer companies, savings and loans associations, and other financial institutions.

Therefore, CFPB will handle your complaints by confronting Walmart on the Money Card issue.

How Can I File Walmart Money Card Complaints with BBB?

You can file a Walmart Money Card complaint with BBB by filling out a complaint form on the company website.

The Better Business Bureau (BBB) works as an investigative service in the US, and will contact Walmart on your behalf to solve the complaint.

If Walmart remains unresponsive to the issue, the BBB will issue an unsatisfactory rating for its business practices, and publicize it throughout its networks.

Can I Sue Walmart Money Card?

Fortunately, you can sue Walmart Money Card if the company refuses to resolve your complaints or is unresponsive to your complaints.

In this case, you can file a small claims court lawsuit against the company. Additionally, you will create a professional demand letter, notifying Walmart of your intentions to sue the company.

How Effective Is Walmart at Handling Complaints about Money Cards?

According to review websites, Walmart is not prompt at handling Money Card complaints. For instance, the Complaints Board offers the company a 1-star rating out of 5 stars.

Out of the 761 complaints submitted through the website, only 143 have been resolved, while 627 remain unresolved.

To know more, you can also read our posts on Walmart grocery pickup complaints, how does Walmart handle complaints, and how do you cancel Walmart Money Cards.


Customers can make Walmart Money Card complaints by visiting a Walmart store, calling customer support, sending a complaint letter, and messaging the company’s social media pages. Once they lodge their complaints, Walmart will make effort to resolve them.

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Marques Thomas

Marques Thomas graduated with a MBA in 2011. Since then, Marques has worked in the retail and consumer service industry as a manager, advisor, and marketer. Marques is also the head writer and founder of

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